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Coastal Kia - Service Center

Wilmington, NC

4.8
3,330 Reviews

3,330 Reviews of Coastal Kia - Service Center

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October 27, 2024

Very nice and friendly service person. Service began at appointment time and was completed quickly. More

by VERAJANE55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2024 -

Coastal Kia responded

Thank you. We sincerely appreciate the five star service review and gracious feedback. We love the comments including, "very nice and friendly service person." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

October 27, 2024

I have bought 3 cars from Costal Kia and my husband bought at least 2. The service has always been right on target. More

by JOANJAV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2024 -

Coastal Kia responded

Fantastic! We appreciate your unwavering support and amazing review. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia with your automotive service needs.

October 27, 2024

I returned home from an extended time away, & the battery on my car was dead & would not hold a charge. They got me in the very next day to replace the battery. Plus, courtesy van took me where I needed to b More

by HOLLY5012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2024 -

Coastal Kia responded

Wonderful news! We appreciate the service testimonial and high marks. We are thrilled to hear you were able to enjoy our Courtesy Shuttle experience. Thank you for choosing Coastal Kia for your automotive service needs.

October 27, 2024

Very nice people to deal with, always clean when we go there. We have been there a few times always nice More

by shelbysellers56
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2024 -

Coastal Kia responded

Thank you for the review and compliments for our staff and facility. We strive to exceed our client's expectations during every visit. Please do not hesitate to reach out if you need us. Thanks again!

October 27, 2024

100/10 experience! !!!! They took wonderful care of us and they were very informative. Bob from services is and amazing guy and made this an AMAZING EXPERIENCE!!! More

by NOAHDINOGUY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2024 -

Coastal Kia responded

Thank you for the high marks and compliments for our Service Consultant Bob Tomlin. Bob is a true ambassador for our customer service culture. It was thoughtful of you to go online and rate your recent service experience. Please do not hesitate to reach out if you need us. Thanks again!

October 26, 2024

From the minute you drive in staff are efficient,pleasant and knowledgeable, especially Bob Tomlin. More

by RUFFLESLF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2024 -

Coastal Kia responded

Thank you for the five star service review and compliments for our Service Consultant Bob Tomlin. We love the feedback including, "efficient, pleasant, and knowledgeable, especially Bob Tomlin." It was thoughtful of you to go online and rate your recent service experience. Thanks again!

October 26, 2024

Greeted by Howard and went through key points for my 50,000 mile maintenance…then met with Sam and he explained the process and timing of the days check up for my 2020 Kia Soul…as always my confidence a More

by RTDILIETO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2024 -

Coastal Kia responded

Amazing! Thank you! We appreciate your loyalty and special recognition of our staff. Thank you for the gracious comments and high marks. We are here if you need us.

October 25, 2024

The staff was courteous and efficient. Service on my car was performed quickly and without problems. More

by Soul Man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard
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Oct 28, 2024 -

Coastal Kia responded

It was thoughtful of you to go online and rate your recent service experience. Thank you! We appreciate the high marks and gracious comments. Please do not hesitate to reach out if you need us.

October 23, 2024

Service was great but $198 is alot for an oil change and balance I will s5art changing my own oil More

by russ.rucks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Coastal Kia responded

Thank you for the five star review and high marks for our Service Consultant Gary Nelson. Our Service Director, John Wigger, would like to discuss your concerns with the charges on the work performed. You can reach Mr. Wigger at 910-408-0100. We look forward to your call. Thank you

October 22, 2024

no comment no comment no comment no comment no comment no comment no comment no comment More

by TROTTERTERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2024 -

Coastal Kia responded

Thank you for the review and high marks for our Service Consultant Sam Weisman. We apologize that DealerRater wants a minimum word count on their reviews. Thank you for choosing Coastal Kia.

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