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Coastal Kia - Service Center

Wilmington, NC

4.8
3,331 Reviews

3,331 Reviews of Coastal Kia - Service Center

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January 14, 2020

They always treat me right! Sam always makes sure I don't have to wait a long time for my service. I can always count on the service department to keep my car running smoothly. More

by WILLIEKBOONE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
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Jan 16, 2020 -

Coastal Kia responded

Fantastic! Thank you for the five star service review and kudos for Sam Weisman. He is amazing and we are lucky to have him. We are thrilled to hear he exceeds your expectations and limits your wait time during service. Thanks again for the great review and gracious comments. Your feedback has been shared with Sam and our service team. Thanks again!

January 14, 2020

Very satisfied with my service while getting work done to my vehicle. The service department was very friendly as always. They explained to me what I needed done and why. Really appreciated the complimentar More

by MZNDPENDENT
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 14, 2020 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review and gracious comments. It is wonderful to hear you were able to take advantage of our Courtesy Car Wash Program. It was thoughtful of you to go online and share your comments.. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help.

January 14, 2020

My switch for dimming and brightening dash board lights seems to have been effected from the last service. It switches my kilometer to 000000 instead of effecting the dash lights More

by KARENJAMES892
Recommend Dealer
No
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Nicholas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob
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Jan 14, 2020 -

Coastal Kia responded

We are here to help. The display you have mentioned is working correctly. When turning the dimmer switch it will display several zeros when it is on the brightest setting. This is what you are seeing. Please call or stop by so we can explain this in detail. We look forward to your call. Please reach our Service Director John Wigger at 910-408-0100 as soon as you have a moment. We would have called you but needed more contact information. Thank you!

Jan 14, 2020 -

Coastal Kia responded

We look forward to your call. Thank you!

January 13, 2020

they serviced the car and took me shopping. They met me at my car, did the work, washed the car and all the while I was shopping at a store they took me to. More

by SHANNIV516
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Report | Print
Jan 13, 2020 -

Coastal Kia responded

Wonderful! Thank you for the five star service review. We appreciate the five stars and gracious comments. Our team loves that you were able to take advantage of our Courtesy Shuttle Program and Courtesy Wash. We strive to deliver a "truly exceptional experience" to every client during every visit. We appreciate your review and loyalty. Thank you for choosing Coastal Kia!

January 13, 2020

I love my car and I love the guys in the service department. Sam is my # 1 but Bob and Howard are family too! Always happy! More

by irishactor55@gmail.com
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam, Bob, Howard and Jake in sales!
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Jan 13, 2020 -

Coastal Kia responded

Awesome! Thank you for the five star service review and amazing comments. Your wonderful review has been shared with Sam, Bob and Howard. We love the comment, "I love my car and I love the guys in the service department". Fantastic! We look forward to seeing you during your next visit. Please call us if you need anything. We are here to help.

January 13, 2020

Have a very good experience with taking my car to be serviced ! Like having My car wash ! Everyone was very nice and polite! Thanks again More

by rhondamcpherson62
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Nicholas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2020 -

Coastal Kia responded

Thank you so much for the five star service review. We love the comment, "everyone was very nice and polite". We are thrilled you were able to take advantage of our Courtesy Wash Program. Our clients love it. We are home of the "truly exceptional experience". Thank you for choosing Coastal Kia! We look forward to seeing you during your next visit. Please call us if you need anything. We are here to help

January 13, 2020

inspection and warranty work Sam is fabulous!! I always look forward to seeing him when I come in. You have a great employee in him! Give him a raise so that you can keep him More

by JENNIFER.BIGGS0907
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Report | Print
Jan 14, 2020 -

Coastal Kia responded

We could not agree more... "Sam is fabulous!" Thank you for the five star service review and gracious comments. Your amazing review has been shared with Sam, his manager and our entire service team. Thank you for servicing your vehicle with a "local small business". Please call us if you need anything and we look forward to seeing you again soon.

January 12, 2020

I was met at the door and asked if I had anything other than general maintenance for them to check. they offered to give me transportation anywhere while the maintenance was being done. I was offered drink More

by JANCHUK09
Recommend Dealer
Yes
Employees Worked With
Bob
Report | Print
Jan 13, 2020 -

Coastal Kia responded

Thank you for the five star service review! We think you are "awesome" too!. We appreciate the thoughtful comments and wonderful testimonial. We love our process exceeded your expectations and you were able to take advantage of our Customer Lounge Experience. Thank you for choosing Coastal Kia!

January 12, 2020

Sam is the best! It is awesome to got to a place I trust. I give Sam 5 stars! I will definitely be back for all my car service needs. More

by ericasadler
Recommend Dealer
Yes
Employees Worked With
Sam W.
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Jan 13, 2020 -

Coastal Kia responded

We could not agree more.... "Sam is the best!" Thank you for the review and kudos for Sam. Your amazing comments have been shared with Sam and our service management team. We appreciate your loyalty, trust and gracious comments. Thank you for choosing Coastal Kia!

January 12, 2020

Service was great. Kept in the loop on what my car needed. Shuttle service is the best! Thank you Kelly. Thank you Sam. Good job. More

by BIGJOHNB161
Recommend Dealer
Yes
Employees Worked With
Sam, Nigel, Kelly.
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Jan 13, 2020 -

Coastal Kia responded

Thank you for the amazing five star review and kudos for Kelly and Sam. We appreciate your gracious comments which have been shared with them along with our entire service staff. Thank you for being an important part of our Coastal Kia Family! Please call us if you need anything We are here to help.

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