Coastal Kia - Service Center

As usual the service was great. Communication with Sam is exceptional - I was told of the cost and was updated about the statis of my service. Communication with Sam is exceptional - I was told of the cost and was updated about the statis of my service. More

Sam is always so helpful and accommodating to anything i need. everyone should strive to be like Sam. need. everyone should strive to be like Sam. More

In the past, I have always given this dealership raving reviews. After the service I received this week, I will not purchase another KIA. To make a long story short, we had a light come on on our dash that reviews. After the service I received this week, I will not purchase another KIA. To make a long story short, we had a light come on on our dash that showed an emission problem. I had an 11:45 am appointment, and it took 4 hours to do the diagnostic. They said I just needed a new gas cap. Another dealer sells it for $15.60, but I was told my plan had a $100 deductible and there would be a $3 fee for using a credit card. I had paid for being a distinction care member, and I feel this was a rip-off on the cost of $100 for the gas cap. My bill totaled $257.37 for the diagnostic and gas cap. And why do you make appointments if a person is supposed to sit for 4 hours for you all to do a check on an engine light. I also felt my intelligence was insulted when one of the employees said, "You must not understand how retail works." I also felt I should have been informed of the $100 charge on the gas cap before a new one was placed on. In addition, I was charged for disposing supplies. I would have gotten rid of the old gas cap myself. The diagnostic charge was $179.95. Auto Zone does diagnostic tests for free. I guess I'll go there from now on. More

I had a very good service experience . All of the staff members I had contact with were courteous and friendly. I had an appointment and the service representative was ready to check me in All of the staff members I had contact with were courteous and friendly. I had an appointment and the service representative was ready to check me in when I arrived. When they did the multi-point inspection they made me aware of an alignment problem, which I authorized them to fix. The servicing and alignment on my car was completed within the time I was given at check in.. I also used the shuttle service and was very pleased with the prompt pickup and return back to the dealership. More

Clean, convenient dealership, friendly competent staff, clean comfortable waiting area, prompt service, reasonable prices as well. clean comfortable waiting area, prompt service, reasonable prices as well. More

The experience was excellent, Sam was great in explaining everything that was recommended for my vehicle. everything that was recommended for my vehicle. More

I always get my car serviced at Coastal Kia. I schedule when service advisor Sam is working. He’s very professional and the communication during the service is top notch. The waiting area is com I schedule when service advisor Sam is working. He’s very professional and the communication during the service is top notch. The waiting area is comfortable with snacks, water and clean restrooms. More

Always great service! ! Recommend anyone to buy a vehicle from here and come back for their cars service. ! Recommend anyone to buy a vehicle from here and come back for their cars service. More

Bob Tomlin is very helpful and professional. I feel comfortable working with him and the team working on my car. I feel comfortable working with him and the team working on my car. More

Coastal Kia has never failed at providing quality service in a timely manner. I appreciate their diligence in keeping my car on the road! in a timely manner. I appreciate their diligence in keeping my car on the road! More