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Coastal Kia - Service Center

Wilmington, NC

4.8
3,330 Reviews

3,330 Reviews of Coastal Kia - Service Center

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June 26, 2020

Sam was pleasent, very helpful and informative. Service done within time frame specified. There were snacks and beverages available. Setting up appointment online was convenient More

by JAMBRE209
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2020 -

Coastal Kia responded

Thank you for the five star service review and gracious comments. It was thoughtful of you to go online and mention your recent experience with Sam Weisman in our service department. We loveyou found the online appointment process user friendly and convenient Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help.

June 26, 2020

Fabulous Sam W was so nice and polite. He listened to my concerns and took action. I am so pleased with the whole service dept at Coastal Kia. More

by CCLIFTON65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2020 -

Coastal Kia responded

Isn't Sam just wonderful? Thank you for the five star review and for mentioning Sam. We are thrilled to hear Sam exceeded your expectations and your recent service experience went well. Your amazing review and gracious comments have been shared with Sam and our entire service department. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help.

June 26, 2020

Great Service Staff is very professional and helpful with all my vehicle service needs. Sam took care of me this service visit and was great. Bob and John are alway More

by CRISSKEEGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2020 -

Coastal Kia responded

Great! Thank you for the wonderful review and gracious comments. It was thoughtful of you to mention Sam, Bob and John by name. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

June 26, 2020

Sam was very courteous and prompt. Made my visit an absolute pleasure. He was very nice and provided excellent customer service. Thanks Sam for making it a great experience! More

by meggrant08
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2020 -

Coastal Kia responded

You are very welcome! Thank you for the five star service review and kudos for Sam Weisman in our service department. Your amazing review has been shared with Sam and our entire team. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for being such an important part of our Coastal Kia family.

June 26, 2020

great job and fast work the people are great and the place is always clean .since covid-19 hit they go all out to make you feel safe . i could not ask for anything better .gr More

by JTCOLEMAN60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Coastal Kia responded

Simply wonderful! Thank you for recognizing our Covid-19 Safety Culture. Your safety is our top priority. We sincerely appreciate the five star review and wonderful comments. We love the feedback including, "I could not ask for anything better... great job guys." You are appreciated at Coastal Kia. Please call us if you need anything. We are here to help. Thanks again!

June 26, 2020

I was greeted at the service door by Sam - with a welcoming smile. Didn't even have to park my car. He explained the service recall and the estimated time. All employees had masks on and the wai More

by MOVED2SEA
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2020 -

Coastal Kia responded

Thank you Ms. Barbour for the five star service review and amazing testimonial. It was so kind of you to go online, rate your recent visit and share your experience. Sam is awesome and it was thoughtful of you to recognize his customer service etiquette. We are thrilled to hear you were able to enjoy our customer lounge experience too. Thank you for being such an important part of our Coastal Kia Family. Please call us if you need anything. We are here to help!

June 26, 2020

Amazing service as always! Everyone at the front desk was super helpful. The shuttle driver is also the sweetest! Sam and Howard always get things done! More

by KJHERNANDEZ14
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Jun 26, 2020 -

Coastal Kia responded

Fantastic! Thank you for the five star review for our Coastal Kia service team! It was thoughtful of you to go online and rate your experience. Thank you for the kudos for Sam and Howard too. We love the comments including, "amazing service as always...everyone at the front desk was super helpful." We aim to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

June 19, 2020

Great service all around This is a great place to have your car serviced. The staff was great in the service dept. Thank you for all that you do. More

by BIGJOHNB161
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Jun 19, 2020 -

Coastal Kia responded

Thank you for the five star service review and wonderful comments. We love the feedback including the comment, "this is a great place to have your car serviced." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help.

June 18, 2020

Always have the best customer service at Coastal Kia! Love the friendly atmosphere. My Sorento has been one of my favorite cars and runs amazing thanks to the excellent customer service! Thanks! Lynd More

by GOLFERGIRL5214
Recommend Dealer
Yes
Employees Worked With
None, Howard Ramsey
Jun 19, 2020 -

Coastal Kia responded

Thank you Ms. Smith for the five star review and wonderful comments. We love to hear, "always have the best customer service at Coastal Kia!" We are thrilled you hear you love your Kia Sorento and that it has been a great fit for you and your family. Please call us if you need anything. We are here to help.

June 17, 2020

Coastal Kia service center is great. The staff is efficient, professional, and friendly. There are never any surprises. You are given a time your vehicle will be ready and they meet that deadline e More

by ATAP09
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2020 -

Coastal Kia responded

Wonderful! Thank you so much for the five star service review for our Coastal Kia Service Team! It was thoughtful of you to go online and rate your experience. We sincerely appreciate the gracious comments and love hearing you say,"the staff is efficient, professional and friendly." Our goal is to provide a truly exceptional experience to every guest during every visit. Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help. Thanks again!

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