Back

Coastal Kia - Service Center

Wilmington, NC

4.8
3,135 Reviews

3,135 Reviews of Coastal Kia - Service Center

Sort by
October 31, 2019

satisfied customer This dealership always makes me feel welcomed and special. Sam Weisman is always helpful and friendly. He explains everything to me and they go out of More

by Kiaforte2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
sam weisman
Nov 01, 2019 -

Coastal Kia responded

We love that you always leave with a smile. Wonderful! Thank you so much for the five star review and gracious comments. It was thoughtful of you to mention Sam Weisman by name. Isn't he just amazing? We think so too. Our team realizes there are dozens of local service centers to choose from. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help. Thanks again.

October 31, 2019

The best service experience I’ve ever had in my life! I have never had a better service experience. Not with Porsche, Audi, Honda or Acura. I have never had a better quality vehicle. It is the reason I wi More

by RODSMITH123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Arthur
Oct 31, 2019 -

Coastal Kia responded

Bravo! Thank you for the amazing five star review. It was extremely thoughtful of you to share your thoughts and commitment. We strive to deliver a "truly exceptional experience" during every visit. We love that you are pleased with our service and our product. Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help.

October 30, 2019

Time is important Very happy with the timing and work done on my Sportage. John was really nice to work with, and I still had all day to goof off. More

by LILLITH0548
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2019 -

Coastal Kia responded

Thank you for the five star service review. It was thoughtful of you to mention John by name. We are thrilled we exceeded your expectations and you were able to enjoy the rest of your day. Don't forget we offer a Service Concierge that will pick up your vehicle and deliver it back to you after service completion. We look forward to seeing you during your next visit. Thank you for choosing Coastal Kia!

October 30, 2019

Service Excellent service courteous employees efficient work - all the qualities that makes Coastal Kia the go to dealership in greater Wilmington- thanks aga More

by SDOWNEY575
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2019 -

Coastal Kia responded

You are very welcome! We want to thank YOU for the five star review and gracious feedback. We love the comment, "Excellent service courteous employees efficient work". Fantastic! Thank you for allowing us to earn your business. You are an important part of our Coastal Kia Family! Thanks again.

October 30, 2019

The Works - Oil Change I had a good experience at Coastal Kia. Everyone explained real well what was happening and gave me an estimate of how long it would take before they More

by gladisromero246
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2019 -

Coastal Kia responded

Thank you for the review and awesome feedback. We are thrilled to hear you had a "good experience". We apologize for your wait time during service. We could pick up your vehicle during your next visit if needed. Don't forget we offer:*first service free at 5000 miles *VIP Customer Lounge Experience while you wait including WiFi, complimentary snacks, Concierge Service which will pick up and drop off your vehicle after service, personal shuttle service, etc. We are home of the "truly exceptional experience". Please call us if you need anything. We are here to help.

October 30, 2019

oil change they got me in on time and out when they told me. Great start to our relationship at a small place they worked hard for your business. More

by CARLEE252003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Oct 31, 2019 -

Coastal Kia responded

Thank you for the five star service review and awesome comments. We appreciate you supporting a small local business! We are home of the "truly exceptional experience". We strive to treat our clients the way we wish to be treated. Don't forget during your next service visit we offer a Service Concierge who will pick up your vehicle and drop if off after it is ready to go. We pride ourselves on our A+ BBB rating and review scores. We are here to serve. Please call us if you need anything. Thanks again!

October 30, 2019

Sam is the BEST I have dealt with many service departments in my life...Coastal Kia (and Sam in particular) are responsive, helpful and patient. I listen as the othe More

by CAROLYNA1953
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Oct 31, 2019 -

Coastal Kia responded

Fantastic! Thank you so much for the five star service review and kudos for Sam. It was thoughtful of you to go online and share your thoughts. We are thrilled Sam and our service team were able to exceed your expectations. We love the comment, "all are top flight". Our team realizes there are dozens of local service centers in our community to choose from. We appreciate you trusting our Kia Factory Trained Advisors and Technicians with your vehicle. Please call us if you need anything. We sincerely appreciate your business.

October 30, 2019

Love the Service & Personal Attention First of Two Trips. Ordering parts for my car. I loved the one on one service and attention that I received from beginning to end. More

by EllenL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman and Kelly (driver)
Oct 30, 2019 -

Coastal Kia responded

Wonderful! Thank you for the awesome five star service review. We are thrilled our service team was able to exceed your expectations. Please call us if you need anything. We are here to help.

October 29, 2019

As requested and on time. Very easy to work with. Thanks My 2017 Cadenza was in need of some factory warranty work. We were just about to leave on a vacation and parts were not available. Howard made arrange More

by MDODDNC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service writers are specific and time oriented. Howard was exceptional.
Oct 29, 2019 -

Coastal Kia responded

Thank you for the five star review and kudos for Howard Ramsey in our service department. Your thoughtful comments have been shared with Howard and our entire team. We love the comment, "attention to detail was outstanding". We pride ourselves on being the home of the "truly exceptional experience" as well as our review ratings and A+ BBB Accredited Business rating. We appreciate you being a part of our Coastal Kia Family. Please remember we offer: :*first service free at 5000 miles *VIP Customer Lounge Experience while you wait including WiFi, complimentary snacks, Concierge Service which will pick up and drop off your vehicle after service, personal shuttle service, etc. We are here to help. Thanks again and please call us if you need anything.

October 29, 2019

On time, efficent...commuicated work done with explanation! Because I am a customer service advocate and appreciate sales/service taking time to explain service done. I have not been disappointed in my initial More

by JANETCADESCOVE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin, Advisor and Christian, Inspector Mechanic
...
246
...