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Coastal Kia - Service Center

Wilmington, NC

4.8
3,381 Reviews

3,381 Reviews of Coastal Kia - Service Center

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June 04, 2021

I can't say enough kind words about the service I receive from Kia Coastal and especially Howard Ramsey. When I moved from Texas I dreaded leaving the relationship I had with the Kia dealership there, but H More

by darlenebilderback
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Jun 04, 2021 -

Coastal Kia responded

Thank you so much for the five star review and amazing testimonial. We are thrilled to hear Howard Ramsey has earned your trust and exceeded your expectations. You said it best, "no one likes surprises at check out time." We strive to deliver a service experience which is pleasant, trustworthy and efficient. Thanks again for the amazing review. Please call us if you need anything. We are here to help. Thanks again!

June 04, 2021

Great experience! Sam was very helpful and kind. Really Great experience! Sam was very helpful and kind. Really appreciate his professionalism.. We were away from home and had an accident. This experi More

by lwilliamson0
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Coastal Kia responded

Thank you for the five star service review and compliments for Sam Weisman! You said it best, "Sam was helpful and kind...really appreciate his professionalism." Sam is amazing and we are lucky to have him. We hate you had an accident while on vacation. It is great to hear it finished up a "little better" due to your recent service visit. Please call us if you need anything. We are here to help. We hope you get to travel to the area again soon. Thanks again!

June 04, 2021

Recently had my car in for recall service. Great customer service. Very quick recall resolution. Work completely explained. Very happy with continued experience at Cosdtal Kia. More

by rssparrish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Coastal Kia responded

Fantastic! Thank you for the five star service review and compliments for our service staff. We sincerely appreciate the high marks for Sam Weisman too Please call us if you need anything. We are here to help. Thanks again!

June 04, 2021

Came in for oil change. Was meet at the door, taken to setting place and snack and drinks. I was in and out in an hour. More

by JULIAKEEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Jun 04, 2021 -

Coastal Kia responded

Wonderful! Thank you so much for the five star service review and high marks for Howard, Bob, Sam and John. We love hearing our team exceeded your expectations and got you in and out quickly. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

June 04, 2021

Sam & Howard we’re able to get me back in the road safely in less than a week from ordering my car part. I am so glad to be on the road again. Love my Kia Optima sxT..150k 🍀 More

by DUFFWEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Jun 04, 2021 -

Coastal Kia responded

Great news! We appreciate the five star review and compliments for Sam and Howard. It is wonderful to hear you love your Kia Optima... all 150,000 miles of it. :) Thank you for trusting our team with your service needs. Please call us if you need anything. We are here if you need us. Enjoy!

June 02, 2021

Bob Tomlin was a pleasure to deal with! He was Very knowledgeable and kind. I would recommend this service center to everyone looking for a very nice, professional and efficient place to bring your car More

by MBARNUM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Coastal Kia responded

We sincerely appreciate the five star service review and compliments for Bob Tomlin in our service department. We love the feedback including, "I would recommend this service center to everyone looking for a very nice, professional and efficient place to bring your car!" We pride ourselves on delivering a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

June 02, 2021

I really like this Kia Dealership. Sam Weisman is always very nice and very helpful. I go to him each time when I need service. More

by LJNJ67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Coastal Kia responded

Thank you for the five star review and amazing feedback. It was thoughtful of you to mention Sam Weisman by name. He is awesome and receives such wonderful review comments frequently. We pride ourselves on delivering a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

June 01, 2021

Clean; responsive; waiting area had good amenities and provided outdoor seating in the shade as well. Was kept up to date on timing and when service would be completed. More

by MORRTIGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Coastal Kia responded

Thank you for great review and gracious comments. We sincerely appreciate the service review and high marks for Sam Weisman and John Wigger. We are thrilled to hear you were comfortable during your wait and our team kept you posted on the progress of your vehicle. Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help. Thanks again!

May 31, 2021

Absolutely the best Kia service department I have ever used. I'm on my third Kia product. Easy to make service appointment on-line. Howard always greets me the minute I drive into the service area, rev More

by NIKI28BG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Jun 01, 2021 -

Coastal Kia responded

Third Kia product.... wow! Thank you so much for the five star service review and kudos for Howard Ramsey in our service department. We are thrilled to hear you were comfortable during your wait. We are very proud of our new facility and are excited you enjoyed it during your stay. Thank you for choosing Coastal Kia!

May 31, 2021

I was greeted very quickly and friendly. My car was finished before I expected. The shuttle driver was awesome!(Kelly) Great experience. I don’t remember the names in the service dept but everyone was More

by KARMA7209
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept.. don’t remember name
Jun 01, 2021 -

Coastal Kia responded

Wonderful! Thank you for the five star review and gracious comments. We love the feedback including, "... my car was finished before I expected." We appreciate you mentioning our courtesy van drive Kelly by name. He is an amazing addition to our team and we are lucky to have him. Thank you for choosing Coastal Kia!

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