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Coastal Kia - Service Center

Wilmington, NC

4.8
3,133 Reviews

3,133 Reviews of Coastal Kia - Service Center

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November 23, 2019

Service It was great, no issues! They finished sooner than I expected and left my vehicle locked up in the parking area beside the service department. Very c More

by DM11911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2019 -

Coastal Kia responded

Convenience is our specialty. Thank you for the five star service review. We are thrilled our service team exceeded your expectations. Thank you for choosing Coastal Kia!

November 23, 2019

45,000 service My 45,000 mile service was good. I had to replace my 4 tires. The waiting area was comfortable. I enjoyed the coffee and snacks. More

by JANEEUDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2019 -

Coastal Kia responded

Thank you! We appreciate the wonderful review. It was kind of you to go online and share your thoughts. We are thrilled you enjoyed our Customer Lounge Experience. Don’t want to wait next time? Ask for our Service Concierge to pick up your car and take it back to you. Thank you for choosing Coastal Kia!

November 23, 2019

Oil change and tire rotation It is Always a pleasure to do business with Coastal Kia. Fast. reliable and so easy. That is all I have to say this time around More

by sissycoffman381
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2019 -

Coastal Kia responded

Thank you! It is always a pleasure to do business with you as well. Thank you for choosing Coastal Kia!

November 22, 2019

good service just very small will never buy from the dealer ship again but the service department is great. they were on time and as they said they would be done. More

by CURTISREEVES1972
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2019 -

Coastal Kia responded

Thank you for the great service review and feedback. We would love to discuss your sales and service experiences in detail. Please call our Operations Manager Peggy Roberts at 910-798-4706. We look forward to your call. Thank you!

November 22, 2019

Good service Sam is always friendly and helpful. Always good service at Kia. You should not set length of words if you want people to do these survey's. More

by CATCOLBY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Nov 23, 2019 -

Coastal Kia responded

Thank you for the awesome five star service review. We love you found Sam friendly and helpful. Thank you for choosing Coastal Kia for your service needs. Please call us if you need anything. We are here to help.

November 22, 2019

Kia Sorrento 60K Service Bob Tomlin, service manager, is always nice to me. He looks for a coupon or discount to help me with cost. He also explains the service. He does not p More

by annsjenkins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Nov 23, 2019 -

Coastal Kia responded

Wonderful! Thank you for the kudos for Bob. He is wonderful and we are lucky to have him. We are thrilled to hear he exceeds your expectations and takes great care of you. Thank you for being an important part of the Coastal Kia Family!

November 22, 2019

Service performance Have my optima serviced at Coastal for the past eight years. Work has been performed correctly and professionally. Service staff are all knowledgeable More

by RICK.COLETTA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Nov 23, 2019 -

Coastal Kia responded

We sincerely appreciate the five star service review. Thank you for your trust and loyalty. Don’t forget we offer a Service Concierge that will pick up your vehicle and deliver it back to you once your service is complete. This is just one of the things that makes us the home of the “truly exceptional experience”.Thank you for choosing Coastal Kia!

November 21, 2019

Service is excellent. Personnel are exceptional. I have been going to Coastal KIA since moving to Wilmington since 2011. I have been extremely satisfied...especially with the intake person...SAM. H More

by TLATORRE1955
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam is my primary contact.
Nov 21, 2019 -

Coastal Kia responded

Thank you for the five star review. We sincerely appreciate your loyalty to Coastal Kia and to the Kia brand as well. We absolutely love the comment, "Sam has always been very personal, professional, and extremely knowledgeable". It is awesome to hear you trust him and his service suggestions. Thank you for being such an important part of our Coastal Kia Family!

November 21, 2019

Good Service Sam from service was waiting for me and greeted me upon arrival. Following a thorough review of the service requirements for me, I was immediately ta More

by NHOLWAY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Nov 21, 2019 -

Coastal Kia responded

Fantastic! Thank you for the five star review and testimonial. It was kind of you to mention Sam by name. We are home of the "truly exceptional experience". Thank you for choosing Coastal Kia! It is wonderful to hear you were able to take advantage of our Courtesy Shuttle and that you found this service convenient. Thanks again.

November 20, 2019

Always Excellent Service I have been coming to Coastal Kia since moving to NC three years ago and have always had excellent service. The staff are great, very professional and More

by rssparrish
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Nov 20, 2019 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review, loyalty and gracious comments for our staff. We strive to treat our clients the way we wish to be treated. Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help.

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