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Coastal Kia - Service Center

Wilmington, NC

4.8
3,381 Reviews

3,381 Reviews of Coastal Kia - Service Center

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April 29, 2021

They have always been there for us and they have always done a great job on the service this is the 5th car that we have bought from them and we will not change now More

by john.irwin5053
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morgan Dale
Apr 30, 2021 -

Coastal Kia responded

5th car from Coastal Kia... WOW! Thank you for your continued loyalty, trust and for this amazing review. It was thoughtful of you to recognize Sam Weisman and Morgan Dale too. Thank you for being such an important part of our Coastal Kia family. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Enjoy!

April 29, 2021

Coastal Kia and the staff were fantastic. They were quick to explain exactly what they intended to do and they updated me throughout the process. Overall I was very happy and will surely go back. More

by RXPOULIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Coastal Kia responded

Thank you for the five star review and gracious comments. We love your feedback including, "they were quick to explain exactly what they intended to do and they updated me throughout the process." It was thoughtful of you to give Sam Weisman such high marks too. Thank you for choosing Coastal Kia!

April 29, 2021

I was very impressed with the excellent customer service I received from the service department. These guys were all so friendly and professional. I would definitely recommend them to everyone I know. More

by KENYONANGELA6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

Coastal Kia responded

Thank you for the wonderful service review. We are thrilled to hear our service team exceeded your expectations. Thank you for the high recommendations too. We love the feedback including, "these guys were all so friendly and professional." It was thoughtful of you to rate Bob Tomlin so highly too. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

April 27, 2021

Thank you for everything. Jason and Tyler were amazing, I will tell everyone to come to Coastal Kia, they are all great people, thank you More

by JUDITH.STROUSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone
Apr 28, 2021 -

Coastal Kia responded

You are very welcome! Our pleasure.... Thank you for the wonderful review, gracious comments and high marks for our team members. We strive to deliver a truly exceptional experience to every client during every visit. Thanks again from Jason, Tyler and our entire team. You are appreciated!

April 27, 2021

The service was fantastic, however the only issue I have is w/ the overall Kia policy. I reside in NJ and early in 2021 I received a recall notice from Kia regarding an engine issue. When I brought it in, t More

by Buke55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Apr 28, 2021 -

Coastal Kia responded

Thank you for your feedback. We hate to hear the Kia dealer in NJ did not check and replace the fuel sensor when you first mentioned it to them. We are here to help. Thank you for rating Howard so highly. We appreciate you taking the time to go online and share your testimonial. Please let us know if we can ever help again here in Wilmington, NC. Please call us if you need anything. Thanks again!

April 27, 2021

Great service as always. The staff are knowledgeable, professional and keep you informed during service. Services performed were right the first time and completed in the time expected. More

by rssparrish
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2021 -

Coastal Kia responded

Thank you for the amazing comments including, "the staff are knowledgeable, professional and keep you informed." We are thrilled our service team exceeded your expectations during your recent visit. Thank you for choosing Coastal Kia!

April 27, 2021

You can trust these folks in Sales and Service to give good information and to follow up with you on any questions you might have. This is a good place to do business. More

by RLPROVENCHER
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2021 -

Coastal Kia responded

We love that we have earned your trust! Thank you for the gracious review and warm praises. It was thoughtful of you to go online and rate your recent service experience. Thank you for the high marks for Sam too. You are appreciated!

April 26, 2021

Jason and Uber were fantastic to work with, made the car buying experience pretty painless and were decently flexible on the price I wanted. Glad to work with them! More

by DANIELMDILEONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Dodd
Apr 26, 2021 -

Coastal Kia responded

Great to hear! Thank you for the five star review and compliments for Jason and Uber. Congratulations on your recent purchase. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thanks again and welcome to the Coastal Kia family!

April 24, 2021

They were very friendly and did exactly what they said they would. The environment was pleasant and clean. I didn't have to wait to have someone come to check me in and the work was done in a timely way More

by TINAIVINS.FSN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Apr 26, 2021 -

Coastal Kia responded

Wonderful! We are thrilled to hear your recent service experience went well. Thank you for the amazing review and high marks for Howard Ramsey and Sam Weisman in our service department. We love the feedback including, "they were very friendly ... the environment was pleasant and clean." We pride ourselves on delivering a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

April 24, 2021

I have been dealing with Coastal KIA for five years and have never been disappointed. Most recently I dealt with Sam Wiesman in the service department. Sam was helpful and upbeat keeping me informed of the More

by DREAMSOFPURPLEVW
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Coastal Kia responded

Thank you for your loyalty over the past five years! We sincerely appreciate the five star review and compliments for Sam Weisman in our service department. We love the feedback including, "everyone is courteous and pleasant to work with." We pride ourselves on delivering a truly exceptional experience to every client during every visit. Thank you for being such an important part of our Coastal Kia family. You are appreciated!

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