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Coastal Kia - Service Center

Wilmington, NC

4.8
3,134 Reviews

3,134 Reviews of Coastal Kia - Service Center

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November 12, 2019

Maintenance Service Friendly and helpful staff. Shuttle service, call to discuss service and prices prior to starting work, car wash, called when car was ready and drove More

by ACSUTTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin per my receipt
Nov 12, 2019 -

Coastal Kia responded

Fantastic! Thank you for the wonderful service review score and gracious comments. We are thrilled you found our team accommodating, courteous, and pleasant. We pride ourselves on our review scores, A+ BBB rating and being voted, "Best Automotive Dealership". Don't forget we offer: *VIP Customer Lounge Experience while you wait including WiFi, complimentary snacks, Concierge Service which will pick up and drop off your vehicle after service, personal shuttle service, loaner vehicles by appointment, courtesy car wash and more. Thank you for choosing Coastal Kia!

November 12, 2019

Great Service !! Sam was wonderful from the moment I dropped of my car. Very pleasant experience all around. Thank you for taking care of my Kia More

by AJ17WIU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam
Nov 14, 2019 -

Coastal Kia responded

Isn't Sam just wonderful? Thank you for the five star service review and gracious comments. Don't forget we offer: *VIP Customer Lounge Experience while you wait including WiFi, complimentary snacks, Concierge Service which will pick up and drop off your vehicle after service, personal shuttle service, loaner vehicles by appointment, courtesy car wash and more. Please call us if you need anything. We are here to help!

November 11, 2019

2014 Optima service No problems, very polite and professional, comfortable waiting area, Free car wash. Topped off all fluids. Like the specials on service. Will do busin More

by CORBETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2019 -

Coastal Kia responded

Great! We are thrilled you will be back and that you had a wonderful experience. Thank you for the five star service review. It is great to hear you were comfortable during your wait and you enjoyed the complimentary car wash. We look forward to seeing you during your next visit. Thank you for being an important part of our Coastal Kia Family!

November 11, 2019

Great Experience. Welcoming staff. Saw that I would need an inspection within two months and let me know. Completed inspection and previously scheduled service in LES More

by ROGER.KRAMER903
Recommend Dealer
Yes
Employees Worked With
Sorry. Can't recall the names, but talked to 2 or 3 different team members and all were outstanding!
Nov 11, 2019 -

Coastal Kia responded

Wow! Thank you so much for the AMAZING five star service review. Your gracious comments including, "would be hard to find a better overall experience at a dealership of other shop" are greatly appreciated. We strive to teach our guests the way we wish to be treated. Don't forget we offer: *VIP Customer Lounge Experience while you wait including WiFi, complimentary snacks, Concierge Service which will pick up and drop off your vehicle after service, personal shuttle service, loaner vehicles by appointment, courtesy car wash and more. We are here if you need us. Thank you for choosing Coastal Kia!

November 10, 2019

Went in to have 2019 optima serviced ended up trading Bought 2019 optima in 2018 rear ended in September 2019. Damages & labor over 8500.00$ Considerable diminished value of vehicle. Dealership only offer More

by tlocker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember names
Nov 11, 2019 -

Coastal Kia responded

Thank you for the review and priceless feedback. We recognize that feedback makes us get better everyday. We appreciate your loyalty to the product and Coastal Kia as well. Please call us if you need anything. We are here to help.

November 10, 2019

Fantastic The service reps are wonderful; they keep you informed of what's going on. They are always professional and courteous. They give you an approximate More

by OCEANANGEL1207
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Nov 11, 2019 -

Coastal Kia responded

Thank you so much for the five star service review. It was thoughtful of you to mention our team's professionalism and courtesy. We are thrilled they exceeded your expectations and kept you in the loop. Thank you for trusting Coastal Kia with your service needs. Don't forget our Service Concierge can pick up your vehicle next time and drop it back off after the service and courtesy wash are completed. We are here to serve. We pride ourselves on being home of the "truly exceptional experience". Thanks again for choosing Coastal Kia!

November 09, 2019

First Service Sincere polite greeting, informative and very helpful. Since this was my first visit, I do not have any comparison. However, my first impression is More

by JOE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2019 -

Coastal Kia responded

We love it! Thank you for the five star service review and for the "First Class" comment. We strive to treat our guests the way we want to be treated. Don't forget we offer: *VIP Customer Lounge Experience while you wait including WiFi, complimentary snacks, Concierge Service which will pick up and drop off your vehicle after service, personal shuttle service, loaner vehicles by appointment, courtesy car wash and more. Welcome to the Coastal Kia Family! Please call us if you need anything. Thanks again!

November 09, 2019

Excellent experience as usual Prompt and friendly greeting the second I walked into the door by Sam Weisman the service consultant.. He checked me in and wrote up my sevice needs More

by RICHLEO0317
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman- Service Consultant
Nov 11, 2019 -

Coastal Kia responded

Fantastic! Thank you so much for the five star service review and for mentioning Sam Weisman by name. We are thrilled our service team exceeded your expectations and made your wait comfortable. Don't forget we offer: *VIP Customer Lounge Experience while you wait including WiFi, complimentary snacks, Concierge Service which will pick up and drop off your vehicle after service, personal shuttle service, loaner vehicles by appointment, courtesy car wash and more. Thank you for choosing Coastal Kia!

November 09, 2019

oil change, tires rotation, tires balanced I was more than pleased with Coastal Kia service. Plus the waiting area was very clean an comfortable. The service was completed in the time I was to More

by JIMMIEMCCORKLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Nov 11, 2019 -

Coastal Kia responded

Thank you for the five star service review and gracious comments. We are thrilled you were able to enjoy our customer lounge experience. Don't forget that during your next service appointment our Service Concierge can pick up your vehicle and drop it back off after service. We want to make your service visit as convenient as possible. Thank you for being such an important part of our Coastal Kia Family - home of the "truly exceptional experience".

November 09, 2019

Awesome. I needed an oil change and they found that I had a headlight out and two licesnce plate lights out. I am sure this saved me from a police stop. More

by billandreas8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bernie Brust
Nov 11, 2019 -

Coastal Kia responded

Wonderful! We are thrilled we were able to address those safety concerns for you in our service department. Thank you for the five star service review and gracious comments. Please call us if you need anything. We are here to help. Thanks again.

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