Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Coastal Kia - Service Center

Wilmington, NC

4.8
3,381 Reviews

3,381 Reviews of Coastal Kia - Service Center

Sort by
April 22, 2021

Pleasant experience waiting for the vehicle to be serviced. Waiting area, inviting and comfortable. Glad to be offered a free car wash also. Happy with the service at Coastal Kia! More

by suzzq4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2021 -

Coastal Kia responded

Fantastic! Thank you for the five star service review and gracious comments. We are thrilled to hear you were comfortable during your wait and were able to take advantage of our free car wash program. We love you feedback including, "happy with the service at Coastal Kia!" Please call us if you need anything. We are here to help. Thanks again!

April 21, 2021

While waiting area is clean, the chairs are extremely uncomfortable. The old furniture was much better even in the little coffee area. Other than that it offers what a person would need. More

by smithdianne51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2021 -

Coastal Kia responded

Thank you for the wonderful feedback. It was thoughtful of you to rate Sam Weisman in our service department with such high marks. We pride ourselves on delivering a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

April 20, 2021

Great buying experience. Loved Brandon! He was honest. I got a really good car (well it’s not great cause it’s not a convertible Cadillac XLR) at a great price and a terrific deal on my trade in! More

by dee.massey68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2021 -

Coastal Kia responded

Thank you for the five star review and compliments for Brandon! Congratulations on your recent purchase. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thanks again!

April 20, 2021

Always a pleasure! I do wish salesmen wouldnt approach so often in the waiting room. 3 of them did. Service team is always fantastic and friendly though!! More

by SARAHASHLEYBISHOP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Report | Print
April 19, 2021

Sam is awesome always professional and prompt and compassionate treats everyone extremely well. Good to see he is still there after the year or 2 since I'd last been there More

by PAROBEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 20, 2021 -

Coastal Kia responded

Thank you! It was thoughtful of you to go online and share your recent service experience. We sincerely appreciate the kind words for Sam Weisman in service. It was awesome of you to mention him by name. He is amazing and an important part of our team. Please call us if you need anything. We are here to help. Thanks again!

April 18, 2021

The dealership was great!! Kept me informed every step of the way. The service was very good and fast. They even showed me the problem instead of just saying what was wrong. Great job!! More

by JEFREEMAN72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Report | Print
Apr 19, 2021 -

Coastal Kia responded

Thank you so much for the review and gracious comments! We are thrilled to hear our service team exceeded your expectations and "kept you informed every step of the way." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing and trusting Coastal Kia with your automotive service needs. Please call us if you need anything. We are here to help. Thanks again!

April 17, 2021

Great dealership and great service (most of the time). I went in for routine service. While I was there I asked them to check my front passenger bumper; someone hit it in a parking lot. They did check it an More

by ZAWSNANA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2021 -

Coastal Kia responded

Thank you for the feedback. Please call Bob Tomlin at 910-408-0100 for further assistance and to make a plan to remove the rubber marks on your bumper. We are here to help. We look forward to your call. Thanks again!

April 16, 2021

Honest, quick, always kept informed. Price is reasonable. I feel like I am in good hands. Sam is always the best. I love my Optima. More

by msbug1958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2021 -

Coastal Kia responded

Fantastic! Thank you for the five star service review and compliments for Sam Weisman. We love the feedback including, "honest, quick, always kept informed." We appreciate your trust and loyalty. We are thrilled you love your Kia Optima. Thank you for the pat on the back. We sincerely appreciate it. Please call us if you need anything. We are here to help. Thanks again!

April 16, 2021

Knowledgeable about available vehicles and attentive to our specific vehicle needs for our family and busines. Thank you for being honest and working on a good price. More

by Sebastian_A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Girolami
Report | Print
Apr 16, 2021 -

Coastal Kia responded

You are very welcome! Thank you for the five star review and high marks for Jason Girolami and Uber Hennandez. We strive to deliver a truly exceptional experience to every client during every visit. We love your feedback including, "thank you for being honest and working a good price." Welcome to the Coastal Kia family!

April 15, 2021

The service was splendid. The waiting area was comfortable with snacks and water available. The manager for my car always checks in to provide updates. A great big 10 for him. I did send this in a More

by slckrantz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Report | Print
Apr 16, 2021 -

Coastal Kia responded

Thank you so much for the five star service review. It was thoughtful of you to go online and share your experience. It was kind of you to rate your Service Advisor Howard Ramsey with such high marks. We sincerely appreciate it. Thank you for choosing Coastal Kia!

1
...
196
197
198
...
339