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Coastal Kia - Service Center

Wilmington, NC

4.8
3,133 Reviews

3,133 Reviews of Coastal Kia - Service Center

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December 19, 2019

Routine oil change. Sam always knows what my car needs. And recommends what my car will need on my next service date. My service was super quick at this visit. More

by DSGLCG1980
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
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Dec 20, 2019 -

Coastal Kia responded

Thank you for the awesome five service review! Sam is absolutely amazing and we are lucky to have him. His customers love him and are always generous with their complimentary feedback. We love you found your recent service visit to be "super quick". Don't forget if you live in the Wilmington community, we offer a Service Concierge Service that can pick up your vehicle and deliver it back to you after your service in complete. This is all done after the complimentary car wash of course. We pride ourselves on delivering a "truly exceptional experience" to every guest during every visit. Thanks again for the amazing review and gracious comments.

December 19, 2019

Upset over the estimate of repairs Bob was friendly and helpful! Being a senior citizen I’m on a limited budget and was surprised at the cost of what I need done! More

by MSYSOL9550
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob and Howard in serv
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Dec 20, 2019 -

Coastal Kia responded

Thank you for the awesome feedback. It was thoughtful of you to mention Bob and Howard in our service department. We look forward to seeing you again soon. Thank you for choosing Coastal Kia!

December 18, 2019

Great! Good service and people, made sure I was happy and did all the work quickly and professionally. Would highly recommend and the waiting area was comfor More

by ERNESTOFERRERI1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Kramer sales
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Dec 18, 2019 -

Coastal Kia responded

Thank you for the super service review and gracious comments. We are thrilled to hear you were able to enjoy our Customer Lounge Experience. Don't forget if you live local and choose not to wait next time our Service Concierge can pick up your vehicle and deliver it back to you at work or home. Only after the courtesy wash is complete of course.... We strive to deliver a "truly exceptional experience" to every client during every visit. Thank you for choosing Coastal Kia!

December 18, 2019

Amazing customer service From the moment I walked in to Kia, everyone was super polite and helpful. Thank you for all your help and and diagnostics. Easy and comfortable More

by TRACYTRITTEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2019 -

Coastal Kia responded

Fantastic! Thank you for the five star service review and wonderful comments. We are thrilled you found our staff to be "super polite and helpful". We realize there are dozens of local service centers to choose from. Thank you for trusting our factory trained service advisors and technicians with your automotive repair needs. We sincerely appreciate your business. Thank you for choosing Coastal Kia!

December 18, 2019

All of the Service Advisors were friendly We primarily worked with Sam during our visit and he was friendly, professional, and timely. Additionally, we were also assisted by another Service Ad More

by Tm500
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
We worked with Sam
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Dec 19, 2019 -

Coastal Kia responded

Great! Thank you for the five star service review and kudos for Sam Weisman and our Coastal Kia service team. We love you found our staff to be "incredibly helpful and friendly". Your review and kudos are greatly appreciated. Thank you for choosing Coastal Kia!

December 17, 2019

Great Service Sam was easy to work with and made sure we knew everything we needed to. He was thorough with his explanation and offered advice on what to do next. More

by wittkofsky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Report | Print
Dec 17, 2019 -

Coastal Kia responded

Thank you for the five star review and gracious comments. We are thrilled you had a great experience and Sam exceeded your expectations. He is wonderful and his clients truly love him and his customer service skills. We sincerely appreciate you choosing Coastal Kia for your automotive needs. Please call us if you need anything. We are here to help.

December 17, 2019

Great car care Thank you Bob for always being so professional and kind each time I have been in your service area. The attention to detail impresses me each time I More

by ALIEENPENDLETON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob
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Dec 17, 2019 -

Coastal Kia responded

Thank you so much for the five star review, kudos for Bob Tomlin and your continued loyalty. We appreciate the thoughtful comments and wonderful five star review! We realize there are dozens of local service centers to choose from. Thank you for choosing Coastal Kia! We are here if you need anything. Thanks again!

December 17, 2019

EXCELLENT CUSTOMER SERVICE AS ALWAYS Was met in the parking lot by Sam,who remembered my name,hadnt seen him in quite awhile.I was amazed that he remembered me.The service was friendly an More

by MIKE1096277
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
SAM
Report | Print
Dec 18, 2019 -

Coastal Kia responded

We love it! Thank you so much for your continued loyalty over the years. This is your 4th Kia.... wow! We sincerely appreciate the five star service review and gracious comments regarding your experience with Sam. We love you too! Thank you for being such an important part of our Coastal Kia Family! Please call us if you need anything. We are here to help.

December 16, 2019

Customer Service We went for an oil change, Sam in customer service was very good. He is one of the best customer service reps I have dealt with. More

by PMORROW0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Report | Print
Dec 17, 2019 -

Coastal Kia responded

We could not agree more! Sam is wonderful and truly has the best customer service skills in the business. We are lucky to have him. His clients just adore him; he continues to get awesome reviews on a weekly basis. Thank you so much for the wonderful review and amazing feedback. Your gracious comments have been shared with Sam and our entire team. Thank you for choosing Coastal Kia!

December 16, 2019

Very responsive to my needs. Courteous and dedicated staff. I bought my 2016 Kia in 2017. So far I am very pleased with it and the service. Sam was very helpful. I observed his excellent customer service skills More

by BRENDAJORDANDAVIS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Report | Print
Dec 16, 2019 -

Coastal Kia responded

Sam is amazing and it was thoughtful of you to recognize his customer service skills. Thank you for awesome review and feedback.We realize there are dozens of local service centers to choose from. We sincerely appreciate you choosing our service department at Coastal Kia. Don't forget we offer a Concierge Service that can pick up your vehicle and deliver it back to you when your service has been completed. This is available for clients who live locally in the Wilmington community. We look forward to seeing you during your next visit. Please call us if you need anything. We are here to help. Thanks again!

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