Coastal Kia - Service Center

Thank you for taking such wonderful care of me. I am a single woman in my 70’s, so all I can do is trust people won’t take advantage of me. You went way above and beyond to make me feel safe and secure. single woman in my 70’s, so all I can do is trust people won’t take advantage of me. You went way above and beyond to make me feel safe and secure. I can’t speak your praises enough! More

Sam was great! He scheduled my car's service appt quickly and kept me informed of the progress. He was friendly and helpful throughout my visit at the service dept. and kept me informed of the progress. He was friendly and helpful throughout my visit at the service dept. More

Always a pleasure to take my car in for regular service & maintenance....I’ve never taken it anywhere else since I purchased it. Everyone I’ve worked with is very knowledgeable & friendly. maintenance....I’ve never taken it anywhere else since I purchased it. Everyone I’ve worked with is very knowledgeable & friendly. More

State Inspection Scheduling for the vehicle inspection was easy and completed on time. Sam was pleasant and helpful, as always. I've been going to this dealer for 7+ y Scheduling for the vehicle inspection was easy and completed on time. Sam was pleasant and helpful, as always. I've been going to this dealer for 7+ years and have never been disappointed. Service team is great! More

As soon as I got there I was taken care of with no problem. Everyone was so nice and caring. Howard did a amazing job. problem. Everyone was so nice and caring. Howard did a amazing job. More

ALWAYS A PLEASURE! I have been having this service center attend to my wife's 2012 Kia Forte for the last 4 years and am very happy with their service. Everyone is frien I have been having this service center attend to my wife's 2012 Kia Forte for the last 4 years and am very happy with their service. Everyone is friendly and attentive with my wishes with the car. I purchased this car at a dealership in New York before moving and retiring to North Carolina and I can only say my experience back home was less than ideal to say the least. They are so much better here in NC! Keep up the good work! More

first oil change Once again could not be more satisfied with the service crew, especially Howard, they took every precaution and service was completed in a very profes Once again could not be more satisfied with the service crew, especially Howard, they took every precaution and service was completed in a very professional manner. My recommendation that Coastal Kia is the only place you should have your car serviced. More

Great service! Came in for scheduled service and noticed my tire was getting flat. It was fixed, and I was out and on my way quickly. my tire was getting flat. It was fixed, and I was out and on my way quickly. More

My issue was taken care of by Bob. Very well communicated as usual. He is always on top and a pleasure to work with. Thanks Bob! as usual. He is always on top and a pleasure to work with. Thanks Bob! More

Very disapointed I took my 2013 Ford CMax in for a tune up. When I was dropping my car off, the service associate asked if I wanted my spark plugs changed out. I agree I took my 2013 Ford CMax in for a tune up. When I was dropping my car off, the service associate asked if I wanted my spark plugs changed out. I agreed. When my husband picked up my car, he was given the service receipt. I knew the cost was going to be around $400.00. However, what was not made clear to me was the cost of the parts and labor. To change out 4 plugs it was $200.00. I was gobsmacked! When I called back to speak to the person, I asked him if the cost was correct and he assured me that it was. My husband had also asked the same thing when he picked up the car. I was told that the plugs are expensive. However, not $25.00 a piece expensive! I looked up the part number on my invoice and then checked online for the cost. They run about $8.00 a piece. When I told the gentleman this, he asked me if I was looking at the correct part. I assured him that I was. This is totally ridiculous! I understand that they are running a business and have to pay for things. However, I feel that this is price gouging. And the "tune up" consisted nothing more than a fluid change. The gentleman said that he would credit me the difference between what I had found and what they charged me. So I got a credit of $68.00. I feel like I had the word "stupid" written across my forehead when I walked in. I will NEVER EVER again take my car there. Worst experience ever! If you do get work done here, be sure to ask for an itemized list of costs before you walk out the door. Had I done this, I would have opted for some place else. Please understand that my service tech was only going with what he was given. He was fine. More