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Coastal Kia - Service Center

Wilmington, NC

4.8
3,133 Reviews

3,133 Reviews of Coastal Kia - Service Center

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November 30, 2019

Efficient Although nothing was found at this time for the heat issue, I'll keep an eye on it. But I was able to get cross bar racks at the same visit, without p More

by KLFULLERTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard? I think that's his name.
Nov 30, 2019 -

Coastal Kia responded

Thank you for the wonderful feedback and awesome review. Please keep us posted on your vehicle. You will love your new cross bar racks. We are thrilled to hear the installation went quick. Please call us if you need anything. We are here to help!

November 30, 2019

Awesome Dealership Kia is a great place to buy a car and to have all your work done on it. The service is out of this world. They all take pride in their customers. More

by svislandgirl1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2019 -

Coastal Kia responded

Thank you for the five star review! We truly do take pride in our customers and their needs. Thank you for noticing. We strive to treat our clients the way we wish to be treated. Thank you for choosing Coastal Kia home of the "truly exceptional experience"! We look forward to seeing you again soon.

November 30, 2019

Oil change and wash Coastal Kia continues their streak of excellent customer service. I stopped in with no appointment for an oil change. They were very accommodating and More

by KGONZALES1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2019 -

Coastal Kia responded

You are very welcome! Thank you for the five star service review and gracious comments. We are happy to hear you found our service department to be accommodating and helpful. We are thrilled you had time to enjoy our Courtesy Wash too. Thank you for choosing Coastal Kia! We look forward to seeing you during your next visit.

November 29, 2019

Great Service Came in for a mileage check for fuel reimbursement and was met at the door, i received immediate service, and the checkout was quick and very professi More

by DMILLER2050
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard
Nov 30, 2019 -

Coastal Kia responded

We sincerely appreciate the five star service review. Thank you! We are thrilled to hear our service team exceeded your expectations. We appreciate the feedback and awesome comments. Please call us if you need anything. We are here to help. Thanks again!

November 28, 2019

Excellent service and friendly staff I had a very pleasant experience on my visit. The staff was very knowledgeable and was able to explain to me everything they were doing to my vehicle More

by Spike15179
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2019 -

Coastal Kia responded

Thank you so much for the five star service review. We are thrilled to hear you found our staff to be knowledgeable and they kept you well informed during your service visit. Don't forget if you live locally in Wilmington our Service Concierge can pick up your vehicle and deliver it back to you once your service is complete. We strive to deliver a "truly exceptional experience" to every client during every visit. Welcome to the Coastal Kia Family!

November 28, 2019

Oil leak I am from Maryland but the oil smell was too strong to ignore so I made an appointment to have the car examined for a possible oil leak . None was fou More

by rlatwo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Nov 29, 2019 -

Coastal Kia responded

Thank you for the five star service review and gracious comments. It is wonderful to hear our service team was able to address your concerns. We sincerely appreciate the kudos for Sam and are thrilled to hear you were comfortable during your wait. Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help.

November 27, 2019

3000 mile service check As always service was great. Wait time was less than an hour. Friendly atmosphere and clean waiting area. Every one very friendly. Thank you very mu More

by bevsews603
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2019 -

Coastal Kia responded

You are very welcome! Thank you for the five star service review. It is wonderful to hear you were able to take advantage of our Customer Lounge Experience. and that you found our team to be friendly and expedient. We realize there are dozens of local service centers to choose from. Thank you for choosing Coastal Kia!

November 27, 2019

Great as Usual Have had a Kia vehicle for many years. The service is always excellent and the service team members are friendly and experienced. At this point I woul More

by wendy0672
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Nov 27, 2019 -

Coastal Kia responded

Great! Thank you for letting us earn your trust. We sincerely appreciate the five star service review and gracious comments. As a convenience we have a Service Concierge that can pick up your vehicle and deliver it back to you once the service is complete if you live in the Wilmington community. Let us know if you would like to take advantage of this service during your next service appointment. Thank you for choosing Coastal Kia!

November 26, 2019

Service experience I have had nothing but great service when bringing my Kia Soul in for service. Hands down, Coastal Kia has the best service experience in town. High More

by JSTOLFER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
November 26, 2019

Great work Sam in the service department worked diligently to help us out! He kept in contact with us regularly with updates. Now our 11 year old Kia Sedona is r More

by DEBORAHINMAN1
Recommend Dealer
Yes
Employees Worked With
John Wigger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam
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