Coastal Kia - Service Center

Coastal Kia always meets or exceeds expectations. Sam in service is great! Always thorough and professional. Sam in service is great! Always thorough and professional. More

Great customer service from Darren! Was in a couple of times for a couple of different things but I always left with my car clean and updated on what was going on! Was in a couple of times for a couple of different things but I always left with my car clean and updated on what was going on! More

I have had great experiences here! Marquita, Gary and Darren have been great to work with. I will say that Tony the service guy is phenomenal! He just fixed one of my issues and is ver Marquita, Gary and Darren have been great to work with. I will say that Tony the service guy is phenomenal! He just fixed one of my issues and is very customer oriented and super friendly. More

On our recent service trip, the team DID NOT reset our service mileage indicator. Not certain what's happening, but reset must be pretty simple and on a list of to do... service mileage indicator. Not certain what's happening, but reset must be pretty simple and on a list of to do... More

The staff is friendly and efficient, with nice amenity snacks and device chargers for convenience while you wait. snacks and device chargers for convenience while you wait. More

I had an excellent experience with coastal Kia over Labor Day weekend. Their team provided outstanding roadside assistance and resolved my car issue swiftly. Their dedication and professionalism were t Labor Day weekend. Their team provided outstanding roadside assistance and resolved my car issue swiftly. Their dedication and professionalism were top-notch. Highly recommend! More

I brought my 2013 KIA Soul in for service on August 19th for an oil change, and to have my ignition upgraded against theft, and a fuse replaced (fire hazard recall). The service was completed in a very t for an oil change, and to have my ignition upgraded against theft, and a fuse replaced (fire hazard recall). The service was completed in a very timely fashion, but more importantly, although Sam and I discussed one item that I might want to take care of at my next service interval, he didn't try to sell me anything I didn't actually need. I live in Barefoot Landing, 70 miles south of Coastal KIA, but was willing to make the drive to Wilmington, because the last time I took my vehicle to Myrtle Beach KIA, they told me my battery was only registering 150 CC amps out of 600 and that it needed to be replaced. Even had a coupon for 10% off a $244 battery . . . I declined the offer, but understandably left more than a little concerned. On the way home, I stopped and had the battery tested. It came up 560 CC out of 600. When I got home I called the service department, spoke with my advisor, and told him about the second opinion I had done on my battery. He had no explanation, but said he would let his manager know there might be a issue with the battery tester. (I couldn't help but wonder how many perfectly good batteries were being replaced on a daily basis for no reason.) About a week later, I received a letter from the "Service Manager" thanking me for my visit, and strongly recommending (in red ink no less) I replace my battery. About once a month I receive a similar letter from them regarding the "urgent" state of my battery . . . During my first visit to Coastal KIA, Sam was able to earn my trust, which is imparative when working with a service advisor. I will continue to make the drive to Coastal KIA to work with Sam. He gave me an honest evaluation of my vehicle, got me in and out in a timely fashion . . . and DIDN'T try to sell me a battery I don't need. Thanks again Sam . . . More

we were treated with courtesy , honesty, compassion &. respect. The effort made to resolve our situation was beyond expexctations & made us feel confident. respect. The effort made to resolve our situation was beyond expexctations & made us feel confident. More

Top notch service center. Super friendly and very knowledgeable! Very welcoming staff. Nice lobby to wait. Super friendly and very knowledgeable! Very welcoming staff. Nice lobby to wait. More

As usual the service was great. Communication with Sam is exceptional - I was told of the cost and was updated about the statis of my service. Communication with Sam is exceptional - I was told of the cost and was updated about the statis of my service. More