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Coastal Kia - Service Center

Wilmington, NC

4.8
3,133 Reviews

3,133 Reviews of Coastal Kia - Service Center

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December 11, 2019

Top notch service I have been bringing all my Kias to this service department & have always been pleased with their customer service, knowledge, and speed. Sam has alwa More

by JENNJACOBY110
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Dec 12, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star service review and kudos for Sam Weisman. Your gracious comments have been shared with Sam and our entire service team. We sincerely appreciate your loyalty and awesome feedback. Thank you for choosing Coastal Kia!

December 10, 2019

Great I got my oil changed and got great service. It was also good to get a call when it was ready for pick up. Great job More

by JIMMYJOEJUNK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2019 -

Coastal Kia responded

Thank you! We sincerely appreciate your recognition for a job well done. We want to thank you for the five star review and gracious comments. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

December 10, 2019

Exceptional Service First rate from start to finish. Friendly welcome, good communication, excellent facilities. Friendly and courteous driver. All work performed was More

by WILLIAM.VANCE22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly the driver and I think Sam in service both 5 star.
Dec 16, 2019 -

Coastal Kia responded

Fantastic! Thank you for the amazing review and great feedback. It was thoughtful of you to mention Kelly and Sam by name. Your gracious comments have been shared with them and our entire service team. It was kind of you to go online and share your thoughts. Thank you for choosing Coastal Kia!

December 10, 2019

If I could give 6 stars I would! I normally dread having car related things done as it can be lengthy wait, poor waiting area, and bad coffee, but coastal Kia is the exact opposite! T More

by SSROBERTS94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2019 -

Coastal Kia responded

Fantastic! Thank you so much for the wonderful review! It was thoughtful of you to share your experience online. We sincerely appreciate your kudos and gracious comments. Thank you for choosing Coastal Kia!

December 10, 2019

First service after buying my Kia Telluride. Was met by the service manager as soon as I drove up. He told me how long it would take and he was exactly right. Nice lounge with wifi and snacks. More

by TWLARSON56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2019 -

Coastal Kia responded

Wonderful! We are thrilled to hear you had a pleasant experience during your recent service visit. We are happy to hear they exceeded your expectations and your wait was comfortable. We know you are enjoying your new Kia Telluride. Don't you just love it? Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help.

December 10, 2019

Quick and easy They are very friendly and give you total attention. They work very hard for anything you need and take great care of you and your vehicle More

by SILLS085
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam and Bob
Dec 16, 2019 -

Coastal Kia responded

Great news! Thank you for the five star review and amazing comments. We sincerely appreciate you choosing Coastal Kia for your service needs. It was thoughtful of you to go online and share your thoughts. We look forward to seeing you during your next service visit.

December 10, 2019

Great as usual As always I was served promptly and efficiently. All services were explained to me in detail and my options were given to me for service my vehicle wa More

by MLTHOM1964
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Dec 16, 2019 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review and thoughtful comments. Sam and our team strive to deliver a "truly exceptional experience" to every client during every visit. We love the comment, "as always I was served promptly and efficiently". Thank you for that! Thank you for your loyalty and for being such an important part of our Coastal Kia Family! Please call us if you need anything. We are here to help!

December 10, 2019

Great experiences! Sam was outstanding. He met me at my car when I arrived and walked me into the customer service area. Sam kept me informed of the progress of my ser More

by msbh1950
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Dec 16, 2019 -

Coastal Kia responded

Thank you so much! We think Sam is outstanding too! He is an asset to our team and we are lucky to have him. We have shared your gracious comments with Sam and our entire Coastal Kia Team. We strive to deliver a "truly exceptional experience" to every client during every visit. Thank you for choosing Coastal Kia for your automotive needs. We sincerely appreciate your business!

December 10, 2019

Getting new tires I had to get two new tires. One had a nail stuck in it and the other had a bubble. I call Monday to see if they had my tires in stock. They did so the More

by TROPICALKOHALAGUIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Dec 10, 2019 -

Coastal Kia responded

Great! We are thrilled we exceeded your expectations in service. Thank you for the five star service review. We sincerely appreciate you choosing Coastal Kia for your service needs. Please call us if you need anything. We are here to help.

December 10, 2019

Service and repair Had an appointee and car was taken back on time. I was informed of cost up front and work was done promptly along with a free car wash. Waiting room w More

by CSUTHER62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob
Dec 11, 2019 -

Coastal Kia responded

Thank you so much for the five star service review. We are thrilled to hear you were able to enjoy our Customer Lounge Experience. Don’t want to wait next time? If you live local our Service Concierge will pick up your vehicle and deliver it back to you after your service is complete. Please call us if you need anything. We are here to help!

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