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Coastal Kia - Service Center

Wilmington, NC

4.8
3,134 Reviews

3,134 Reviews of Coastal Kia - Service Center

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November 17, 2019

Outstanding Customer service is outstanding. Sam is great! Will continue service here. Good customer service is rare but Coastal Kia, especially Sam, went ab More

by Becky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam ?
Nov 18, 2019 -

Coastal Kia responded

Thank you so much for the five star service review! We think Sam is great too. It was extremely thoughtful of you to mention Sam by name in your review. We love the comment, "was refreshing to see such good customer service still exists". We pride ourselves on treating our clients the way we want to be treated. We strive to deliver a "truly exceptional experience" to every client during every visit. Thank you for choosing Coastal Kia!

November 16, 2019

Service Steve, was very helpful and informative. He represented the dealership and the the service department very well. Waiting in the service area was a p More

by RUSHALLEY2001
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve
Nov 18, 2019 -

Coastal Kia responded

Thank you for the great review and awesome feedback. We are thrilled to hear you had a great experience with our sales staff. It is wonderful to hear you enjoyed our VIP Lounge Experience in service too. Don't forget we offer a Service Concierge that will pick up your vehicle and deliver it back to you once the service and courtesy car wash are complete. Thank you for choosing Coastal Kia!

November 15, 2019

Good experience. Will continue to use the Coastal Kia. The Coastal Kia service center is thorough, efficient,, knowledgeable and courteous. My daughter lives in Wilmington but i (Dad) live 4 hours away. Th More

by RWIGGS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Nov 15, 2019 -

Coastal Kia responded

Thank you for the wonderful five star review and kudos for Sam Weisman in our service department. We love that you trust us and feel good about your daughter servicing with us locally with you 4 hours away. We appreciate that. We are happy to provide the "great peace of mind" you deserve. Please have your daughter call us if she needs us. We can pick up her vehicle and take it back to her if requested. Thank you for being an important part of our Coastal Kia Family!

November 15, 2019

Service Very nice service. Bob Tomlin was great and a big help. I already told some of my friends. To go to Kia for any repairs. Very good and thanks More

by SAMIRMODY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Nov 16, 2019 -

Coastal Kia responded

Thank you for the wonderful review and gracious recommendations. Bob is awesome and everyone loves working with him. Our Service Concierge can pick up your vehicle and drop it back off next time if you prefer. Thank you for choosing Coastal Kia!

November 15, 2019

Best Service Department The service team is always friendly and courteous! I would not go anywhere else for the service on my 2016 KIA Sorento. Best service department I have More

by DANDCREID
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 16, 2019 -

Coastal Kia responded

Awesome! Thank you for the wonderful review and gracious comments. We love being called “the best”. We strive to deliver a truly exceptional experience during every visit. Thank you for choosing Coastal Kia!

November 14, 2019

Oil change Always a pleasure to work with them. Sam is always pleasant and respectful and will escort you to your vehicle. Enjoy my 2014 Kia Soul More

by ROCHNYBUGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2019 -

Coastal Kia responded

Thank you for the wonderful service review! We are thrilled Sam exceeded your expectations. It was thoughtful of you to describe Sam as "always pleasant and respectful". We sincerely appreciate you trusting your 2014 Kia Soul with our service team. Don't forget our Service Concierge will pick up your vehicle and deliver it back to you during your next service appointment. We strive to deliver a "truly exceptional experience" to every client during every visit. Thank you for being such an important part of our Coastal Kia Family.

November 13, 2019

Very friendly and fast service . Will definitely be bringing my car here to get serviced in the future. Always willing to answer any questions you may have too More

by MELISSA.GUNDAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 14, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star service review. We realize there are dozens of local service centers to choose from. We sincerely appreciate you choosing Coastal Kia for your service needs. Please call us if you need anything. We are here to help. Thanks again.

November 13, 2019

Fast service I was able to get my oil changed n tire rotated with such ease. Kia makes it a joyful experience. I know I'm in good hands More

by BEVERLEYGOLDING1974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Howard
Nov 14, 2019 -

Coastal Kia responded

Fantastic! We love the comment, " I know I'm in good hands". Thank you for the five star service review. Don't forget we offer: *VIP Customer Lounge Experience while you wait including WiFi, complimentary snacks, Concierge Service which will pick up and drop off your vehicle after service, personal shuttle service, loaner vehicles by appointment, courtesy car wash and more. We deliver a "truly exceptional experience" to every client during every visit. Thank you for choosing Coastal Kia!

November 12, 2019

Maintenance review They take care of everything for you he was very friendly and accommodating. They even washed the car for me and he helped me out and into the car More

by ANGIEBROWN1150
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Nov 12, 2019 -

Coastal Kia responded

We sincerely appreciate the five star service review. We are thrilled our service team exceeded your expectations. We love that you found our team "friendly and accommodating". Thank you for choosing Coastal Kia for your service needs. Don't forget we offer: *VIP Customer Lounge Experience while you wait including WiFi, complimentary snacks, Concierge Service which will pick up and drop off your vehicle after service, personal shuttle service, loaner vehicles by appointment, courtesy car wash and more. We deliver a "truly exceptional experience' to every client during every visit! Thanks again. Please call us if you need anything.

November 12, 2019

Service Easy scheduling. Always use the shuttle service to and from my work. The drivers are so personable. . Appreciate the call before performing a needed More

by REGINABRADLEY3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin assisted me this visit- he was awesome
Nov 12, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star service review. We are thrilled you were able to take advantage of our Courtesy Shuttle Experence. Don't forget we offer: *VIP Customer Lounge Experience while you wait including WiFi, complimentary snacks, Concierge Service which will pick up and drop off your vehicle after service, personal shuttle service, loaner vehicles by appointment, courtesy car wash and more. We want to make your service visit as convenient as possible. Thank you for choosing Coastal Kia!

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