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Coastal Kia - Service Center

Wilmington, NC

4.8
3,331 Reviews

3,331 Reviews of Coastal Kia - Service Center

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January 24, 2020

Pleased with my service and the speed of everything. Will be back to service my vehicle again in the future. And the prices are reasonable More

by FORTE2015
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2020 -

Coastal Kia responded

Great! Thank you for the service review and great feedback. We are thrilled our service team was able to get you in and out in a timely manner. We pride ourselves on delivering a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

January 24, 2020

Had to bring my Kia in for a recall. Sam from the service department met me outside. Excellent service from this nice, friendly young man! More

by MEGGIEBUG02
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam
Jan 24, 2020 -

Coastal Kia responded

Wonderful! Sam is amazing and it was extremely thoughtful of you to mention him by name. Thank you for the five star service review and gracious comments. We are thrilled your service recall visit went well and our team exceeded your expectations. Please call us if you need anything. We are here to help.

January 23, 2020

I was on a very tight schedule - Bob accommodated my needs and got me in and out quickly - thanks very much for your extremely courteous service!! More

by DSMACH56
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Jan 23, 2020 -

Coastal Kia responded

You are very welcome! Thank YOU for the wonderful five star service review. It was thoughtful of you to mention Bob in your gracious feedback. We love the comment, "Bob accommodated my needs and got me in and out quickly". Your wonderful review has been shared with Bob and our entire Coastal Kia team. We are thrilled we were able to get you in and out quickly and your expectations were exceeded. Thank you for being an important part of our Coastal Kia Family!

January 23, 2020

Amazing Staff I've gone to Coastal Kia several times over the last year and they always go above and beyond. I was concerned about having to take time off work when More

by Shannon F.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob (service), Bob (shuttle), Angela (concierge)
Jan 27, 2020 -

Coastal Kia responded

Fantastic! Thank you so much for the five star review. It was thoughtful of you to mention so many of our team members by name. We are thrilled to hear you were able to enjoy our Complimentary Shuttle Service and Complimentary Concierge Service. We love the comment, "everyone is so friendly and helpful and I wouldn't go anywhere else". We sincerely appreciate you being such an important part of our Coastal Kia family. Please call us if you need anything. We are here to help.

January 23, 2020

Excellent work on Maintenance This dealership has serviced our 2008 KIA since we purchased it from them in 2008. Always gave us the best service and we still enjoy our KIA. More

by PAPATOM34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Jan 27, 2020 -

Coastal Kia responded

Wonderful! We sincerely appreciate your loyalty, your awesome review and gracious comments. We love taking care of your 2008 Kia and love that it takes such great care of you too. Thank you for being an important part of our Coastal Kia family! We look forward to seeing you again soon.

January 22, 2020

Well worth trip to wilmington nice people keeps you informed on service let's you decide what you can afford that day Bob and Sam both are knowledgeable and very nice More

by BEAUTYNOOK
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2020 -

Coastal Kia responded

Thank you for making the trip to Wilmington! We are thrilled you were able to enjoy the Coastal Kia difference. Thank you for the five star service review. We love the comment, "Bob and Sam both are knowledgeable and very nice". We sincerely appreciate your loyalty. Please call us if you need anything. We are here to help.

January 22, 2020

Oil change I has Howard for the first time. He was very nice. He explained everything. Walked me to the car when done. He belongs in the group of Bob and Sam. Al More

by YARNCAT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam,bob,and howard
Jan 23, 2020 -

Coastal Kia responded

Thank you for the wonderful five star review. It was thoughtful of you to mention Howard, Bob and Sam in your gracious review. We strive to deliver a "truly exceptional experience" to every client during every visit. Your awesome review has been shared with Howard, Bob, Sam and our entire service team. Thank you for choosing Coastal Kia!

January 22, 2020

Great Service My visit to Coastal Kia was great as have all my visits there have been. The service department goes the extra mile to make their customers feel comf More

by GFINCANNON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard ?
Jan 23, 2020 -

Coastal Kia responded

Thank you for the five star service review! We love the comment, "my visit to Coastal Kia was great as have all my visits there have been". Fantastic! Your warm comments have been shared with Howard and our service team. We appreciate you choosing Coastal Kia for your service needs. We love we have earned your trust. Thank you for being an important part of our Coastal Kia Family. Please call us if you need anything. We are here to help. Thanks again!

January 22, 2020

Excellent service. Very friendly. Very quick answers to my car troubles. Got a call from bob in the service Dept within 30 mins of them opening. Very happy with the service. More

by TRACY_SEDLAK
Recommend Dealer
Yes
Employees Worked With
Bob!
Jan 23, 2020 -

Coastal Kia responded

Great! We sincerely appreciate the five star service review and gracious comments. We strive to deliver a "truly exceptional experience" to every client during every visit. Bob does a fantastic job, his clients love him and we are lucky to have Bob on our Coastal Kia Team. Your kudos have been shared with Bob and our entire service staff. Thank you for choosing Coastal Kia!

January 21, 2020

Great service This was my first visit to the service department at Coastal Kia. It was an awesome experience. I was met at the car by Bob. He was friendly and he More

by MARABIGGS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Jan 22, 2020 -

Coastal Kia responded

Fantastic! Thank you so much for the five star review and warm remarks regarding your experience with Bob Tomlin. Bob is very knowledgeable and has been an important part of our Coastal Kia Team for a long time. We are thrilled you were able to enjoy our Customer Lounge Experience. Your wonderful review and awesome feedback has been shared with Bob and our entire service team. Thank you for servicing your vehicle with a local small business like us. We strive to deliver a "truly exceptional experience" to every client during every visit. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help!

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