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Coastal Kia - Service Center

Wilmington, NC

4.8
3,381 Reviews

3,381 Reviews of Coastal Kia - Service Center

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May 31, 2021

Great service and very pleasant employees. I would buy another Kia due to their great service. My only complaint was that service took an hour longer than expected.. More

by TAYLOR412823
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Coastal Kia responded

Thank you for the five star review and great feedback! We apologize for your long wait in service. Unfortunately we are suffering like many small businesses who need more help/workers due to the present work force situation. We sincerely appreciate your patience and are solving the issue now. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

May 29, 2021

Excellent service, Howard in the service department is the best They work hard to get you in and out also their waiting area and facility always nice and clean More

by MOOREBJTOY
Customer Service
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Jun 01, 2021 -

Coastal Kia responded

Nice! Thank you for the five star service review and for recognizing Howard Ramsey and his efforts. It was thoughtful of you to compliment our facility and waiting area. We are proud of our new facility and love sharing it with our Coastal Kia family. Thanks again! Please call us if you need anything. We are here to help.

May 29, 2021

Service department is friendly and efficient. They keep you informed and up to date. Howard is the best. Very customer service orientated and goes over and above More

by FRANKFRANCOS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Jun 01, 2021 -

Coastal Kia responded

Wonderful! We sincerely appreciate the five star service review and compliments for Howard and Sam. We strive to deliver a truly exceptional experience to every client during every visit. You are an important part of our Coastal Kia family and we appreciate you! Thanks again!

May 27, 2021

Service at Coastal Kia never ceases to amaze me. All are professional, courteous and knowledgeable. I brought my vehicle in for routine maintenance and I explained to the service advisor Bob Tomlin that if More

by ronne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
May 28, 2021 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and wonderful testimonial. It was thoughtful of you to mention Bob Tomlin and Howard Ramsey by name. It is wonderful to hear they exceeded your expectations during your service visit. Thank you for choosing Coastal Kia!

May 25, 2021

Very professional courteous and informative, I really like the waiting room with coffee and snacks which makes waiting more comfortable. Staff wonderful would recommend highly More

by JLBS52LU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
May 26, 2021 -

Coastal Kia responded

Thank you for the five star DealerRater review and gracious compliments. We are thrilled to hear your wait was comfortable and enjoyable. We appreciate the high marks for Howard Ramsey in our service department too. Thank you for choosing Coastal Kia!

May 25, 2021

I always bring my car here for routine maintenance. The staff are always friendly and upfront about the costs. Bob is the best. The work is superior. I wouldn't go anywhere else. More

by aprilpatterson09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

Coastal Kia responded

Thank you for the five star review and high marks for Bob Tomlin and our service department. We sincerely appreciate your compliments and unwavering loyalty. We strive to deliver a truly exceptional experience to every client during every visit. We love the feedback including, "the work is superior... I wouldn't go anywhere else." You are appreciated. Please call us if you need anything. We are here to help. Thanks again!

May 25, 2021

Jason, Kelvin, and Uber were exceptional to work with. They met me at the price I needed to get the car I wanted. They searched the database to get the K5 I wanted delivered to me so I didn't have to trav More

by CALLIEMSMITH17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin Swinson, Jason Dodd
May 26, 2021 -

Coastal Kia responded

Thank you Callie for the five star review and compliments for Jason, Kelvin and Uber. Congratulations on the purchase of your Kia K5! We look forward to seeing you during your complimentary service at 5000 miles. Welcome to the Coastal Kia family. Enjoy!

May 24, 2021

Sam was so nice with answering the questions I had about my car. He help me get a better understanding of what my car needs More

by TINKY6711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Coastal Kia responded

Thank you for the five star service review and gracious comments. It was thoughtful of you to mention Sam Weisman by name. We sincerely appreciate your business and are here if you need us. Thank you for trusting your service needs with our Coastal Kia team.

May 21, 2021

Outstanding service! Will be bringing my car here for service now. Very quickly diagnosed a major problem with my Kia Forte. Thanks so much Bob More

by KIRSCHNERTHOMAS91
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2021 -

Coastal Kia responded

Thank you for the five star review and compliments for Bob Tomlin in our service department. We love the feedback including, "outstanding service!" We strive to deliver a truly exceptional experience to every client during every visit. Please call us if you need anything. We are here to help.

May 21, 2021

Bob made this whole process simple and I appreciate that. Will definitely be back when servicing my car for now on. Excellent service and have not had anymore issues. More

by EMILYRE712
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2021 -

Coastal Kia responded

Bob Tomlin in service is amazing and it was thoughtful of you to recognize his efforts. Thank you for the five star review. We are here if you need us. We strive to deliver a truly exceptional experience to every client during every visit. Please call us if you need anything. We are here to help. Thanks again!

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