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Coastal Kia - Service Center

Wilmington, NC

4.8
3,413 Reviews

3,413 Reviews of Coastal Kia - Service Center

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November 01, 2024

Sam is friendly, efficient and helpful. The clean and comfortable waiting area is an added bonus. More

by SADUNN610
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Coastal Kia responded

Thank you! We are thrilled to hear you were able to enjoy our customer lounge experience during your recent service visit. Sam is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. Please do not hesitate to reach out to Sam or one of our team members if you need anything. Thanks again!

October 31, 2024

Sam was great and very helpful when I came for a service appointment on my car! More

by juliamarceawolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2024 -

Coastal Kia responded

Great news! Thank you for the five star review and high praises for our Service Consultant Sam Weisman. Sam is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. Please do not hesitate to reach out if you need us. Thanks again!

October 31, 2024

Everyone one was kind. I loved that they have a shuttlecock when my car was being worked on, and the snaks were a plus! More

by DANNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Coastal Kia responded

Thank you for the five star service review. We are thrilled to hear you were able to take advantage of our complimentary shuttle service. It was thoughtful of you to give our Service Consultant, Sam Weisman, and our Shuttle Driver, David Knowles, such high marks. Thank you for choosing Coastal Kia for your automotive service needs.

October 31, 2024

Every employee acknowledge you , every one is willing to help if you need to , the place is always clean More

by MRIESCH9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2024 -

Coastal Kia responded

Great news! Thank you! We appreciate the five star service review and compliments for our team. It was thoughtful of you to go online and rate your recent service experience. Thank you for choosing Coastal Kia for your automotive service needs. We are here to help.

October 30, 2024

The service department got me in and ordered the parts and finished up in a timely manner thank you More

by CLAYBIRD1170
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2024 -

Coastal Kia responded

Great news! Thank you for the five star review. It was thoughtful of you to go online and rate your recent service experience. We appreciate the high marks and recognition for our Service Consultant Sam Weisman. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

October 30, 2024

They were fast and efficient and offered assistance on other parts of vehicle that were damaged and offered to fix that but was not able to afford it but they were very understanding and I appreciated the More

by cmfoss1996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guder "GQ" Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marquita Best
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Oct 30, 2024 -

Coastal Kia responded

Thank you for the five star service review. We sincerely appreciate you taking time to go online and rate your recent experience. The high marks and compliments for our team are greatly appreciated. Thank you for trusting and choosing Coastal Kia for your automotive service needs. We are here if you need us. Thanks again!

October 30, 2024

Service was exceptional would definitely recommend to others and will definitely be getting more service More

by waltermcallister24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquita Best
Report | Print
Oct 30, 2024 -

Coastal Kia responded

Wonderful news! Thank you for the five star service review and high marks for our Service Consultant Marquita Best. We strive to deliver a truly exceptional experience to every client during every visit. Please do not hesitate to reach out if you need anything. Thanks again!

October 30, 2024

We just bought a 2022 telluride only had if 2 months we were told at first service that brakes are at 40%. This was never disclosed at original sale. This is very disappointing. More

by duffy4099
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquita Best
Report | Print
Oct 30, 2024 -

Coastal Kia responded

Mr. Osorio, thank you for the review. Please reach out to our Service Director John Wigger at 910-408-0100 with any concerns you may have. Our records show the Multi-Point Inspection provided shows different numbers than what you have mentioned. We look forward to your call. Thank you

October 30, 2024

Sam was great and the staff were super friendly. The whole process from start to finish was smooth! I More

by jenncastronova
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2024 -

Coastal Kia responded

We sincerely appreciate the five star service review and high marks for our service consultant Sam Weisman. Your compliments for our staff are greatly appreciated as well. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

October 29, 2024

Excellent service department. They got me taken care of with a decent amount of services due at 60k miles More

by COLT6238
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquita Best
Report | Print
Oct 30, 2024 -

Coastal Kia responded

Thank you! We appreciate the five star service review and gracious comments. We are thrilled to hear your 60,000 mile service went well. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need us.

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