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Coastal Kia - Service Center

Wilmington, NC

4.8
3,330 Reviews

3,330 Reviews of Coastal Kia - Service Center

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April 03, 2020

Excellence The service department is top notch. They are quick, efficient and affordable. They have a great snack bar and usually wash your car when we aren't in More

by JANDA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Apr 07, 2020 -

Coastal Kia responded

Thank you! We love your Coastal Kia service review so much! The comments, "service department is top notch.... they are quick, efficient and affordable" are amazing. It was thoughtful of you to share these gracious comments online. Your loyalty to our Coastal Kia team is greatly appreciated. Please call us if you need anything. We are here to help!

March 30, 2020

Service work was quick and customer lounge was comfortable. Thanks to Sam for coordinating the maintenance on my out of service plan Sotrnto. His knowledge really helps me on items that need to be More

by NHOLWAY
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2020 -

Coastal Kia responded

Fantastic! Thank you for the five star review for our service team at Coastal Kia! It was thoughtful of you to mention Sam in your review. We strive to deliver a truly exceptional experience to every client during every visit. Your gracious comments have been shared with Sam and our entire service team. Thank you for choosing Coastal Kia!

March 30, 2020

My experience with the dealership was excellent and my service has been exceptional with them. I would highly recommend anyone to them. Thank you for everything! More

by BGLANC41
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2020 -

Coastal Kia responded

You are very welcome! Thank you for the amazing five star review for our Coastal Kia team. We sincerely appreciate the feedback and amazing review. It was thoughtful of you to share your experience. Thank you for choosing Coastal Kia!

March 27, 2020

The service dept did a software upgrade before performing I spection, then couldnt do inspection because of the reset. Took my Sorrwnto somewhere else and had them review the services that were recommended. More

by CINDYRETCHIN
Recommend Dealer
No
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2020 -

Coastal Kia responded

Thank you for your feedback. Our Service and Parts Director John Wigger has tried to reach out to you via phone to discuss your recent visit and recommendations that were suggested on your Kia Sorento. Please call John at your earliest convenience. He can be reached at 910-408-0100. We are here to help. Thank you.

March 26, 2020

Always trying to help with my car, and are always quick as possible on getting my car back to me when I get it serviced. More

by AMYTRIBOU
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2020 -

Coastal Kia responded

Thank you for the five star review for our team at Coastal Kia! It was thoughtful of you to go online and share your thoughts. Your gracious review has been shared with our entire service team. Thank you for choosing Coastal Kia!

March 26, 2020

2012 KIA OPTIMA Overall good experience - All employees were courteous and professional. Car in for service, work completed in a timely manner. Work completed on sug More

by gregt1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Mar 27, 2020 -

Coastal Kia responded

Thank you for the wonderful service review for Howard and our team at Coastal Kia! Your awesome review has been shared with Howard and our entire service team. We love the comment, "overall good service - all employees were courteous and professional." We appreciate you being such an important part of our Coastal Kia family!

March 25, 2020

Emergency Engine Replacement Sam, Howard, & John were GREAT in assisting us with the engine replacement, answered questions and assured us our car would be well taken care of. More

by CDMINOPOLI
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Mar 25, 2020 -

Coastal Kia responded

Thank you for the five star service review for our team at Coastal Kia here in Wilmington, NC. It was thoughtful of you to mention Sam, Howard and John by name. Your five star review has been shared with them and our entire team. We are thrilled to hear we exceeded your expectations during your recent visit. Thank you for choosing Coastal Kia! We sincerely appreciate your business.

March 24, 2020

The ease of getting an appointment The ease of getting an appointment. They had to order a part for the recall. When it finally came in, I was able to get an appointment the same More

by NCBETTY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Mar 25, 2020 -

Coastal Kia responded

Thank you for the five star service review for Coastal Kia! We are thrilled to hear your part came in quickly and we were able to get your vehicle in and out the same day. We appreciate you recognizing our attention to detail. Our goal is to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

March 24, 2020

Oil Change As usual, I come here for my maintenance. Same always take care of me. I had some things needing to be taken care of, but I chose not to do so at this More

by Alicia D. Jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2020 -

Coastal Kia responded

Ms. Jones, thank you for the five star Coastal Kia service review! It was thoughtful of you to mention Sam Weisman by name. Your five star review has been shared with Sam our our entire service team. Sam is wonderful and we are lucky to have him. We adore the comment, "they do not push you into doing anything you don't want to do, which I love." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

March 17, 2020

A very pleasant experience Howard Ramsey is terrific. Easy to work with and keeps you informed. All of the work performed was top notch and the attention to detail very satisf More

by KWALLSTORM
Customer Service
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Mar 18, 2020 -

Coastal Kia responded

Thank you so much for the five star service review for our team at Coastal Kia! We think Howard Ramsey "is terrific" too. We love the comments, "easy to work with and keeps you informed.... work performed was top notch and the attention to detail very satisfying." Your gracious comments have been shared with Howard and our entire service staff. Thank you for choosing Coastal Kia!

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