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Coastal Kia - Service Center

Wilmington, NC

4.8
3,381 Reviews

3,381 Reviews of Coastal Kia - Service Center

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June 25, 2021

Arrived for my appointment on time and was met very cordially by Sam. All paperwork was completed and I was on my way in a reasonable time. More

by LARILYNSWANSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2021 -

Coastal Kia responded

Thank you for the five star service review. We are happy to hear Sam and our service team exceeded your expectations. Thank you for choosing Coastal Kia!

June 25, 2021

Easy and efficient. Quick and communicative. I'll be back More

by LANDRY.JONES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Jun 25, 2021 -

Coastal Kia responded

Thank you for the five star review! We love the feedback including, "easy and efficient, quick and communicative." We pride ourselves on delivering a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

June 25, 2021

This dealership never disappoints with their quality of service and their commitment to quality. More

by MICHAELDAMRON74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2021 -

Coastal Kia responded

Thank you for the five star review and thoughtful feedback. We love your comments including, "this dealership never disappoints with their quality of service and their commitment to quality." It was kind of you to go online and we appreciate you. Please call us if we can help in anyway.

June 24, 2021

Jason Dodd did an excellent job! Stopped by for a service visit and ended up leaving with a new car which I love! More

by tamaralhergert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dodd
Jun 25, 2021 -

Coastal Kia responded

How about that? Great news. Thank you for the wonderful review. Your compliments for Jason Dodd are greatly appreciated. Congratulations on your recent purchase. Welcome to the Coastal Kia family!

June 23, 2021

Very courteous and professional. Very attentive to my needs and strived to ensure I was satisfied with service department performance More

by Burgawbyrdman
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Jun 24, 2021 -

Coastal Kia responded

Great news! Thank you for the five star review and gracious comments. We love the feedback including, "very courteous and professional... very attentive to my needs and strived to ensure I was satisfied." Please call us if you need anything. We are here to help. Thanks again!

June 23, 2021

We have been a customer for some years. My last two visits have not been good. The first, ordered wrong parts cost me two hours drive and another three-week wait for the part. the second visit spent ov More

by buddog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Coastal Kia responded

Thank you Greg for the feedback. We are here to help. Please accept our offer of a complimentary oil change and service wash during your next visit. We appreciate your patience and feedback. Call our Service Director John Wigger at 910-408-0100 to discuss your recent experience. We look forward to your call. Thanks again.

June 22, 2021

Brought my Sorrento for state inspection was completed very quickly with a free car wash. As usual outstanding professional and friendly service staff. Howard, Bob and Sam all provide great customer ca More

by ronne
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Jun 23, 2021 -

Coastal Kia responded

Thank you for recognizing Howard, Bob and Sam in our service department. Thank you for the high recommendations too. You are appreciated. Please call us if you need anything. We are here to help.

June 21, 2021

Thank you, Helped with a recall issue, did an inspection and a car wash and sent me on my way, with everything okay! Great experience! More

by Alyks
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Coastal Kia responded

We sincerely appreciate the five star service review. We love your feedback including, "great experience!" We pride ourselves on delivering a truly exceptional experience to every client during every visit. It was thoughtful of you to go online and rate your recent experience. We appreciate you! Thanks again!

June 21, 2021

Went to dealership since I kept having low tire pressure in left rear. Three times since servicing. Sam Weisman helped me and said they would check it out - would take about an hour or so. I did not hav More

by OUIMER1948
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Jun 21, 2021 -

Coastal Kia responded

We appreciate you too! Thank you so much for the five star service review and compliments for Sam Weisman. We are thrilled to hear Sam got to the root of the problem and gave you peace of mind. Please call us if you need anything. We are here to help. Thanks again!

June 20, 2021

The service was good except that my car broke down before I made it home with it. But you had it towed and fixed quickly More

by FAITHFUL.078
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Coastal Kia responded

We apologize for your inconvenience. Thank you for the feedback and thank you for your patience as well. Please call us if you need anything. We are here to help.

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