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Coastal Kia - Service Center
Wilmington, NC
3,331 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,331 Reviews of Coastal Kia - Service Center
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March 02, 2020
Amazing staff and exceptional mechanics I can't say enough good about Coastal KIA and their service department. Sam Weisman is exceptional and outstanding in customer service. He makes you f I can't say enough good about Coastal KIA and their service department. Sam Weisman is exceptional and outstanding in customer service. He makes you feel like you're the most important customer that he has. The mechanics are fast and highly skilled. Kelly, my courtesy shuttle driver, was delightful and a very safe driver. I wouldn't have my little KIA serviced anywhere else. More
by MSMAGGIE_1
Verified CustomerEmployees Worked With
February 27, 2020
Very courteous and professional. Every e who walked thru waiting area asked if they could help and offered refreshments. Prompt service and advice. Good experience. waiting area asked if they could help and offered refreshments. Prompt service and advice. Good experience. More
by MARGEFENN39
Employees Worked With
Sorry don’t know name of your rep but he was very helpful. 5star, Jason Stone, Howard Ramsey
February 26, 2020
Bob does it right. Bob Tomlin and the entire Coastal KIA service department work hard to make every service appointment thorough and painless as possible. Since this is Bob Tomlin and the entire Coastal KIA service department work hard to make every service appointment thorough and painless as possible. Since this is the first time I have owned a KIA, I appreciate them taking the time to answer my questions about the service schedule and how things work in the car. More
by MRSP1051
February 22, 2020
Very helpful and kind. Bob went above and beyond to make me feel like I was getting the best help ever. Thank you for everything..... me feel like I was getting the best help ever. Thank you for everything..... More
by DARLENE Nance
February 20, 2020
Every thing went smoothly. Got my car taken in on time and Howard kept me advised as to what was going on. Additionally he answered several questions I had on various things. I was in and out in under 90 and Howard kept me advised as to what was going on. Additionally he answered several questions I had on various things. I was in and out in under 90 mins. Just like I was told it would be. Love it! More
by JANE.BARFIELD
Employees Worked With
Howard Ramsey
February 17, 2020
Example of what customer service should be! The team at Coastal KIA is so supportive and the communication skills from the day Pat introduced me to the KIA brand to Sam in service has been amazi The team at Coastal KIA is so supportive and the communication skills from the day Pat introduced me to the KIA brand to Sam in service has been amazing!! More
by russ20
Employees Worked With
February 14, 2020
Great Service The staff at Coastal Kia is always polite, responsive to concerns. They are always on time or even early when taking my car in for the service appt. The staff at Coastal Kia is always polite, responsive to concerns. They are always on time or even early when taking my car in for the service appt. More
by Jane
February 13, 2020
Service When I took my vehicle in to Coastal Kia for maintenance, I received excellent service. They were very professional, detailed and did a thorough job w When I took my vehicle in to Coastal Kia for maintenance, I received excellent service. They were very professional, detailed and did a thorough job while keeping me informed throughout the process. More
by JFORTE10
Employees Worked With
February 12, 2020
My oil change was performed in the time frame that was given to me! Snacks and drinks were available. Area was clean. I would come back. given to me! Snacks and drinks were available. Area was clean. I would come back. More
by HANNAHBURKE4
