Coastal Kia - Service Center

2 1/2 hours for minor repair. Lady said she looked foe me 3 times. I was sitting right by the cooler full ofwater. I will overlook this 1 time. It next service is that long, I wil Lady said she looked foe me 3 times. I was sitting right by the cooler full ofwater. I will overlook this 1 time. It next service is that long, I will not return even for warrenty work. Not a happy camper More

Didn't call the phone number I gave them so my car sat a dealer longer than necessary. I called 3 times before someone could tell me car was teady dealer longer than necessary. I called 3 times before someone could tell me car was teady More

Great Customer service, clean dealership, clean restrooms, and exceptional sales, service, receptionist, and finance people. restrooms, and exceptional sales, service, receptionist, and finance people. More

They are extremely courteous and explain everything before providing your service. My car is always done on time. before providing your service. My car is always done on time. More

Smooth sailing from start to finish. I made the service appointment online and followed up with a phone call. Coastal sent reminders. Service included the 45,000-mile maintenance, NC sta I made the service appointment online and followed up with a phone call. Coastal sent reminders. Service included the 45,000-mile maintenance, NC state inspection and the mounting, balancing and alignment of four new tires. I bought my tires online from Tire Rack and had them shipped directly to the dealership--very convenient. I checked-in with Bob Tomlin, left the car and had the shuttle drop me off (thank you, David). Even though the car was ready by end of day, when Marquita Best called, I told her I would pick up the car the next day. Next day, my wife and I were surprised to find Howard Ramsey back behind the service podium. It was good to see him back. Howard's one reason we come to Coastal for service. He expertly handled our checkout, and the explanation of the service performed. I must note one small issue: The shop overinflated the new tires to 41 psi cold rather than the 34 recommended by Kia for the Sorento. I lowered the air pressure because the ride was too hard. More

Long wait times on service but most of the staff was kind and accommodating. Nice to have the snacks and charging stations to charge your phone. Too many ppl booked for services at the same time. Shuttle wi and accommodating. Nice to have the snacks and charging stations to charge your phone. Too many ppl booked for services at the same time. Shuttle will take you out but only one trip to one place of your choice in the area. More

Always a great experience with coastal Kia! I always leave feeling like everything was taken care of as best as it can be. They always make sure to explain everything and answer any questions y I always leave feeling like everything was taken care of as best as it can be. They always make sure to explain everything and answer any questions you may. More

Great customer service, greeted with a polite smile. They were able to get me in early. They were able to get me in early. More

Coastal Kia is a great dealership. Service for the two Kia's I have owned is excellent. Making an appointment is easy, I am greeted promptly, and work is completed on time. No bad e Service for the two Kia's I have owned is excellent. Making an appointment is easy, I am greeted promptly, and work is completed on time. No bad experiences here. Everyone is courteous, knowledgeable, and professional. All work to be done and performed is explained fully. Sam Weisman is my usual service rep but have also met with a couple of others - all are top notch. If my Kia needs service, Coastal Kia is the place. More

The service is awesome! I was reminded of appointment, greeted by friendly staff. Car service was excellent. Nice area to wait in while car was serviced. Even provided water I was reminded of appointment, greeted by friendly staff. Car service was excellent. Nice area to wait in while car was serviced. Even provided water and snacks while waiting. Services provided was explained by Sam. I feel very confident knowing this team will take the best care of our car. More