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Coastal Kia - Service Center

Wilmington, NC

4.8
3,408 Reviews

3,408 Reviews of Coastal Kia - Service Center

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January 04, 2025

Amazingly work for fixing my car including cleaning it :) I am a very happy camper More

by sonia.hernandez23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marquita Best
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Jan 06, 2025 -

Coastal Kia responded

Great news! Thank you for the gracious comments and high marks. Your five star service review is greatly appreciated. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

January 04, 2025

Our service rep was knowledgeable without being pushy. He explained our required services and was extremely pleasant to deal with! More

by CROOMUNC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Coastal Kia responded

Thank you! We sincerely appreciate you going online and rating your recent service experience. Our Service Consultant Sam Weisman is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. Please do not hesitate to reach out if you need us. Thanks again!

January 01, 2025

They are well-staffed and everyone is very helpful. I trust my vehicle with them. More

by bslpeace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Coastal Kia responded

Wonderful news! Thank you! We appreciate the five star service review and compliments for our team. We love the feedback including, "they are well staffed and everyone is very helpful." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

December 30, 2024

This dealership is always professional and efficient. The employees are knowledgeable and courteous. I have been pleased with their team every time I have needed their services. Although I live in Fayett More

by GMA4SLL58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquita Best
Report | Print
Dec 31, 2024 -

Coastal Kia responded

Thank you for your loyalty and high marks. It was thoughtful of you to go online and rate your recent service experience. We love the feedback including, "this dealership is always professional and efficient...the employees are knowledgeable and courteous...." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

December 30, 2024

I loved the KIA app connectivity feature to schedule the appointment. It was great and easy to use. Also I could get an appointment the next day which was great. I was promised an hour and 15 minute complet More

by Robscochran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2024 -

Coastal Kia responded

Thank you for the review and helpful information. We strive to deliver a truly exceptional experience to every client during every visit. We appreciate your patience during your recent service visit. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

December 30, 2024

Great people to work with and very knowledgeable and accommodating. Snacks and water are a nice extra. The courtesy van driver was also wonderful! More

by wardhope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marquita Best
Report | Print
Dec 31, 2024 -

Coastal Kia responded

Thank you for the high marks! We are thrilled to hear you were able to enjoy our customer lounge experience and courtesy van shuttle. It was thoughtful of you to give our Service Consultants, Bob Tomlin and Marquita Best, such high marks. Please do not hesitate to reach out if you need us. Thank you for choosing Coastal Kia for your automotive service needs.

December 30, 2024

Very friendly staff. I will mention that It would be nice to see oil change take less than 90 minutes. It’s too long! More

by JRUNYAN91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 31, 2024 -

Coastal Kia responded

Thank you for the five star review and helpful feedback. We sincerely appreciate your patience during your recent service visit. Please call us if you need anything. Thanks again!

December 29, 2024

The check in process was smooth, communication was provided throughout, and amenities were very nice! More

by Kelley Young
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2024 -

Coastal Kia responded

Thank you Kelley! It was thoughtful of you to go online and rate your recent service experience. We appreciate the high marks. Please do not hesitate to reach out if you need anything. Thanks again!

December 27, 2024

All aspects were great from drop off to pickup. Especially my interaction with my service advisor Gary! More

by PENNELLRGJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2024 -

Coastal Kia responded

Wonderful news! It was thoughtful of you to mention our Service Consultant Gary Nelson by name. We sincerely appreciate the five star review and gracious feedback. Please do not hesitate to reach out if you need us. Thanks again!

December 26, 2024

Darren is the most sweetest person. He was so informative and make sure my stay was pleasant. More

by SHANTEAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2024 -

Coastal Kia responded

We appreciate the high marks and compliments for our Service Consultant Darren Gokey. It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia for your automotive service needs.

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