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Coastal Kia - Service Center

Wilmington, NC

4.8
3,331 Reviews

3,331 Reviews of Coastal Kia - Service Center

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March 17, 2020

A very pleasant experience Howard Ramsey is terrific. Easy to work with and keeps you informed. All of the work performed was top notch and the attention to detail very satisf More

by KWALLSTORM
Customer Service
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Mar 18, 2020 -

Coastal Kia responded

Thank you so much for the five star service review for our team at Coastal Kia! We think Howard Ramsey "is terrific" too. We love the comments, "easy to work with and keeps you informed.... work performed was top notch and the attention to detail very satisfying." Your gracious comments have been shared with Howard and our entire service staff. Thank you for choosing Coastal Kia!

March 17, 2020

Bob is great to deal with Always have a positive experience with Kia service and Bob. He is always courteous, pleasant and helpful. My wait time wa a little longer than expec More

by CLGAMBINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2020 -

Coastal Kia responded

Thank you so much for the wonderful five star service review for Coastal Kia! It was thoughtful of you to mention Bob Tomlin in service by name. We love the comment, "always have a positive experience with Kia service and Bob." We sincerely appreciate your business and loyalty to Bob and our Coastal Kia team. Please call us if you need anything. We are here to help. Thanks again.

March 16, 2020

Routine service Went for routine service, oil change, filters, tire rotation had a coupon all that for $39.95. Bob Tomlin advised us about another filter that needed More

by BWATKINS3351
Recommend Dealer
Yes
Employees Worked With
Mar 16, 2020 -

Coastal Kia responded

Wonderful! Thank you for the five star Coastal Kia service review and gracious comments. It was thoughtful of you to mention Bob Tomlin by name. Your amazing review has been shared with Bob and our entire service team. It means the world to us to have you choose a local small business for your automotive needs. Our Coastal Kia team strives to deliver a five star truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia! We are here if you need us.

March 16, 2020

Service The appointment was made by the dealers for 700 am when the services department didn't open until 8, which I didn't know before. I stood outside for a More

by E_E_M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 16, 2020 -

Coastal Kia responded

Thank you so much for the wonderful feedback and great review. Our management team is currently working to correct this issue. Your feedback is vital in changing this programming glitch. It is wonderful to hear "the service was quick and everyone was nice." Thanks again for going online and sharing your experience. Please call our Coastal Kia team if you need anything. We are here to help!

March 12, 2020

I was greeted as soon as I came in. I came in early and they tended to me earlier than the original appointment. I feel like they were thorough. More

by jeremybspencer
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Mar 16, 2020 -

Coastal Kia responded

Thank you for the five star service review for Coastal Kia! It was thoughtful of you to go online and share your thoughts. It is wonderful to hear our service team exceeded your expectations and were able to get you in earlier than your appointment time dictated. We are home of the "truly exceptional experience." Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help.

March 12, 2020

Coastal Kia worked with me to schedule. They washed the car for me without my asking. They were very friendly and accommodating to my schedule. They called to make sure I was happy with the service. Great More

by slturner11
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Mar 16, 2020 -

Coastal Kia responded

Thank you for the five star service review for Coastal Kia! We are thrilled to hear our service team exceeded your expectations and were able to meet your schedule needs. We strive to deliver a truly exceptional experience to every client during every visit. We are thankful to hear you found our team to be "friendly and accommodating" and the quick follow up was appreciated. Thank you for choosing Coastal Kia for your automotive needs. Please call us if you need anything. We are here to help!

March 11, 2020

Very Good Bob called and said I had a recall on my Kia, made the appt. took in talked with Bob and he took care of the problem. Was finished in about 1 1/2 hr. More

by WOODDUCK0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2020 -

Coastal Kia responded

Fantastic! Thank you so much for the five star service review and awesome feedback. Your amazing review has been shared with Bob and our entire team. It was thoughtful of you to mention Bob by name. We are thrilled to hear you had a pleasant service experience. Don't forget we offer: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service and much more Thank you for choosing Coastal Kia! We hope to see you again soon. Please call us if you need anything.

March 05, 2020

My experience was good. Bob was very helpful, kept me informed as to what was happening with my vehicle. I will certainly go back. I would recommend Kia Service. More

by PEREGOYLAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2020 -

Coastal Kia responded

Thank you so much for the five star service review for Coastal Kia in Wilmington, NC. It was thoughtful of you to mention Bob Tomlin by name. Bob is amazing and we are lucky to have him. Your five star review and gracious comments have been shared with Bob and our entire service team. Thank you for choosing Coastal Kia! We appreciate your review and high recommendations. Please call us if you need anything. We are here to help. Thanks again.

March 03, 2020

Coastal Every time my wife and I visit we are treated very well.We both enjoy visiting Coastal Kia and would advise all our friends to do so as well.All the f More

by FSFOSTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2020 -

Coastal Kia responded

Wonderful ! Thank you so much for the five star review for Coastal Kia! We love your comments and thoughtful testimonial. We sincerely appreciate you and your wife choosing Coastal Kia for your automotive needs. Thank you for being such an important part of our Coastal Kia family. Please call us if you need anything we are here to help.

March 03, 2020

Bought my new Kia Forte in December. Unfortunately, I had to repeatedly follow up for my signed docs. Last week had my complimentary oil change and it went flawless. Thanks to Howard. More

by NAMSSORG
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Mar 05, 2020 -

Coastal Kia responded

Thank you for the review and awesome feedback. It was thoughtful of you to mention Howard by name. We are thrilled you had a great service experience and you are enjoying your new Kia Forte! Please call us if you need anything. We are here to help.

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