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Coastal Kia - Service Center

Wilmington, NC

4.8
3,232 Reviews

3,232 Reviews of Coastal Kia - Service Center

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August 04, 2024

Excellent! The service, price and promptness was excellent and unexpected from a dealership. Air is working great! More

by JBRINEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Coastal Kia responded

Great news! It is wonderful to hear your air is working great and you are enjoying it. We appreciate the five star service review and high marks for our Service Consultant Marquita Best. We strive to deliver a truly exceptional experience to every client during every visit. We are here if you need us.

August 04, 2024

Wonderful customer service, comfortable waiting area, was told I’d be out by 6pm- was in my car at 5:59pm with complimentary car wash. Always an easy and reliable service at coastal Kia. More

by aminacastro93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review and high marks for our service team. We are thrilled to hear our team met and exceeded your expectations. We love the feedback including, "always an easy and reliable service at Coastal Kia." We appreciate your trust and thoughtful feedback.

August 03, 2024

Good service took less then a hour service tech was good onkyboddue is yodaybgot email advising over due service but it was done More

by HANSEYMOM
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Coastal Kia responded

Thank you for the five star service review and high marks for Sam Weisman. We appreciate the review and gracious comments. Thank you for choosing Coastal Kia!

August 02, 2024

I always feel confident that we will receive excellent service. Customer rep always personable and helpful. More

by LTEAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Coastal Kia responded

Thank you for the high marks and gracious comments. We appreciate your loyalty and amazing review.

August 02, 2024

Sam was a great help in making sure my car was in the best shape it could be and that I was taken care of while waiting at the dealership! More

by esn0630
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Coastal Kia responded

Awesome! Our service consultant Sam Weisman is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. Thank you for the high marks for our Service Director John Wigger as well. Please do not hesitate to reach out if you need us. Thanks again!

August 01, 2024

Great dealership with excellent customer service. My appointment was easy to schedule. The service advisor was both knowledgeable and friendly, and work was completed as promised and on time. I will More

by JPFLACKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Coastal Kia responded

Wonderful news! We appreciate the high marks and compliments for our Coastal Kia service department and staff. It was thoughtful of you to go online and rate your recent experience. We are here if you need us.

August 01, 2024

Took car in for oil change inspection tire rotation Trans fluid change and car wash about 3 hrs of work that took about 2.5 hrs they explained everything as usual and the car runs great as usual no problem More

by stoneman1253
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Coastal Kia responded

You are very welcome. Thank YOU for the five star service review and high marks for John Wigger and Gary Nelson. We are happy to hear your service visit went as planned and our team exceeded your expectations. We sincerely appreciate you trusting Coastal Kia with your automotive service needs. We are here if you need us.

August 01, 2024

They were very friendly and patient with me as it was my first time there! More

by abby050801711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Coastal Kia responded

We are happy to hear your first service visit went well. Thank you for the five star service rating and high marks for our service consultant Darren Gokey. We are here if you need us. Thanks again!

August 01, 2024

Excellent service. And I was surprised how quickly everything got done! Each item was taken care of just like I asked. Thanks! More

by JOHNFRESHWATER88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Coastal Kia responded

Wonderful news! Thank you for the five star service review and high marks for our service consultant team. We love the feedback including, "excellent service... and I was surprised how quickly everything got done!" We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

July 31, 2024

People change the position of a job or a place, and there are people like Ever Quezada, whose friendly and kind behavior attracts every customer. More

by sedehiradmasoud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ever Quezada
Jul 31, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and compliments for our Product Specialist Ever Quezada. It was thoughtful of you to go online and rate your experience. Thanks again!

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