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Coastal Kia - Service Center

Wilmington, NC

4.8
3,227 Reviews

3,227 Reviews of Coastal Kia - Service Center

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November 17, 2024

All was handled professionally. My visit was pleasant, as always. Bob and other associates were very helpful. More

by ARUS.ARAMYAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Coastal Kia responded

Great news! Thank you! We appreciate the five star review and compliments for our Service Consultant Bob Tomlin. We love the feedback including, "all was handled professionally,.. my visit was pleasant, as always." We strive to deliver a truly exceptional experience to every client during every visit. Thanks again!

November 17, 2024

I live in Jacksonville and typically take my car to Stevenson Kia of Jacksonville for service. However, their consistently rude behavior has driven me to seek alternatives. After numerous visits withou More

by Ashley McDaniels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard
Nov 18, 2024 -

Coastal Kia responded

Thank you for making the trip from Jacksonville and for giving us an opportunity to earn your trust. We are thrilled to hear our team exceeded your expectations. Your commitment to drive the extra distance to do business with us is greatly appreciated. Thank you for choosing Coastal Kia for your automotive service needs. We appreciate the high marks and gracious testimonial.

November 15, 2024

Great service very efficient and informative about my service needs I will continue to use Coastal Kia More

by garyr3154
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Coastal Kia responded

Thank you for your loyalty and high marks. It was kind of you to go online and rate your recent service experience. We appreciate you choosing Coastal Kia for your automotive service needs.

November 14, 2024

Great service! Technicians are all friendly and helpful. Service took about 2 hours for oil change, filter change and complimentary car wash. More

by DARINA.AYNAEVA
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Coastal Kia responded

Thank you for the five star service review and gracious comments. We love the feedback including, "great service, technicians are all friendly and helpful." We appreciate your business. Please do not hesitate to reach out if you need us.

November 14, 2024

Have purchased 2 vehicles from Pat Koballa and appreciate the customer service Sam provided. He's been there for several years and it shows . Promote him ! More

by RubenandLisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Coastal Kia responded

We truly appreciate your loyalty and compliments for our Service Consultant Sam Weisman. Sam is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts in your gracious review. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive needs. We are here if you need us.

November 14, 2024

I never had an issue with any of the work that was done by the technicians. My service writer Sam is very knowledgeable and keeps me informed of the work being done. The waiting area is clean and comfortab More

by kondracki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Coastal Kia responded

Thank you for the gracious testimonial. We appreciate the high marks and compliments for our service consultant Sam Weisman. Sam is a true ambassador for our customer service culture. Your review is truly appreciated. We are here if you need us.

November 14, 2024

Fast and accurate. Service waiting area was great with free food and drink, and internet available. More

by colin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Coastal Kia responded

We truly appreciate the five star review. We are thrilled to hear you were able to take advantage of our customer lounge experience. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing coastal Kia for your automotive service needs. We are here if you need us.

November 14, 2024

Very nice and professional. He kept me well informed. A+ service. Highly recommend. Great job! More

by Justin@coastwalkrealestate.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Coastal Kia responded

Thank you so much! We sincerely appreciate the five star review and heartfelt feedback. We love the comments including, "very nice and professional, he kept me well informed. A+ service." It was thoughtful of you to give our Concierge Jay Turner such high marks too. Thank you for the high recommendations.

November 14, 2024

On time and completed service in the estimated time. The carwash was well done and looked good More

by MIKE1624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Coastal Kia responded

Great news! Thank you! We appreciate the five star review and high marks for our Service Consultant Bob Tomlin. We love the feedback including, "on time and completed service in the estimated time... the carwash was well done." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

November 13, 2024

Helpful and friendly let's you know service needed and cost before doing service on vehicle More

by JUDYWILLIFORD9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Coastal Kia responded

Wonderful news! Thank you! We appreciate the high marks for our Service Consultant Sam Weisman. It was thoughtful of you to go online and rate your recent service experience. Thank you for choosing Coastal Kia!