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Coastal Kia - Service Center

Wilmington, NC

4.8
3,133 Reviews

3,133 Reviews of Coastal Kia - Service Center

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November 26, 2019

Quick and understanding Came in for a service before work, they got me in and out in less than an hour to allow me to be to work on time. Amazing customer service. More

by HOW_AW03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmine
Nov 26, 2019 -

Coastal Kia responded

We love the comment, "amazing customer service". Thank you for that! We sincerely appreciate the five star review and gracious comments. We are thrilled to hear our team completed your service visit quickly. Please let us know if you would like us to pick up your vehicle from your work next time and deliver it back to you. Our Service Concierge can make this happen! Thank you for choosing Coastal Kia. Please call us if you need anything.

November 26, 2019

Efficient friendly service Easy scheduling and very efficient which was nice since I stayed at the dealership until my car was ready. Highly recommend- comfortable waiting area More

by mabarbor
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2019 -

Coastal Kia responded

Awesome! Thank you for the five star service review and gracious comments. We are thrilled to hear your visit went well and you found our service process to be efficient and your wait comfortable. Thank you for choosing Coastal Kia for your service needs. Don't want to wait next time? Try our Service Concierge Experience. We can pick up your vehicle and deliver it back to you at home or work. We strive to deliver a "truly exceptional experience" to every client during every visit. Thanks again!

November 25, 2019

Great service Service and attitudes are always great. Never have to wait longer than I'm quoted. Sam Weisman took care of me from start to finish. Great job More

by HARRYCOLDFINGERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Weisman
Nov 25, 2019 -

Coastal Kia responded

Thank you! Sam and our entire service team want to thank you for the wonderful five star review. It was thoughtful of you to mention Sam by name. We appreciate the gracious comments and kudos. Please remember we offer a Service Concierge that can pick up your vehicle and deliver it back to you as a convenience. Let us know if this is something that may help during your next service visit. We strive to deliver a "truly exceptional experience" to every client during every visit. Thank you for choosing Coastal Kia!

November 25, 2019

Excellent Was met by service rep before I even got out of my car. Was immediately processed and told how long it would be. While waiting in the comfortable lo More

by DOUBLETE711
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam
Nov 25, 2019 -

Coastal Kia responded

Fantastic! Thank you for the five star service review. We are thrilled you were able to enjoy our Customer Lounge Experience. It was extremely thoughtful of you to mention John and Sam by name. We are pleased to hear they exceeded your expectations and things went smooth during your recent service visit. We realize there are dozens of local service centers to choose from in the Wilmington community. Thank you for choosing Coastal Kia!

November 25, 2019

Great customer service as always Bob was awesome as always amazing customer service. Will not take my vehicle anywhere else for service I feel like they have gave me good advice. More

by MIKAMORG5991@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob service
Nov 25, 2019 -

Coastal Kia responded

Great! Thank you so much for the five star review and gracious comments. We love your loyalty to Bob in our service department and to Coastal Kia as well. We agree... he is awesome. Please call us if you need anything. We are here to help. Thank you for choosing Coastal Kia!

November 25, 2019

service The people at the service center are very nice and helpful with all of your service needs. They answer all of your questions and follow up with emails More

by BCSORCIERPIOT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2019 -

Coastal Kia responded

Great! Thank you for the wonderful service review and awesome feedback. We sincerely appreciate it. We love you found our process user friendly and efficient. Thank you for choosing Coastal Kia!

November 24, 2019

25,000 mile service was good Staff were pleasant and very helpful. Service was completed in a timely manner. Waiting area crowded but comfortable. Only complaint, late afternoo More

by TERRYFINCH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard
Nov 25, 2019 -

Coastal Kia responded

Thank you for the great service review and wonderful feedback. We are thrilled to hear you were comfortable during your wait. Don't forget we offer a Service Concierge that will pick up your vehicle and deliver it back to you after service. We could schedule this for next time if you choose not to wait. We aim to please. Please call us if you need anything. We are here to help. Thank you for choosing Coastal Kia!

November 23, 2019

AMAZING from start to finish!!! Coastal Kia is hands down the best experience I have ever had with a dealership!!! Howard Ramsey was exceptional from the time I pulled in until he d More

by Dawn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey, Kelly Meadows
Nov 25, 2019 -

Coastal Kia responded

Fantastic! Thank you so much for the five star service review and gracious comments. It was extremely thoughtful of you to mention Howard Ramsey and Kelly Meadows by name. They are both great guys and assets to Coastal Kia. We love the comment, "Coastal Kia is hands down the best experience I have ever had with a dealership". Thank you for that. Please call us if you need anything. We are here to help. Thank you for choosing Coastal Kia!

November 23, 2019

Oil change and correction of dashboard clock It's always a pleasure to deal with Coastal Kia. Sam told me what was recommended, and what to anticipate with my next service. Work was done promptly More

by mcsnow2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Nov 23, 2019 -

Coastal Kia responded

Thank you! We sincerely appreciate the wonderful service review and kudos for Sam. We are thrilled to hear you enjoyed our Service Lounge Experience. Thank you for choosing Coastal Kia!

November 23, 2019

Exceptional customer service From the time I pulled my vehicle in for service to when I pulled away I received excellent service. We went over everything that was to be done and w More

by SANDWOLF6000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2019 -

Coastal Kia responded

Wonderful! We are thrilled to hear our service team exceeded your expectations. Thank you so much for the five star service review. Don’t forget we can come pick up your vehicle and deliver it back after service completion if that helps. We strive to deliver a truly exceptional experience to every client during every visit. Please call us if you need anything. We are here to help. Thanks again!

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