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Coastal Kia - Service Center

Wilmington, NC

4.8
3,381 Reviews

3,381 Reviews of Coastal Kia - Service Center

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May 21, 2021

Everyone in your service department was friendly and helpful. Howard is the best. He always takes care of us. he is always friendly, professional, and gets us in and out as quick as possible. He is the More

by FRANKFRANCOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
May 21, 2021 -

Coastal Kia responded

Thank you! We appreciate the high marks and amazing compliments for Howard and Sam in our service department. We love the feedback including, "everyone in your service department were friendly and helpful." We appreciate you trusting your service needs with our staff. Thank you for choosing Coastal Kia!

May 20, 2021

The sale person was very polite and he let me know exactly what was being done and when it would be ready for me they were supposed to wash my car but I don’t know something may happen because it was More

by PSLUNS4654
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2021 -

Coastal Kia responded

Thank you for the five star review and amazing testimonial. Please come in for a complimentary car wash anytime, we apologize that your wash was not completed. We strive to deliver a truly exceptional experience to every client during every visit. Please call us if you need anything. We are here to help. Thanks again!

May 20, 2021

Howard is a real asset to Coastal Kia. He is personable, friendly, and explains clearly and honestly any car issues. I really have had a wonderful experience with this dealership from my sales experience More

by ldhirish13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin Swinson, John Wallace, Howard Ramsey
May 20, 2021 -

Coastal Kia responded

You said it best! Howard is amazing and we are lucky to have him. Thank you for the five star review and gracious comments. We are thrilled to hear we are able to exceed your expectations both in service and sales. Thank you for choosing Coastal Kia. You are appreciated.

May 20, 2021

Everyone was very professional and helpful. Waiting area was very clean and comfortable. Car was done earlier than expected. Drove in from little river sc due to availability of appointment. More

by nora.jenders
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
May 20, 2021 -

Coastal Kia responded

Wonderful! Thank you for the five star review and compliments for our facility and our staff. We sincerely appreciate you making the drive from Little River, SC. It was thoughtful of you to go online and give Howard Ramsey and Bob Tomlin such high marks. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

May 20, 2021 -

nora.jenders responded

Thanks all !

May 20, 2021 -

Coastal Kia responded

You are very welcome! :)

May 20, 2021

The customer service and service is always great, friendly and courteous staff. The new location is very clean and inviting. Waiting area is comfortable and accommodating. More

by JOEWINBORNE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2021 -

Coastal Kia responded

Fantastic! Thank you for the five star review and great feedback. We are happy to hear you found our new facility “clean and inviting.” Thank you for choosing Coastal Kia!

May 19, 2021

Staff was friendly and provided great customer service. I was informed about services my car was in need of and the quality of services was great. More

by arguedasnicole
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
May 20, 2021 -

Coastal Kia responded

Thank you! You are appreciated! We love the five star review and gracious comments. It is wonderful to hear our service department exceeded your expectations. We love the feedback including, " staff was friendly and provided great customer service." Thank you for being an important part of our Coastal Kia family!

May 19, 2021

Love the new building. Sam Weisman was waiting for me in the drive up garage. Provided me a ride back home while my sorento was being serviced. He also called to let me know the items my car needed and how More

by DSGLCG1980
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2021 -

Coastal Kia responded

We love the new building too! Thank you so much for the compliments and amazing five star review. It was thoughtful of you to mention Sam Weisman by name. We strive to deliver a truly exceptional experience to every client during every visit. Thanks again. You are appreciated!

May 17, 2021

Handles everything immediately and has #1 customer service! I made the right choice when I brought a Kia Soul. I had a bad tire and the car is only 3 weeks old and they got me in immediately More

by MAUREENLUCIER1510
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Coastal Kia responded

Great news! Thank you for the five star service review. It was thoughtful of you to rate Sam Weisman in service with such high marks. We love to hear you are enjoying your Kia Soul. Please call us if you need anything. We are here to help. Thanks again!

May 16, 2021

Bob made experience, good when it could have been the opposite. He is a conscious of the needs of customer and makes an effort to meet the need. More

by FEMSJOURNEY
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Mathias
May 16, 2021 -

Coastal Kia responded

Thank you! Bob always does an amazing job. It was kind of you to mention him by name. We sincerely appreciate the five star review and gracious comments. Thank you for choosing Coastal Kia!

May 16, 2021

The customer service was good and they were very informative with the work I needed done on my car. I wasn’t expecting to pay the amount I did. But the work needed To be done. More

by mbryant6581
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Coastal Kia responded

Thank you for the great feedback and compliments for our staff. We are thrilled we exceeded your expectations in customer service and you found us to be "very informative with the work you needed." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help. Thanks again!

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