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Coastal Kia - Service Center

Wilmington, NC

4.8
3,381 Reviews

3,381 Reviews of Coastal Kia - Service Center

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April 09, 2025

Everyone was friendly on greeting. My service advisor, Gary was attentive and helpful in explaining some additional services. More

by mkeggleston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2025 -

Coastal Kia responded

We sincerely appreciate the five star service review. It was thoughtful of you to mention Gary Nelson by name. Thank you for the gracious feedback. We love hearing how our team took good care of you and you had a pleasant service experience. Thank you for choosing Coastal Kia!

April 08, 2025

Very timely and friendly service. Good shuttle to get me back home while work was done on our Niro. More

by jmeehl0
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2025 -

Coastal Kia responded

Thank you for the five star review and gracious compliments. We love the feedback including, "very timely and friendly service." We strive to deliver a truly exceptional experience to every client during every visit. We are thrilled to hear you were able to take advantage of our complimentary shuttle service. Thank you for trusting Coastal Kia with your automotive service needs. We are just a call away if you need anything. Thanks again!

April 08, 2025

Always a lovely experience. I would hightly recommend this Kia dealership to friends and family. More

by lrdnc31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aubrey Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2025 -

Coastal Kia responded

Outstanding! We truly appreciate the five star review and high marks for so many of our individual staff members. Thank you for the high recommendations and thoughtful comments. Please do not hesitate to reach out if you need us. Thanks again!

April 07, 2025

Excellent service from all the employees! Our vehicle was picked up promptly and returned within hours. More

by DIANE19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not deal with a specific person
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Apr 07, 2025 -

Coastal Kia responded

Great news! Thank you for the five star review and for trusting Coastal Kia with your automotive service needs. We love the feedback including, "excellent service from all employees!" We strive to deliver a truly exceptional experience to every customer during visit. Please do not hesitate to reach out if you need anything. Thanks again!

April 05, 2025

Everyone at the dealership was friendly and efficient and the service visit went off without a hitch More

by kbobmare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2025 -

Coastal Kia responded

Thank you! It was thoughtful of you to rate your recent experience. We appreciate the high marks for Mike Mascavage and Bob Tomlin. Thank you for choosing Coastal Kia!

April 05, 2025

Sam always goes avove and beyond for me and is the reason I continue to bring my Kia back to the dealership. More

by Jmreshetar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 06, 2025 -

Coastal Kia responded

Thank you for the high marks! Our service consultant Sam Weisman is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts . Thank you for choosing Coastal Kia!

April 05, 2025

Everyone super nice and very helpful. The experience was easy and follow up great. Makes the trip worthwhile. More

by terribbatson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 06, 2025 -

Coastal Kia responded

Thank you! We appreciate the five star review and gracious feedback. Thank you for choosing Coastal Kia!

April 03, 2025

The people were polite and friendly. They made me at ease when dropping off my vehicle and when picking g it up and paying for the services. Howard and Markita were amazing. More

by LISAMCCRELESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard
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Apr 03, 2025 -

Coastal Kia responded

Thank you! We appreciate the high marks and compliments for our service team members. We strive to deliver a truly exceptional experience to every client during every visit. Thanks again!

April 02, 2025

Pleased with service and was ready when promised. Called when it was ready as well! More

by SUZIEMCCULLOUGH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2025 -

Coastal Kia responded

Fantastic! Thank you! We appreciate the five star service review and gracious compliments. It was thoughtful of you to give our Service Consultant Bob Tomlin a five star rating as well. We love the feedback including, "pleased with service and was ready when promised." Thank you for trusting Coastal Kia with your automotive service needs.

April 02, 2025

Very easy to work with and handled all my needs Effectively and efficiently. Thank you More

by HuffmanB87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2025 -

Coastal Kia responded

Thank you for the five star review and gracious comments. We love the feedback including. "very easy to work with and handled all my needs effectively and efficiently." Thank you for choosing Coastal Kia!

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