Coastal Kia - Service Center

It was good costume service and he really was kind to me thank you very much. I appreciate your time. I will come back again thank you very much. I appreciate your time. I will come back again More

Professional, friendly,efficient and great environment. I was kept informed every step and was not kept waiting. They do a fantastic job. I would recommend them to everyone. I was kept informed every step and was not kept waiting. They do a fantastic job. I would recommend them to everyone. More

Bob was extremely professional and took care of our warranty issue. Allow a little extra time for completion. Overall very happy and recommend their services warranty issue. Allow a little extra time for completion. Overall very happy and recommend their services More

I had a problem with my keys. Problem was quickly reviewed and solved. Excellent Service!!! Wait time was less than 15 minutes. He also changed the batteries and checked to if they worked. reviewed and solved. Excellent Service!!! Wait time was less than 15 minutes. He also changed the batteries and checked to if they worked. More

Was not forewarned of tire rotation cost, which should have been the job of the service advisor. I am considering taking future service events elsewhere. have been the job of the service advisor. I am considering taking future service events elsewhere. More

Great service. Howard was very consultative, making certain my concerns were addressed but not overselling me. New to the area and relieved to find a service team I feel that I can trust. Thank you. certain my concerns were addressed but not overselling me. New to the area and relieved to find a service team I feel that I can trust. Thank you. More

We had a great experience during our car purchase! The salesman and finance dept were very informative and helpful. We left feeling well informed and like we had made the perfect purchase for our family! salesman and finance dept were very informative and helpful. We left feeling well informed and like we had made the perfect purchase for our family! More

The service was on the house. Had coffee, water and snacks for the wait. The staff was very friendly also the prices for an oil change and tire rotation is very reasonable snacks for the wait. The staff was very friendly also the prices for an oil change and tire rotation is very reasonable More

Great job Coastal Kia, from the purchase of the pre owned vehicle and the outstanding service provided for the vehicle even though it is not a Kia. There was an issue that popped up with the extended warrant vehicle and the outstanding service provided for the vehicle even though it is not a Kia. There was an issue that popped up with the extended warranty we purchased ,as the repair was not covered, but Mr. Koballa and his service team took care of it. Thanks so much. More

I was greeted by John Wigger, Service Manager at Kia on Market Street in Wilmington. Drove up to the front Service Center entrance, he comes with clip board ready to log me in on arrival. Feels like comin Market Street in Wilmington. Drove up to the front Service Center entrance, he comes with clip board ready to log me in on arrival. Feels like coming to a hotel and getting valet driving service at the door. Someone else comes to take my car into the shop while Mr. Wigger escorts me the front desk and begins to listen to all my expectations for service today. He also makes some suggestions based on the number of miles on my car and time from my last visit. We agree on what items will be worked on today and an estimate of time/cost. Mr. Wigger then shows me the waiting area, Wii Fi service, restrooms, snack area and says he'll be back to give me an update. I get some news on the progress being made, finding out I had a nail in one of my tires and some other fixes to which I agreed. I really was happy to know they were doing a thorough job, including my annual inspection for tag renewal. Overall, the final outcome of my visit left me feeling like my car had been renewed, safer, and cleaner (got free wash). I drove away highly satisfied. I also receive updates on my Kia Carfax which tracks my maintenance and current resale value should I decide to sell and get a new vehicle. Of course, they do such a good job, I just decided keep my current Kia just a while longer. More