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Coastal Kia - Service Center

Wilmington, NC

4.8
3,232 Reviews

3,232 Reviews of Coastal Kia - Service Center

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August 17, 2024

I requested 3 services be done on my Kia, when I made the appointment, and they did not do all 3. So now I have to go back for another trip. More

by mappette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2024 -

Coastal Kia responded

Ms. Hutchinson, thank you for the helpful information. We are here to help. Our Operations Manager Peggy Roberts just left you a voice mail. We pulled your repair order which has your name as well as Peter's. Please return the call to Mrs. Roberts at 910-798-4706 when time permits. We look forward to your call. Thank you

August 17, 2024

It doesn't ,mattere if Bob Tomlin is a service advisor at Kia or Rolls Royce, the result is the same, total customer satisfaction. More

by PBRIANWILLIAMS622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2024 -

Coastal Kia responded

Wow! Thank you! We are thrilled to hear our Service Consultant Bob Tomlin exceeds your expectations. We appreciate the high marks and gracious compliments.

August 16, 2024

Jack was very friendly and had great customer service. The financial service salesman was also great company and explained very clearly. More

by alexisbswain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Smith
Aug 16, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and compliments for our Product Specialist Jack Smith, We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia! Our team is here if you need anything. Thanks again!

August 14, 2024

My service advisor was professional and the end price was very reasnable. I was all around satisfied. More

by RB98D2UWB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Coastal Kia responded

Great news! Thank you! We appreciate the five star service review and gracious compliments. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need us.

August 14, 2024

Gary Nelson is always friendly, reliable, and professional. He keeps me informed of the progress being made with my servicing, which is usually completed in a very timely manner! More

by KLBLOODWORTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Aug 15, 2024 -

Coastal Kia responded

We love this! Thank you! It was thoughtful of you to go online and rate your recent service experience with our Service Consultant Gary Nelson. Thank you for the high marks. We are here if you need us.

August 13, 2024

Service Consultant was awesome! She kept me in the loop on progress being made to the service of my vehicle. More

by jeffscales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Swinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Guder "GQ" Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2024 -

Coastal Kia responded

Thank you for the amazing service review. We appreciate the high marks and compliments for our team. It was thoughtful of you to go online and rate your recent service experience. Thanks again!

August 13, 2024

I have gone in 3 times for a cylinder 4 engine misfire. The first time they did nothing and my the second time they only ordered a part. When I asked about options to get my car fixed sooner than later the More

by ghalljr2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Nelson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marquita Best
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Coastal Kia responded

Mr. Hall, we are here to help. We apologize there was not an active misfire code stored during your visits on June 18th and July 15th. Fortunately we were able to help with a rental car when you returned on August 6th and our team was able to complete the repairs that day. We appreciate your patience. Our Service Director John Wigger reached out via email and has not heard back. Please call Mr. Wigger at 910-798-4716 with any additional concerns. We look forward to your call. Thanks again!

August 12, 2024

Always very friendly, very efficient, and very helpful. Best dealership I have ever dealt with! More

by danny t12475
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Coastal Kia responded

Wonderful news! Thank you for the five star review! We love the feedback including, “best dealership I have ever dealt with.” We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia!

Aug 12, 2024 -

danny t12475 responded

You truly offer the best experience I have ever had, absolutely no worry or dread when coming to my appointments with your dealership. My Stinger will always only be serviced at Coastal Kia!

August 11, 2024

Brought my car in to be serviced everyone was very helpful and friendly especially Bob Tomlin who helped me with serving my car,also the nice courtesy shuttle driver David More

by MILDREDPENDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review and compliments for our Service Consultant Bob Tomlin. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

August 10, 2024

Job well done incredibly fast. Kind a courteous staff, excellent customer service and great care for the customers. Good coffee too. I would ask you stop using styrofoam cups and i More

by lumossa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Coastal Kia responded

Thank you for the high marks and helpful feedback. We love the comments including,”job well done incredibly fast.” Please do not hesitate to reach out if you need us. Thanks again!

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