Coastal Kia - Service Center

It was easy to make my appointment. They work performed was completed as requested in the time promised. Howard Ramsey was my service adviser as was extremely efficient, friendly and informative. It was was completed as requested in the time promised. Howard Ramsey was my service adviser as was extremely efficient, friendly and informative. It was a pleasure working with him again as in the past. I will continue to bring my 2016 Sorento to Coastal Kia for future service. The new facility is modern, clean, and appealing. They also adhered to current Covid protocols. More

Always professional and friendly staff. Most customer oriented dealership that I have ever done business with. Service reps go out of their way to be helpful, and the waiting area is clean, safe and well oriented dealership that I have ever done business with. Service reps go out of their way to be helpful, and the waiting area is clean, safe and well provided. More

I was experiencing some problems with car stalling when driving, on a Friday. The great staff at coastal kia did amazing job fixing the problem that day. Thank you so much. driving, on a Friday. The great staff at coastal kia did amazing job fixing the problem that day. Thank you so much. More

Coastal KIA Service Department is always on time with what they’ve promised. The service team is always very friendly and helpful. I LOVE my KIA Soul!! what they’ve promised. The service team is always very friendly and helpful. I LOVE my KIA Soul!! More

Quick service. Easy in and out process at the new building. The appointment was easy to schedule with online booking. Sam was very friendly and very helpful as always! building. The appointment was easy to schedule with online booking. Sam was very friendly and very helpful as always! More

Excellent service, however I would have appreciated if the recall part would have been in stock. Now I have to spend another morning at KIA getting it done. Perhaps they could plan a little better and hav the recall part would have been in stock. Now I have to spend another morning at KIA getting it done. Perhaps they could plan a little better and have a few of the necessary parts in stock. More

Excellent service, both Bob and Sam are terrific. The one issue that we experienced was that part took over two months to get to your facility for the work to be completed. one issue that we experienced was that part took over two months to get to your facility for the work to be completed. More

They do a good job fixing the car. We had to keep They do a good job fixing the car. We had to keep calling to find out if our car was ready but no one answered the phone. We waited most of the day They do a good job fixing the car. We had to keep calling to find out if our car was ready but no one answered the phone. We waited most of the day and finally we just decided to go and pick it up. Which was at the end of the day and they were getting ready to close. Someone needs to brush up on customer service skills. More

I was greeted immediately & they fully explained what the appointment entails. They walked me to the waiting room and pointed out bathrooms/ vending machines etc. When my car was fished they walked me out to appointment entails. They walked me to the waiting room and pointed out bathrooms/ vending machines etc. When my car was fished they walked me out to it & even gave my a free car wash. Great customer service & great car service! More

The service at Coastal kia is always great. Howard took good care of me. I recommend getting your Car service at Coastal kia In the wilmington location good care of me. I recommend getting your Car service at Coastal kia In the wilmington location More