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Coastal Kia - Service Center

Wilmington, NC

4.8
3,381 Reviews

3,381 Reviews of Coastal Kia - Service Center

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June 13, 2021

Clean, bright and comfortable waiting area, with WI-FI access and not too much background noise. Took almost an hour longer than expected, but was satisfactory overall. More

by womanoid9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
Jun 14, 2021 -

Coastal Kia responded

Thank you for your patience. We sincerely appreciate the review and helpful feedback. We are thrilled you were comfortable during your wait. It was thoughtful of you to go online and share your experience. Thanks again!

June 13, 2021

Pleased with the professional service and customer satisfaction. Coastal Kia owner a fair and upright business dealer. I will continue to sue Coastal for any further car purchases. More

by PAT28607
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

Coastal Kia responded

Wonderful! Thank you for awesome review and gracious comments. We are thrilled you had a great service experience. We sincerely appreciate your business. Please call us if you need anything. Thanks again!

June 12, 2021

I have had the privilege of having Howard as my service writer for my last 2 visits, one on a recall and one on a service light on. Very professional and friendly, just a joy to work with. If he is an exam More

by THHALLONE
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Jun 14, 2021 -

Coastal Kia responded

Isn't Howard just wonderful? Thank you so much for the five star service review and gracious comments. It was thoughtful of you to mention Howard Ramsey by name. Howard is amazing and you are spot on; we are lucky to have him. He is always professional, helpful and knowledgeable; a true asset to our team. Thank you for recognizing his efforts. Please call us if you need anything. We are here to help. Thanks again!

June 12, 2021

Very good service. Much appreciated! Thanks. We will consider using you for additional services. I thought everyone that was there during my service recall appointment was professional and well mannered More

by LARRYJ.WHYTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Jun 14, 2021 -

Coastal Kia responded

Thank you! We appreciate the five star service review and high marks for our service team. We love the feedback including, "I thought everyone that was there during my service recall appointment was professional and well mannered." Thank you for choosing Coastal Kia!

June 10, 2021

The new building is very nice, somewhat easier to get around. Sam W is always very helpful and friendly. I looked at some cars in the front More

by KMCBLUESKY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Coastal Kia responded

Thank you! We are really enjoying our new facility. It was gracious of you to compliment our new building. Thank you for mentioning Sam Weisman by name. He is a true ambassador for Coastal Kia and we are lucky to have him. Please call us if you need anything. We are here to help. Thanks again!

June 10, 2021

Employees were attentive, thoughtful, explained every step of the maintenance process. Made thoughtful suggestions of recommended items that needed attention. Sparkling facility and restrooms. Always k More

by LITTLERIVERFARMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Coastal Kia responded

Thank you for the five star service review and gracious comments. We love the feedback including, "employees were attentive, thoughtful, explained every step of the maintenance process." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for giving Bob Tomlin and Sam Weisman high marks too. You are appreciated. Thanks again!

June 10, 2021

As always my service is great. Sam takes care of me. in for regular routine maintennce. Also got a free car wash at the end. More

by Alicia D. Jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Coastal Kia responded

Fantastic! Thank you for the five star service review and compliments for Sam Weisman. He is amazing and it was thoughtful of you to mention him by name. Thank you for choosing Coastal Kia. We appreciate your loyalty! Thanks again!

June 08, 2021

Been here several times and each time received the best service possible. I have been very pleased an Sam was a great help. Each visit was friendly an staff are great More

by DAVID.ZARIFIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

Coastal Kia responded

Thank you! Sam is amazing in service and it was thoughtful of you to mention him by name. We are thrilled to hear we were able to exceed your expectations and earn your trust. You are appreciated. Thank you for the wonderful review and gracious comments. Please call us if you need anything. We are here to help. Thanks again!

June 08, 2021

Always polite and courteous. Work always done in a timely matter as promised. This is our 3rd Kia and have had exceptionally good service from all. Would certainly buy again. More

by wilmingtonguns
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

Coastal Kia responded

3rd Kia.... WOW! Thank you for the five star service review, your continued loyalty and compliments for John Wigger and our service staff. We love the feedback including, "always polite and courteous... work is always done in a timely matter as promised." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

June 06, 2021

Wonderful Experience! Customer service was absolutely impeccable! Coastal Kia goes above and beyond to make sure you are comfortable and taken care of ! Best experience in Wilmington ! More

by SAMMY.BUCK009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2021 -

Coastal Kia responded

Fantastic! Thank you for the five star service review and high marks for Sam Weisman. Your gracious comments are appreciated. Please call Sam or any of our team members if you need anything. We are here to help. Thanks again!

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