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Coastal Kia - Service Center

Wilmington, NC

4.8
3,413 Reviews

3,413 Reviews of Coastal Kia - Service Center

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December 30, 2024

This dealership is always professional and efficient. The employees are knowledgeable and courteous. I have been pleased with their team every time I have needed their services. Although I live in Fayett More

by GMA4SLL58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquita Best
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Dec 31, 2024 -

Coastal Kia responded

Thank you for your loyalty and high marks. It was thoughtful of you to go online and rate your recent service experience. We love the feedback including, "this dealership is always professional and efficient...the employees are knowledgeable and courteous...." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

December 30, 2024

I loved the KIA app connectivity feature to schedule the appointment. It was great and easy to use. Also I could get an appointment the next day which was great. I was promised an hour and 15 minute complet More

by Robscochran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Coastal Kia responded

Thank you for the review and helpful information. We strive to deliver a truly exceptional experience to every client during every visit. We appreciate your patience during your recent service visit. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

December 29, 2024

The check in process was smooth, communication was provided throughout, and amenities were very nice! More

by Kelley Young
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Coastal Kia responded

Thank you Kelley! It was thoughtful of you to go online and rate your recent service experience. We appreciate the high marks. Please do not hesitate to reach out if you need anything. Thanks again!

December 27, 2024

All aspects were great from drop off to pickup. Especially my interaction with my service advisor Gary! More

by PENNELLRGJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2024 -

Coastal Kia responded

Wonderful news! It was thoughtful of you to mention our Service Consultant Gary Nelson by name. We sincerely appreciate the five star review and gracious feedback. Please do not hesitate to reach out if you need us. Thanks again!

December 26, 2024

My Bluetooth worked before I brought it in to have alternator replaced. It didn't when picked up. Charged me $179 just to look at it.😡 More

by G.SAMS
Recommend Dealer
No
Employees Worked With
Marquita Best
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Dec 26, 2024 -

Coastal Kia responded

Jennifer, our records show the alternator on your 2013 Dodge Dart was replaced 7/22/2024 at 115,846 miles. The blue tooth diagnosis was 12/21/2024 with 127,469 miles. As mentioned, Dodge may have a software update that can help. Please reach out to our Operations Manager Peggy Roberts if we can be of any additional assistance. Thank you

December 26, 2024

The employees here always make me feel welcome and go out of their way to make sure I have everything I need while waiting for my vehicle. More

by sksanders0915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2024 -

Coastal Kia responded

Wonderful news! Thank you! We appreciate the gracious compliments and high marks. It was thoughtful of you to give our Service Consultant Gary Nelson five stars too. Please do not hesitate to reach out if you need us. Thanks again!

December 26, 2024

Darren is the most sweetest person. He was so informative and make sure my stay was pleasant. More

by SHANTEAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2024 -

Coastal Kia responded

We appreciate the high marks and compliments for our Service Consultant Darren Gokey. It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia for your automotive service needs.

December 25, 2024

Very prompt service, clean area, courtesy was good. Definitely will go back again for the service. More

by BAMBAM27205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2024 -

Coastal Kia responded

Thank you! Your five star rating and compliments for our team are greatly appreciated. We love the feedback including, "very prompt service, clean area, courtesy was good." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

December 22, 2024

Excellent customer service! ! My vehicle was ready 20 minutes early & everything was perfect. The employees in the service dept are very friendly & helpful. More

by weimlovr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Coastal Kia responded

Thank you for the high marks and gracious comments. We are thrilled to hear our service team exceeded your expectations. We love the feedback including, " my vehicle was ready 20 minutes early and everything was perfect." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs.

December 22, 2024

Coastal KIA has professional and courteous service teams and a quality team that can provide for all your service needs. More

by WOODYHMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Coastal Kia responded

Thank you for the five star review and compliments for our service team. We appreciate the high marks for our Service Consultant Sam Weisman. He is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. Please do not hesitate to reach out if you need us. Thanks again!

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