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Coastal Kia - Service Center

Wilmington, NC

4.8
3,382 Reviews

3,382 Reviews of Coastal Kia - Service Center

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November 14, 2024

Fast and accurate. Service waiting area was great with free food and drink, and internet available. More

by colin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2024 -

Coastal Kia responded

We truly appreciate the five star review. We are thrilled to hear you were able to take advantage of our customer lounge experience. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing coastal Kia for your automotive service needs. We are here if you need us.

November 14, 2024

Very nice and professional. He kept me well informed. A+ service. Highly recommend. Great job! More

by Justin@coastwalkrealestate.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2024 -

Coastal Kia responded

Thank you so much! We sincerely appreciate the five star review and heartfelt feedback. We love the comments including, "very nice and professional, he kept me well informed. A+ service." It was thoughtful of you to give our Concierge Jay Turner such high marks too. Thank you for the high recommendations.

November 14, 2024

On time and completed service in the estimated time. The carwash was well done and looked good More

by MIKE1624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2024 -

Coastal Kia responded

Great news! Thank you! We appreciate the five star review and high marks for our Service Consultant Bob Tomlin. We love the feedback including, "on time and completed service in the estimated time... the carwash was well done." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

November 13, 2024

Helpful and friendly let's you know service needed and cost before doing service on vehicle More

by JUDYWILLIFORD9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2024 -

Coastal Kia responded

Wonderful news! Thank you! We appreciate the high marks for our Service Consultant Sam Weisman. It was thoughtful of you to go online and rate your recent service experience. Thank you for choosing Coastal Kia!

November 11, 2024

Service was easy and quick and very efficient. I appreciate the concern for my time. More

by laurahbuys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Coastal Kia responded

We truly appreciate the five star service review and high marks for our Service Consultant Bob Tomlin. We love the feedback including, "service was easy and quick and very efficient." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

November 11, 2024

Service was fine. .but for what they did I thought it to a little to long to complete the service More

by TJKBARB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Coastal Kia responded

Thank you for the review. We appreciate your patience during your recent service experience. Please reach out to our Service Director, John Wigger, at 910-408-0100 to discuss your concerns. We are here to help and look forward to your call. Thank you

November 10, 2024

I always get great service at Coastal Kia. The service department is on top of their game. More

by Rollinstim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Coastal Kia responded

Thank you for the gracious comments and high marks! We appreciate your service review and loyalty to our facility. It was thoughtful of you to give our Service Consultants Bob Tomlin and Gary Nelson such high marks. We love the feedback including, "I always get great service at Coastal Kia." We are here if you need anything. Thanks again!

November 10, 2024

Very quick to get an appointment and it was performed in a very timely manner. More

by Vicki_Faulkner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Coastal Kia responded

Great news Vicki! Thank you for the five star service review. It was thoughtful of you to go online and rate your recent experience. We strive to deliver a truly exceptional experience to every client during every visit. Thanks again!

November 10, 2024

The service department was very professional and friendly and take very good care of my car and cleaned it after they were done More

by carl.v.csrr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Ness
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Coastal Kia responded

Wonderful news! Thank you! We appreciate the five star service review and compliments for our team. We are thrilled to hear you were able to take advantage of our complimentary courtesy wash process. Thank you for going online and sharing your recent service experience. We are here if you need us.

November 09, 2024

I dealt with Sam after I was passing off to him. The young man across from him was who checked me in and was not friendly and was pretty rude. I would give Sam a thumbs up. More

by AMYMARTINEZ_13
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Coastal Kia responded

Thank you for your review and helpful feedback. We appreciate you speaking with our Service Director, John Wigger, regarding your recent visit. Your comments have been addressed. Please do not hesitate to reach out if you need us. Thank you for choosing Coastal Kia!

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