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Coastal Kia - Service Center

Wilmington, NC

4.8
3,384 Reviews

3,384 Reviews of Coastal Kia - Service Center

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June 10, 2020

ANOTHER GREAT VISIT There is little to say. Make the appointment and bring it in. All done with a professional approach and friendliness. We are big fans forever. More

by JKCLAPP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2020 -

Coastal Kia responded

Thank you for the wonderful review for our service team at Coastal Kia! It was thoughtful of you to go online and share your thoughts. We adore all the comments including, "we are big fans forever." Thank you for being such an important part of our Coastal Kia family. Please call us if you need anything. We are here to help.

June 10, 2020

Service that Never Leaves You Guessing Sam Weisman set my appointment by phone. On the day of the appointment, he was waiting for me to pull in. Had his mask on and practiced social distanc More

by WESCOTT1004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2020 -

Coastal Kia responded

Thank you for the five star review and wonderful testimonial. It was thoughtful of you to mention Sam Weisman by name. Your wonderful review and gracious comments have been shared with Sam and our entire service team. We are thrilled to hear he exceeded your expectations and you were pleased with your service experience. Please call us if need anything. We are here to help. Thanks again!

June 09, 2020

Service drop off and pick up was quick, didn't even have to go inside. Everything was handled at the front of the service entrance. More

by THSDK1973
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Jun 09, 2020 -

Coastal Kia responded

Wonderful! Thank you for the five star service review and kudos for our service team. We are thrilled our team was able to exceed your expectations and you didn't even have to enter the building. We love the comment, "service drop off and pick up was quick, didn't even have to go inside." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia. Please call us if you need anything.

June 09, 2020

This was my first experience with the service center at Coastal Kia. Everyone was so nice, helpful, and kind. They maintained social distancing and wore masks. Thank you Coastal Kia! More

by AALUVLIFE1
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Jun 10, 2020 -

Coastal Kia responded

You are very welcome! Thank YOU for the awesome five star service review. Welcome to the Coastal Kia Service Family! We adore the comment, "everyone was so nice, helpful and kind." It was thoughtful of you to mention our safety efforts as well. Thank you for choosing Coastal Kia! Please call us if you need anything. We are always just a click or call away. Thanks again!

June 09, 2020

Great service As always, everything was well-done, efficient and timely. The staff goes out of the way to do whatever they can for each customer. I feel confident More

by NSZ719
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2020 -

Coastal Kia responded

Fantastic! Thank you for the five star service review and amazing testimonial. We love the feedback including, "as always, everything was well-done, efficient and timely." We realize there are dozens of local service centers to choose from. We sincerely thank you for trusting your automotive service needs with our Coastal Kia team. It was thoughtful of you to recognize Sam Weisman as a five star employee too. Please call us if you need anything. We are here to help!

June 08, 2020

The service department was exceptional. They took car of my Sorento in a timely manner and called with what they found and gave me a price to fix it. They didn’t deviate from that price and fixed the car in More

by hbudri63
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Jun 09, 2020 -

Coastal Kia responded

Fantastic! Thank you so much for the five star service review and kudos for our team. We sincerely appreciate the gracious testimonial and high marks. Our mission is to provide a truly exceptional experience to every client during every visit. We love the comment, "the employees were very polite, efficient and friendly. I would recommend Coastal Kia 100%." We appreciate your thoughtful feedback and continued business. Thank you for being such an important part of our Coastal Kia Family!

June 08, 2020

Windshield wipers Called ahead of time and was assured it wouldn't take long for installing front and back wipers. It didn't take long at all. More

by LOISLIGHT
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2020 -

Coastal Kia responded

Great news! Thank you for the five star service review for our Coastal Kia Service Team! It was thoughtful of you to go online and rate your recent experience. We are thrilled to hear our staff was able to exceed your wait time expectations during your recent visit. Thank you for choosing Coastal Kia for your automotive repairs. We look forward to seeing you during your next visit. Please call us if you need anything. We are here to help.

June 06, 2020

Always great service. Clean waiting room with snacks water and coffee. There is also a vending machine in the sales area. All my questions are always answered and explained before I leave. Great group More

by ANGELA.OCONNOR75
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Jun 08, 2020 -

Coastal Kia responded

Angela, thank you so much for the five star review and high marks for our Coastal Kia service team. We love the comments including, "always great service...all my questions are always answered and explained before I leave... great group of people." We are thrilled to hear you were able to enjoy our customer lounge experience. You are appreciated by our entire team. Thank you for choosing Coastal Kia!

June 06, 2020

Bob was amazing. He kept me informed every step of the way. Howard got me into my rental quick. Sam was sweet, he let me know when their was a problem and went above on a Saturday to call my warranty comp More

by S201831
Recommend Dealer
Yes
Employees Worked With
John Wigger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Jun 08, 2020 -

Coastal Kia responded

Fantastic! Thank you for the great review and gracious comments. We love the team effort from Bob, Howard and Sam. It was thoughtful of you to recognize their attention to detail. Your amazing review has been shared with Bob, Howard, Sam and our service management team as well. Thank you for your loyalty. Please call us if you need anything. We are here to serve.

June 06, 2020

They replaced all 4 brakes and repaired the AC which was running weakly. The repairs were performed in a timely matter. I'm pleased with everything. More

by T_BELL
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2020 -

Coastal Kia responded

Thank you for the five star service review for Coastal Kia! We love the comments, "the repairs were performed in a timely manner. I'm pleased with everything." We are thrilled our service team exceeded your expectations and completed your repairs in a timely manner. We strive to exceed our guests expectations during every visit. It was thoughtful of you to take the time to go online and share your feedback. Thank you for that. Please call us if you need anything. We are here to help.

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