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Coastal Kia - Service Center

Wilmington, NC

4.8
3,133 Reviews

3,133 Reviews of Coastal Kia - Service Center

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December 04, 2019

Service Visit Great reception and fast service. Very nice wait area.Sam Weismann greeted me at my driving up and the process was quickly and efficiently started More

by STONEMANJM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman-very helpful and friendly.
Dec 05, 2019 -

Coastal Kia responded

Thank you for the kudos for Sam Weisman and awesome five star service review! We are thrilled to hear you were able to take advantage of our Courtesy Lounge Experience. Please let us know if you live local and would like to take advantage of our Service Concierge that can pick up your vehicle at home or work and deliver it back to you upon completion. This is just another way we are able to offer a "truly exceptional experience" to each client during every visit. Thank you for choosing Coastal Kia!

December 04, 2019

Went in for service and was very pleased. I was very pleased with the service I received. It was timely and I was informed as to what was going to be done to my vehicle. More

by MRATCHFORD0904
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Dec 05, 2019 -

Coastal Kia responded

Fantastic! Thank you so much for the five star service review. We are thrilled our service team exceeded your expectations and kept you informed during your service visit. We realize there are dozens of local service centers to choose from in our local Wilmington community. We are honored to have you choose Coastal Kia for your automotive needs. Thanks again and call us if you need anything.

December 04, 2019

Friendly and attentive Bob stayed in contact the whole process and was extremely friendly from my arrival. He greeted me outside by my car and asked very quickly if I neede More

by JAMESNC24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob
Dec 05, 2019 -

Coastal Kia responded

Great news! Thank you so much for the wonderful service review and thoughtful testimonial. We appreciate it! It was kind of you to mention Bob by name. Your warm comments have been shared with Bob and our entire staff. Please call us if you need anything. We are here to help. Thanks again!

December 04, 2019

Very friendly, courteous, and helpful. I always feel special when I take my vehicle in for service. Everyone is always polite and courteous. I appreciate having a representative greet me as More

by APG8629
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2019 -

Coastal Kia responded

We love it! Thank you so much for the amazing comments and five star service review. It was thoughtful of you to recognize our efforts to deliver "first rate service" during every visit. We appreciate your loyalty and trust. Thank you for choosing Coastal Kia for your automotive needs. You are an important part of our Coastal Kia family and we appreciate your business.

December 04, 2019

Great Service Center I had some technical communication issues getting through, on my behalf. But inshowed up, and they got me in for a Service and complimentary car wash. More

by COPPERTONE.TIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Nicholas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bernie Brust
Dec 05, 2019 -

Coastal Kia responded

Wow! Thank you so much for the five star service review and gracious referral. We love our service team exceeded your expectations and you enjoyed your visit. It was thoughtful of you to go online and share your thoughts. We sincerely appreciate your loyalty and accolades. Please call us if you need anything. Tell your roommate to call us too. Thanks again!

December 03, 2019

Came in to have engine diagnostic s run in response to seeing "check engine light" on for two days. Diagnostics discovered no major issues. The front wipers were replaced and the cabin More

by bill.am68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2019 -

Coastal Kia responded

Thank you for the great feedback and awesome service review. It was thoughtful of you to mention John Wigger by name. Your gracious comments have been shared with John and our entire service team. We realize there are dozens of local service centers to choose from in the Wilmington community. We appreciate you choosing our factory trained service consultants and technicians. Please call us if you need anything. We are here to help.

December 03, 2019

Thankful for fitting me in! I came in on Black Friday in the afternoon sometime after 1 pm with no appointment and explained the issue to the service department . Realizing it wa More

by BRITTOSTYLE18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2019 -

Coastal Kia responded

Wonderful! We hate you had service concerns Black Friday but are thrilled to hear we were able to get you back on the road that same day. It was very kind of you to go online and share your thoughts and testimonial. We sincerely appreciate it. We are here to help. Thanks again for the gracious comments and please don't hesitate to reach out if you need anything. We strive to deliver a "truly exceptional experience" to every guest during every visit. Thanks again!

December 02, 2019

Great service Coastal Kia has been the best dealer experience I have ever had. I travel 218 mile round trip just to get my Optima serviced, and have never been dis More

by mrmoen2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2019 -

Coastal Kia responded

Awesome! We are humbled by your review and loyalty. It means the world to us to have you drive 218 miles round trip to have your Kia Optima serviced with our team. Thank you for that! We love that we exceed your expectations during every visit. Your business and loyalty is very important to us. Thank you for choosing Coastal Kia! We are just a phone call away. Please call us if you need anything.

December 02, 2019

Great service Came in with a slight pulling so I thought I needed an alignment. Luckily, I didn't. With the temperature change, my tire sensors were triggered. They More

by wchilcote
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2019 -

Coastal Kia responded

Thank you so much for the awesome five star service review. We love to hear "everything went smoothly" ... and you "enjoyed coming in". Great! Thank you for choosing Coastal Kia for your automotive needs. We are here to help if you need anything. Thanks again!

December 01, 2019

Great service They really take care of your at Coastal Kia. You should have the time though because you usually will wait longer than expected. They will tell you t More

by ELAINEBRILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2019 -

Coastal Kia responded

Thank you for the gracious comments and awesome review. Don’t want to wait next time and live local? We offer a Service Concierge to Wilmington community locals. Our Concierge will pick up your vehicle by appointment and deliver it back to you after your service has been completed. We strive to deliver a “truly exceptional experience” to every client during every visit. Thank you for choosing Coastal Kia!

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