Coastal Kia - Service Center

Feel like family First, I was able to book my appointment online and also confirm my appointment online as well. I arrived a few minutes early, and they took me back First, I was able to book my appointment online and also confirm my appointment online as well. I arrived a few minutes early, and they took me back almost immediately. I was only there about an hour and on my way. Howard was friendly and professional. All in all it was a pleasant experience More

Excellent The quality of service was great. The service department manager was very friendly. He went over everything thoroughly. There were no hidden surprises The quality of service was great. The service department manager was very friendly. He went over everything thoroughly. There were no hidden surprises whatsoever. The work was done in a very timely manner. More

new car I went to the dealership to have my antenna fixed on my kia and ended up trading out my kia for a new one. That was not my plan but so excited to make I went to the dealership to have my antenna fixed on my kia and ended up trading out my kia for a new one. That was not my plan but so excited to make the trade. The night before my scheduled appointment, Dogukan Imir contacted me and asked if I would be interested in looking at a new car and I said I could always look. Due to his initiative, I traded my kia for a newer one. There was no pressure to trade. Michael Mascavage quickly expedited the paper work and I left with my new car. Very pleased and happy. More

Completely satisfied. Since the new ownership took place last year, there has been a very positive overall transformation. The Service Dept. makes your visit a welcoming on Since the new ownership took place last year, there has been a very positive overall transformation. The Service Dept. makes your visit a welcoming one, with a special shout out to Sam. I have been a customer since 2010 starting under the old ownership. The new ownership change has been an improvement by leaps and bounds More

Top Notch Service I took my daughter's car in for 2 issues. The technician quickly determined the reason was due to an aftermarket item that was causing electrical iss I took my daughter's car in for 2 issues. The technician quickly determined the reason was due to an aftermarket item that was causing electrical issues. Bob from the service department went above and beyond to return the vehicle to factory standards. He kept me in the loop and the issue was diagnosed, repaired and ready for pick up the same day. Very pleased with the service department. More

New battery installation They were very responsive when the battery in my car died. They got my car in and out in a timely manner. They treated me very well. They were very responsive when the battery in my car died. They got my car in and out in a timely manner. They treated me very well. More

Very accommodating Coastal Kia, once more, did a wonderful job servicing our car and living up to their well-earned reputation of courtesy, friendliness and professional Coastal Kia, once more, did a wonderful job servicing our car and living up to their well-earned reputation of courtesy, friendliness and professionalism. They are super-conscientious and accommodating! More

Wonderful Service! I never have an issue coming here. Always great quality and friendly service. I highly recommend getting your car serviced at Coastal Kia of Wilmingto I never have an issue coming here. Always great quality and friendly service. I highly recommend getting your car serviced at Coastal Kia of Wilmington More

Wonderful Service The Best In Wilmington Wonderful SERVICEMEN AND LADIES VERY HELPFUL AND FRIENDLY VERY CLEAN WAITING AREA VERY GOOD COFFEE WATER AND SNACKS SERVICE WAS GREAT I HIGHLY RECOMME Wonderful SERVICEMEN AND LADIES VERY HELPFUL AND FRIENDLY VERY CLEAN WAITING AREA VERY GOOD COFFEE WATER AND SNACKS SERVICE WAS GREAT I HIGHLY RECOMMEND COASTAL KIA More

Great service except for shuttle The technicians at Coastal Kia are fantastic and Howard is the best. Bob, the shuttle driver, is another matter entirely. He is unprofessional and The technicians at Coastal Kia are fantastic and Howard is the best. Bob, the shuttle driver, is another matter entirely. He is unprofessional and once you are isolated alone in the van with him, he decides to yell about politics. More