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Coastal Kia - Service Center

Wilmington, NC

4.8
3,381 Reviews

3,381 Reviews of Coastal Kia - Service Center

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July 08, 2021

Great experience! Efficient and professional. Great service provided that allowed for timely pickup and delivery of my vehicle. Would recommend to both family and friends. More

by Jcorreira
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
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Jul 08, 2021 -

Coastal Kia responded

Thank you for the five star review wonderful feedback! We love the comments including, "great experience...efficient and professional." We strive to deliver a truly exceptional experience to every client during every visit. Please call us if you need anything. We are here to help. Thanks again!

July 01, 2021

The Service Department is great! They always take care and treat customers professionally. Anyone who owns a Kia should take their vehicle to Coastal Kia! I've been taking my Sedona there since I bought More

by goheels54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Report | Print
Jul 01, 2021 -

Coastal Kia responded

Thank you for the high recommendations and wonderful testimonial. Your loyalty over the past nine years means the world to us. We appreciate the heartfelt testimonial. Thank you for being such an important part of our Coastal Kia family!

July 01, 2021

The staff was friendly and I was in and out. More

by jbuda323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2021 -

Coastal Kia responded

Great news! Thank you for the five star review and gracious comments. We are thrilled to hear our service team exceeded your expectations during your recent visit. Thank you for recognizing Bob Tomlin's efforts too. You are appreciated. Thanks again!

June 29, 2021

Process was very easy. I dropped my car off the night before and had them leave the key under the mat to pick back up after work. More

by MARIAWOODCOCK12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 29, 2021 -

Coastal Kia responded

Great news! Thank you for the wonderful five star service review. We love the feedback including, "process was very easy". We are thrilled to hear you were able to enjoy our "night drop" process and you found it to be convenient. Please call us if you need anything. We are here to help. Thanks again!

June 29, 2021

Thanks will come back again the service was very good More

by TBKING
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Report | Print
Jun 29, 2021 -

Coastal Kia responded

Wonderful news! Thank you for the five star review and compliments for our service staff. It was thoughtful of you to rate your Service Advisor Howard with such high marks too. We pride ourselves on delivering a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

June 26, 2021

Really helped out in a timely manner thanks very much. More

by h2oguy61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Report | Print
Jun 28, 2021 -

Coastal Kia responded

Thank you for the five star review and high marks for Howard, Bob and Sam. We are thrilled to hear our service team exceeded your expectations during your recent visit. Thank you for choosing Coastal Kia!

June 26, 2021

I am able to go get my car serviced and not have to consistently worry about what is wrong with my car every time that I visit. The people are very friendly and accommodating to your needs. More

by NINFANTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Nicholas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Report | Print
Jun 28, 2021 -

Coastal Kia responded

Thank you so much for rating so many of our team members with such high marks. We sincerely appreciate the five star service review and gracious comments regarding your recent service visit. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

June 25, 2021

Very fast service and friendly employees. Was in and out in no time. Offered a ride but didnt need it because my car was ready in 15 minutes. More

by Mamatbanks79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Report | Print
Jun 25, 2021 -

Coastal Kia responded

Wow! Thank you for the great review. We are thrilled we were able to exceed your expectations. We love the feedback including, "very fast service and friendly employees." Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help. Thanks again!

June 25, 2021

The wrong windshield wiper blades were installed!!! Don't understand how this could happen???? Had to buy a wiper at auto store so I could drive in the rain. To make matters worse, the wiper installed at KI More

by quincy1858
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Na
Report | Print
Jun 25, 2021 -

Coastal Kia responded

Thank you for the feedback, we are here to help. Please call our Service Director John Wigger at 910-408-0100 to discuss your visit. Our team has discussed your review; we need to gather some more information from you regarding your concerns so we can address them. Mr. Wigger looks forward to your call. Thank you

June 25, 2021

Jeff Turcios and the KIA team found my rattle!!! THANK YOU! Tires, Brakes, Oil, Inspection. Full service! LOVE MY KIA! THANK YOU xoxoxoxo More

by JULIECONGLETON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Turcios
Report | Print
Jun 25, 2021 -

Coastal Kia responded

Great news! Thank you for the five star service review. We are thrilled our team was able to address that annoying rattle. It was thoughtful of you to mention Jeff Turcios by name. We love you too! We appreciate you trusting or service team with your automotive repair needs. Thanks again!

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