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Coastal Kia - Service Center

Wilmington, NC

4.8
3,330 Reviews

3,330 Reviews of Coastal Kia - Service Center

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June 16, 2020

Yes as always great ! Service and fast. They always care . Love the waiting area it's always clean and neat. Can even do computer work. It's very nice. ! More

by joanna
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2020 -

Coastal Kia responded

Thank you for the five star service review for our team at Coastal Kia! We are thrilled to hear you were able to enjoy our customer lounge experience during your recent visit. We strive to make each and every guest comfortable while they wait. It is wonderful to hear we continue to exceed your expectations. Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help. Thanks again!

June 15, 2020

Fast, reasonable, helped me with discounts and gave accurate timeline of when the work would be done. Believe this is the second experience I've had with Howard and both have been pleasant! More

by joquanaltmanleach
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Jun 16, 2020 -

Coastal Kia responded

Fantastic! Thank you for the five star review and wonderful feedback for Howard and our service department staff. We love the comment, "fast, reasonable, helped me with discounts and gave accurate timeline of when the work would be done." We are thrilled to hear Howard and our service team exceeded your expectations. Thanks again for your loyalty and gracious remarks. Thank you for choosing Coastal Kia!

June 15, 2020

I came to Coastal Kia to have my radiator fixed and have a state inspection. Howard has provided excellent customer service and I will be returning to Coastal Kia in the future because of him! More

by adamclem
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Jun 16, 2020 -

Coastal Kia responded

Thank you for the five star service review and kudos for Howard Ramsey. Your amazing review and gracious comments have been shared with Howard and our entire service team. We love the feedback including the comment, "Howard has provided excellent customer service and I will be returning to Coastal Kia in the future because of him!" We sincerely appreciate your wonderful testimonial. Please call us if you need anything. We are here to help.

June 14, 2020

Very nice customer service!! What a nice experience with Very nice customer service!! What a nice experience with great service. They picked up my vehicle and returned it to me ready to go. Highly recomm More

by REAMU
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2020 -

Coastal Kia responded

Fantastic! Thank you so much for the five star service review and amazing feedback. We are thrilled our team exceeded your expectations and you enjoyed our complimentary concierge pick up/delivery service. Thank you for the high recommendations as well. Please call us if you need anything. We are here to help. Thanks again!

June 13, 2020

Always a positive experience It is always a pleasant and positive experience when dealing with the Crew at Coastal Kia. They always seem to look to go that extra mile, and that i More

by MASCOMPRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2020 -

Coastal Kia responded

Wow! Thank you so much for the five star review and gracious comments. We love the feedback including, "it is always a pleasant and positive experience when dealing with the crew at Coastal Kia." Thank you for that! We strive to deliver a truly exceptional experience to every client during every visit. It was thoughtful of you to go online and rate your experience. Thank you for choosing Coastal Kia!

June 12, 2020

first checkup for our car. This was our first visit for our 2020 Kia. Very satisfied with how things went. Friendly personnel and comfortable waiting room with chairs 6 feet More

by FUTRELLJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Jun 15, 2020 -

Coastal Kia responded

Great! Thank you for the five star service review for our Coastal Kia Service Team! It is wonderful to hear you are enjoying your 2020 Kia. We are also thrilled to hear you enjoyed our VIP Customer Lounge Experience. We strive to deliver a truly exceptional safe experience to every guest during every visit. Thank you for choosing Coastal Kia!

June 10, 2020

ANOTHER GREAT VISIT There is little to say. Make the appointment and bring it in. All done with a professional approach and friendliness. We are big fans forever. More

by JKCLAPP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2020 -

Coastal Kia responded

Thank you for the wonderful review for our service team at Coastal Kia! It was thoughtful of you to go online and share your thoughts. We adore all the comments including, "we are big fans forever." Thank you for being such an important part of our Coastal Kia family. Please call us if you need anything. We are here to help.

June 10, 2020

Service that Never Leaves You Guessing Sam Weisman set my appointment by phone. On the day of the appointment, he was waiting for me to pull in. Had his mask on and practiced social distanc More

by WESCOTT1004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2020 -

Coastal Kia responded

Thank you for the five star review and wonderful testimonial. It was thoughtful of you to mention Sam Weisman by name. Your wonderful review and gracious comments have been shared with Sam and our entire service team. We are thrilled to hear he exceeded your expectations and you were pleased with your service experience. Please call us if need anything. We are here to help. Thanks again!

June 09, 2020

Service drop off and pick up was quick, didn't even have to go inside. Everything was handled at the front of the service entrance. More

by THSDK1973
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Jun 09, 2020 -

Coastal Kia responded

Wonderful! Thank you for the five star service review and kudos for our service team. We are thrilled our team was able to exceed your expectations and you didn't even have to enter the building. We love the comment, "service drop off and pick up was quick, didn't even have to go inside." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia. Please call us if you need anything.

June 09, 2020

This was my first experience with the service center at Coastal Kia. Everyone was so nice, helpful, and kind. They maintained social distancing and wore masks. Thank you Coastal Kia! More

by AALUVLIFE1
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Jun 10, 2020 -

Coastal Kia responded

You are very welcome! Thank YOU for the awesome five star service review. Welcome to the Coastal Kia Service Family! We adore the comment, "everyone was so nice, helpful and kind." It was thoughtful of you to mention our safety efforts as well. Thank you for choosing Coastal Kia! Please call us if you need anything. We are always just a click or call away. Thanks again!

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