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Coastal Kia - Service Center

Wilmington, NC

4.8
3,387 Reviews

3,387 Reviews of Coastal Kia - Service Center

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June 26, 2020

Sam was very courteous and prompt. Made my visit an absolute pleasure. He was very nice and provided excellent customer service. Thanks Sam for making it a great experience! More

by meggrant08
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2020 -

Coastal Kia responded

You are very welcome! Thank you for the five star service review and kudos for Sam Weisman in our service department. Your amazing review has been shared with Sam and our entire team. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for being such an important part of our Coastal Kia family.

June 26, 2020

great job and fast work the people are great and the place is always clean .since covid-19 hit they go all out to make you feel safe . i could not ask for anything better .gr More

by JTCOLEMAN60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Coastal Kia responded

Simply wonderful! Thank you for recognizing our Covid-19 Safety Culture. Your safety is our top priority. We sincerely appreciate the five star review and wonderful comments. We love the feedback including, "I could not ask for anything better... great job guys." You are appreciated at Coastal Kia. Please call us if you need anything. We are here to help. Thanks again!

June 26, 2020

I was greeted at the service door by Sam - with a welcoming smile. Didn't even have to park my car. He explained the service recall and the estimated time. All employees had masks on and the wai More

by MOVED2SEA
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2020 -

Coastal Kia responded

Thank you Ms. Barbour for the five star service review and amazing testimonial. It was so kind of you to go online, rate your recent visit and share your experience. Sam is awesome and it was thoughtful of you to recognize his customer service etiquette. We are thrilled to hear you were able to enjoy our customer lounge experience too. Thank you for being such an important part of our Coastal Kia Family. Please call us if you need anything. We are here to help!

June 26, 2020

Amazing service as always! Everyone at the front desk was super helpful. The shuttle driver is also the sweetest! Sam and Howard always get things done! More

by KJHERNANDEZ14
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Jun 26, 2020 -

Coastal Kia responded

Fantastic! Thank you for the five star review for our Coastal Kia service team! It was thoughtful of you to go online and rate your experience. Thank you for the kudos for Sam and Howard too. We love the comments including, "amazing service as always...everyone at the front desk was super helpful." We aim to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

June 19, 2020

Great service all around This is a great place to have your car serviced. The staff was great in the service dept. Thank you for all that you do. More

by BIGJOHNB161
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Jun 19, 2020 -

Coastal Kia responded

Thank you for the five star service review and wonderful comments. We love the feedback including the comment, "this is a great place to have your car serviced." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help.

June 18, 2020

Always have the best customer service at Coastal Kia! Love the friendly atmosphere. My Sorento has been one of my favorite cars and runs amazing thanks to the excellent customer service! Thanks! Lynd More

by GOLFERGIRL5214
Recommend Dealer
Yes
Employees Worked With
None, Howard Ramsey
Jun 19, 2020 -

Coastal Kia responded

Thank you Ms. Smith for the five star review and wonderful comments. We love to hear, "always have the best customer service at Coastal Kia!" We are thrilled you hear you love your Kia Sorento and that it has been a great fit for you and your family. Please call us if you need anything. We are here to help.

June 17, 2020

Coastal Kia service center is great. The staff is efficient, professional, and friendly. There are never any surprises. You are given a time your vehicle will be ready and they meet that deadline e More

by ATAP09
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2020 -

Coastal Kia responded

Wonderful! Thank you so much for the five star service review for our Coastal Kia Service Team! It was thoughtful of you to go online and rate your experience. We sincerely appreciate the gracious comments and love hearing you say,"the staff is efficient, professional and friendly." Our goal is to provide a truly exceptional experience to every guest during every visit. Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help. Thanks again!

June 16, 2020

Yes as always great ! Service and fast. They always care . Love the waiting area it's always clean and neat. Can even do computer work. It's very nice. ! More

by joanna
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2020 -

Coastal Kia responded

Thank you for the five star service review for our team at Coastal Kia! We are thrilled to hear you were able to enjoy our customer lounge experience during your recent visit. We strive to make each and every guest comfortable while they wait. It is wonderful to hear we continue to exceed your expectations. Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help. Thanks again!

June 15, 2020

Fast, reasonable, helped me with discounts and gave accurate timeline of when the work would be done. Believe this is the second experience I've had with Howard and both have been pleasant! More

by joquanaltmanleach
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Jun 16, 2020 -

Coastal Kia responded

Fantastic! Thank you for the five star review and wonderful feedback for Howard and our service department staff. We love the comment, "fast, reasonable, helped me with discounts and gave accurate timeline of when the work would be done." We are thrilled to hear Howard and our service team exceeded your expectations. Thanks again for your loyalty and gracious remarks. Thank you for choosing Coastal Kia!

June 15, 2020

I came to Coastal Kia to have my radiator fixed and have a state inspection. Howard has provided excellent customer service and I will be returning to Coastal Kia in the future because of him! More

by adamclem
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Jun 16, 2020 -

Coastal Kia responded

Thank you for the five star service review and kudos for Howard Ramsey. Your amazing review and gracious comments have been shared with Howard and our entire service team. We love the feedback including the comment, "Howard has provided excellent customer service and I will be returning to Coastal Kia in the future because of him!" We sincerely appreciate your wonderful testimonial. Please call us if you need anything. We are here to help.

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