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Coastal Kia - Service Center

Wilmington, NC

4.8
3,381 Reviews

3,381 Reviews of Coastal Kia - Service Center

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April 14, 2021

Great Service, there were snacks and drinks in the waiting area which was nice! My car was ready on time and looks great! Thank you! More

by SOPHSALT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
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Apr 14, 2021 -

Coastal Kia responded

Great! Thank you for the five star review and high marks for Howard Ramsey in our service department. We are thrilled to hear you had a pleasant and comfortable waiting experience and were able to enjoy our VIP Lounge Experience and Courtesy Wash Program. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

April 14, 2021

Excellent service as usual. Howard is a true professional. Location is convenient for me. Would recommend to friends. No more to say - really do not care for the 25 word minimum requirement. More

by ANNDUMAS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
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Apr 15, 2021 -

Coastal Kia responded

Fantastic! Thank you for the five star review, gracious comments and compliments for Howard Ramsey in our service department. He really is a "true professional" and it was kind of you to recognize his efforts. We sincerely appreciate the high recommendations too. Please call us if you need anything. We are here to help. Thanks again!

April 14, 2021

I experienced very thorough service. Friendly service technicians. Nice new waiting area. Will return again for future service visits. I really liked the new dealership! More

by shawn230
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2021 -

Coastal Kia responded

Thank you Shawn for the wonderful review and amazing service testimonial. We love the feedback including, "I experienced very thorough service... friendly service technicians... nice new waiting area." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

April 14, 2021

I love Coastal Kia of Wilmington. I am always very pleased with your great customer service. Always polite, helpful, and friendly. Thank you so much. More

by SWINNE61
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2021 -

Coastal Kia responded

We LOVE you too! We sincerely appreciate the five star review and gracious comments. We love your feedback including, "always polite, helpful, and friendly." Thank you for the compliments and high marks for Bob Tomlin and Sam Weisman. We appreciate your business and loyalty. Thank you!

April 13, 2021

Great service. Sam was great to work. Good communication. Always available. Not sure what else to say so I will just keep typing until 25. More

by grothenb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2021 -

Coastal Kia responded

Thank you for the five star review and gracious comments. We are thrilled our service team exceeded your expectations during your recent visit. It was kind of you to rate Sam Weisman with such high marks. We appreciate you! Please call us if you need anything. We are here to help. Thanks again!

April 12, 2021

Have been going to this dealership for five plus years with nothing but great service. Hope it will continue in their new home. Best service department I have dealt with in my many years as a car owner. P More

by robdro23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
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Apr 13, 2021 -

Coastal Kia responded

Thank you for the wonderful review and gracious comments. We sincerely appreciate your loyalty of 5 plus years. We love your feedback including, "best service department I have dealt with in my many years as a car owner." We are thrilled to provide a culture and experience that can not be matched. It was extremely thoughtful of you to rate Howard Ramsey, Bob Tomlin, Sam Weisman and John Wigger with such high marks. Please call us if you need anything. We are here to help. Thanks again!

April 12, 2021

Professional, courteous and knowledgeable staff. Always friendly! Sam was so polite with greeting me and explaining what was being done at my visit. Great staff all around! More

by BPIGFORD02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 12, 2021 -

Coastal Kia responded

Thank you so much for the five star service review! It was thoughtful of you to mention Sam Weisman by name. We strive to deliver a truly exceptional experience to every client during every visit. We sincerely appreciate the high marks and amazing compliments. Please call us if you need anything. We are here to help. Thanks again!

April 12, 2021

I had Sam on my case. He was absolutely wonderful! Between his professionalism and kind voice when keeping me updated. I'm grateful I had him in charge of my case. More

by CHRISTINEHINES7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 12, 2021 -

Coastal Kia responded

Isn't Sam Weisman in service just wonderful? Thank you for the five star review and compliments for Sam and our team. We sincerely appreciate the five star review and gracious comments. We are thrilled our team exceeded your expectations. Thank you for choosing Coastal Kia for your automotive service needs. Please call us if you need anything. We are here to help. Thanks again!

April 07, 2021

Prompt efficient all around pleasant experience in a very clean friendly environment. My first experience and it could not have been better. Will be back More

by WVERMIES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
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Apr 08, 2021 -

Coastal Kia responded

Thank you for the five star review and complimentary feedback! It was thoughtful of you to share your recent service experience online. We love the narrative including, "my first experience and it could not have been better." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

April 06, 2021

It was easy to make my appointment. They work performed was completed as requested in the time promised. Howard Ramsey was my service adviser as was extremely efficient, friendly and informative. It was More

by CJCB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Report | Print
Apr 06, 2021 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review. It was thoughtful of you to share such a wonderful testimonial. We want to thank you for mentioning Howard's name too. Thank you for trusting your 2016 Kia Sorento with our team. We strive to deliver a truly exceptional experience to every client during every visit. Please call us if you need anything. We are here to help. Thanks again.

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