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Coastal Kia - Service Center

Wilmington, NC

4.8
3,331 Reviews

3,331 Reviews of Coastal Kia - Service Center

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February 07, 2020

Very helpful and time efficient. Always willing to help figure out your car problems as help explain what’s wrong and how they’re going to fix it More

by caitlynagee230
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2020 -

Coastal Kia responded

Thank you for the wonderful five star service review for our Coastal Kia Team! We realize there are dozens of local service centers to choose from. We sincerely appreciate you trusting your service needs with our Kia factory trained service consultants and technicians. We strive to deliver a "truly exceptional experience" to every client during every visit. Thank you for being such an important part of our Coastal Kia family. Please call us if you need anything. We are here to help.

February 04, 2020

Very professional and courteous. The waiting area was clean and well stocked, customer service reps were very attentive and kept us informed on the progress of our service. More

by calder56
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone
Feb 05, 2020 -

Coastal Kia responded

Thank you so much! Your five star service review and gracious comments have been shared with our entire service team and management staff. It was thoughtful of you to go online and share your experience. We love the comment, "very professional and courteous..." We strive to deliver a "truly exceptional experience" to every client during every visit. Thank you for choosing Coastal Kia! We sincerely appreciate your business and appreciate you choosing a "local small business". Please call us if you need anything. We are here to help!

January 28, 2020

As usual Customer Service in the Service Department was excellent! Snacks, water and WIFI are offered in the Service Department as well! I appreciate the courtesy car wash too! More

by sherrywhouse
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Jan 30, 2020 -

Coastal Kia responded

You are very welcome! We are thrilled you were able to take advantage of our complimentary Courtesy Wash Program and VIP Customer Lounge Experience. We strive to deliver a truly exceptional experience to every client during every visit. Your gracious comments and five star review have been shared with our service team. Thank you for choosing Coastal Kia!

January 27, 2020

Service I regularly bring my Kia Niro here for service and have always had great customer service at Coastal Kia. Would recommend Coastal Kia for others. More

by bradley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 27, 2020 -

Coastal Kia responded

Thank you for the five star service review. It was thoughtful of you to go online and share your thoughts. We appreciate you trusting your Kia Niro service needs with our Kia factory trained service advisors and technicians. We sincerely appreciate the recommendations too. Our Coastal Kia team strives to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

January 27, 2020

Great First-Time Experience I just moved here from VA and tried out your dealership's service department. You folks were FANTASTIC! Great service and customer orientation. T More

by kathchristva
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Jan 27, 2020 -

Coastal Kia responded

Fantastic! Thank you for the amazing five star service review. Welcome to the Wilmington area! We love the comments, "you folks were FANTASTIC... great service and customer orientation". You are an important part of the Coastal Kia family now and we are here to help. Our goal is to provide a truly exceptional experience to every client during every visit. Thank you for going online and recognizing our efforts to serve. Please call us if you need anything. Thanks again!

January 27, 2020

The service deptmartment the best. Sam makes your visit a great experience. He is an asset to the dealership. Sam always greets you with the best attitude. He has great customer service. Sam always exceeds m More

by DOUGFLYNNJR
Recommend Dealer
Yes
Employees Worked With
Sam
Jan 27, 2020 -

Coastal Kia responded

Wonderful! Thank you for the amazing five star service review. We sincerely appreciate the kudos for Sam Weisman. We love to hear he "exceeded your expectations" and makes your "visit a great experience". Your awesome review and gracious comments have been shared with Sam and our entire service team. Thank you for choosing Coastal Kia, home of the truly exceptional experience. Please call us if you need anything. We are here to help.

January 26, 2020

The service was awesome! Samuel was very helpful and Knowledgeable. I was fully expecting to pay for my oil change I think it was so cool how the first one was free. More

by GEMINI071906
Recommend Dealer
Yes
Employees Worked With
Samuel Wiseman
Jan 27, 2020 -

Coastal Kia responded

Thank you! We are thrilled we were able to exceed your expectations. Your five star service review is greatly appreciated. Don't forget we also offer:*first free service at 5000 miles *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service and much more. We strive to deliver a "truly exceptional experience' to every client during every visit. Please call us if you need anything. We are here to help. Welcome to the Coastal Kia Family!

January 26, 2020

Coastal greeted me in the parking lot and reviewed the things needing to be done. They were pretty much on the time estimated at the outset. More

by RLPROVENCHER
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard - very good service advisor
Jan 27, 2020 -

Coastal Kia responded

It was thoughtful of you to recognize Howard Ramsey in your five star service review. We sincerely appreciate the kudos for Howard and gracious comments. Your amazing review and feedback have been shared with Howard and our entire service team. Thank you for choosing Coastal Kia! We look forward to seeing you during your next visit.

January 26, 2020

Great service as always Always a good experience. Can't say enough good things about dealing with these guys. All we own is Kias, and we always bring them here. More

by MASCOMPRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 27, 2020 -

Coastal Kia responded

Thank you for your loyalty to Coastal Kia and to the Kia brand as well! We sincerely appreciate the wonderful review and gracious comments. Your amazing review and complimentary feedback have been shared with our entire service team. We love the comment, "always a good experience". We pride ourselves on our reviews, customer service awards and referrals. Thanks again for choosing Coastal Kia as your automotive dealer. Please call us if you need anything. We are here to help!

January 25, 2020

Howard was wonderful! He made sure my car was fixed properly while I waited and made sure my bill was correct. Would recommend him and this dealership to everyone! Five stars! More

by CLDENT1959
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Jan 27, 2020 -

Coastal Kia responded

We could not agree more.... Howard is wonderful! We are lucky to have him. Thank you so much for the five star service review and kudos for Howard. We sincerely appreciate your business. Your thoughtful comments have been shared with Howard and our entire service team. Please call us if you need anything. We are here to help.

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