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Coastal Kia - Service Center

Wilmington, NC

4.8
3,330 Reviews

3,330 Reviews of Coastal Kia - Service Center

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April 29, 2020

Great customer service from Sam Weisman at KIA service dept. Full service on my Sorento. And purchased new tires. Great deal on buy 3 get one free. More

by DSGLCG1980
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2020 -

Coastal Kia responded

Sam Weisman is amazing and it was thoughtful of you to mention him in your review. Thank you so much for the five stars and gracious comments. We are here whenever you and your Kia Sorento need us. Thank you for choosing Coastal Kia!

April 29, 2020

Friendly helpful start your car on time .finish on time your car is clean and at the door. I have two cars from this dealership and it’s been the same for eight years now. More

by randrathy
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Wallace, Howard Ramsey
May 07, 2020 -

Coastal Kia responded

Fantastic! Thank you so much for your review and loyalty over the years. We strive to deliver a truly exceptional experience to every client during every visit. You are family and are appreciated! Thank you!

April 28, 2020

Tires Had scheduled tires to be replaced on my 2015 Optima a few days before my appointment had a flat. I contacted Coastal Kia Service and they were more More

by ronne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Apr 29, 2020 -

Coastal Kia responded

Thank you ! We truly appreciate the five star service review and awesome testimonial. It was thoughtful of you to mention Bob Tomlin and Howard Ramsey by name. Your wonderful review has been shared with Bob, Howard and our entire service team. We appreciate the high recommendations and gracious feedback. Thank you for choosing Coastal Kia!

April 25, 2020

Took my car in for a oil and tire rotation sam assisted me all the service guys are awesome just want to thank each and everyone of them More

by RUTHATHOMPSON9
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Apr 27, 2020 -

Coastal Kia responded

You are very welcome! Thank you for the five star service review for our team at Coastal Kia! We sincerely appreciate you going online and sharing your experience. It was thoughtful of you to mention Sam by name. Your wonderful review and gracious comments have been shared with Sam and our entire team. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help.

April 24, 2020

Sam weisman is awesome ! Not to mention so handsome! His so polite and really cares about what you need. He explains things and is so kind. More

by joanna
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2020 -

Coastal Kia responded

Thank you so much! We could not agree more.... Sam Weisman is awesome! Thank you for the five star review and gracious comments. We appreciate the wonderful feedback. Your amazing review has been shared with Sam and our entire service team. Thank you for choosing Coastal Kia!

April 23, 2020

My "new to me" 2013 Sorento broke down and needed a new engine. It was a Saturday afternoon and AAA towed it to the service department. Monday I got a call about what needed to happen. I was given a rental More

by REWARDSTINASTRANDBERG
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2020 -

Coastal Kia responded

You are very welcome! Thank YOU for the fantastic five star service review and wonderful testimonial. We are thrilled to hear our Coastal Kia service team was able to exceed your expectations. We hate you experienced car trouble on a weekend but are happy to hear you found our "truly exceptional experience" culture to be seamless and convenient. Thanks again for the five star review and kudos for our team. Your gracious comments have been shared with our staff. Please call us if you need anything. We are here to help! Thanks again!

April 23, 2020

Sam helped me out and was very responsive and the service was up to my expectations. I will use Coastal kia services again in the future. More

by Bruce.gladden
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2020 -

Coastal Kia responded

Thank you Mr. Gladden for the amazing five star review and kudos for Sam Weisman in our Coastal Kia service department. It was kind of you to go online and share your thoughts. Your wonderful five star review has been shared with Sam and our entire service team. We strive to deliver a truly exceptional experience to every client during every visit. We sincerely appreciate your loyalty and gracious comments. Thank you for choosing Coastal Kia!

April 21, 2020

They did the necessary service quickly. As always very friendly staff. I have always gone to them for servicing. Never been disappointed. Chairs set up outside for corona virus guidelines More

by Hummer
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Apr 21, 2020 -

Coastal Kia responded

Great! Thank you for the review and wonderful feedback. It was thoughtful of you to go online and share your comments. We strive to deliver a five star review to every client during every visit. We sincerely appreciate the loyalty kind words. Thank you for choosing Coastal Kia!

April 20, 2020

Routine maintenance Great service department. Had to take unexpected trip that would have put me past scheduled maintenance mileage on my Kia Sorento. Called service depa More

by DIETRIAW50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2020 -

Coastal Kia responded

Thank you for the five star review for our service team at Coastal Kia here in Wilmington! It was thoughtful and gracious of you to mention Sam Weisman in your review. We appreciate it! It is wonderful to hear you had a pleasant experience during your recent wait in our service department. Your awesome review has been shared with Sam and our entire service team. Thank you for choosing Coastal Kia. Please call us if you need anything. Thanks again!

April 20, 2020

Awesome staff / Friendly Qualified Service Service appointment was so easy. We were in and out in just a short time and the Service guys are so friendly! They always follow up with a phone call More

by mimibeach53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2020 -

Coastal Kia responded

Great! Thank you for the five star service review for our team at Coastal Kia! We love to hear your appointment was "easy"and you "were in and out in just a short time and the service guys were friendly." Wonderful! Thank you for recognizing our follow up process too. Thanks again!

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