Coastal Kia - Service Center

I had an overall great experience from fast/easy checkin to diagnosis and cost communication and to checkout. Both the initial appointment and the returning a couple of days later when the parts arrived wer to diagnosis and cost communication and to checkout. Both the initial appointment and the returning a couple of days later when the parts arrived were fast easy and a pleasure to deal with all members of the services staff. More

From friendly Howard at drop off of my 2017 Kia Niro to detail-oriented Sam at checkin and checkout, my experience was worry free. Routine maintenance was performed without a hitch. Of course I’ll be back. detail-oriented Sam at checkin and checkout, my experience was worry free. Routine maintenance was performed without a hitch. Of course I’ll be back. More

Overall great experience! I was greeted on time, and the work was completed in a timely manner while I waited ..Which was a very nice area with great set up for working on my I was greeted on time, and the work was completed in a timely manner while I waited ..Which was a very nice area with great set up for working on my laptop. There was bottled water and snacks too. The work was completed a few minutes before the estimated time . Y car was washed and I was ready to go. More

Bob Tomlin was my service guy this past Thursday. I have known him over 14 years. I went from one Kia Rio (14 years), to my second one that I bought last October because of a car accident. To be h I have known him over 14 years. I went from one Kia Rio (14 years), to my second one that I bought last October because of a car accident. To be honest, if I didn't have the accident, I would still be driving the first Kia. I never had transmission or engine problems, just the normal wear and tear with over 150,000 miles. Bob has never lied to me about work needed and many times after a tire rotation and oil change, I was told that every thing was fine, nothing else needed. I drove a Saturn for years and every time I took it in for anything, there was always, always a huge expensive repair. It is a blessing to be able to call Bob Tomlin, tell him my concerns, if I have any, bring my car in to the dealership and know I will not be cheated just because I am a woman, but will always be treated with dignity and respect. All women who want reliability and honesty when it comes to buying or maintain their car, go to Coastal Kia, they are trustworthy. More

Service personnel were very professional and shuttle service was great! Dealership mark ups on cars seemed excessive. service was great! Dealership mark ups on cars seemed excessive. More

was treated with courtesy and respect by Sam. The car was repaired on time and no charge. Sam is the best. The car was repaired on time and no charge. Sam is the best. More

Excellent Service. was kept informed of progress during the servicing process. offered to give me a ride home. was kept informed of progress during the servicing process. offered to give me a ride home. More

Very professional and kind personnel. Everything was explained very clearly and everyone was very helpful. Thank you! Everything was explained very clearly and everyone was very helpful. Thank you! More

Since 2020, Coastal KIA has provided my family and I outstanding service, and we thank you. Although I fear leaving someone out from this last weekend's service, I'll give it a shot anyway. I called M outstanding service, and we thank you. Although I fear leaving someone out from this last weekend's service, I'll give it a shot anyway. I called Mr. Tomlin late last week from the road, seeking any early appointment Saturday (3/8) and he gladly fit me in, stating he wouldn't be working Saturday, but I'd be in good hands none-the-less. Upon entering, Mr. Nelson & Mr. Weisman greeted me by name, although both were involved with other customers at the time (oh, and although they weren't there Saturday, both Mr. Wigger & Mr. Kirschner always makes a point to greet me). Mr. Gorkey stepped in and asked if he could be of service, and he patiently listened to my concerns, assuring me he'd take care of everything AND throw in a free car wash! Ed was the shuttle driver that day and he graciously gave me a lift home...and again back to the dealership later in the day when I called. I appreciate his kindness and help, as do I David (who has given me rides in the past). Ms. Best was the one who called me later in the day to inform me my car was ready, and upon arrival, Mr. Gorkey checked me out. The result? No charge!...AND a free car wash! I could, should say more, but alas...I've got to get back to work myself! All that to say, "Thank you!" for your professionalism, your customer service, your clean & friendly facility, and fresh coffee! You've got my business! Blessings to the Coastal KIA family in 2025. RS, Kurt Lang More

Thank you for the phenomenal customer service you guys have provided! I’m thankful to have a great dealer / customer relationship with you all. have provided! I’m thankful to have a great dealer / customer relationship with you all. More