Coastal Kia - Service Center

I dropped my car off for a repair and was immediately greeted in a professional manner. When my car was ready, I was given a call. My car was not only ready, but it had been washed. The service there is greeted in a professional manner. When my car was ready, I was given a call. My car was not only ready, but it had been washed. The service there is impeccable. Coastal Kia cares about their customers and it shows! More

Service staff refuse to explain what they are doing and their billing process too complicated. their billing process too complicated. More

Always take good care of my car and are very courteous and professional. Appreciate it. and professional. Appreciate it. More

Professional and friendly service. I know my car is in good hands when I bring it here. I know my car is in good hands when I bring it here. More

Friendly service, appreciate the car wash. Took a little longer than expected. Liked the on line scheduling Took a little longer than expected. Liked the on line scheduling More

Very disappointed after paying for the "deluxe" warranty package to be denied an interior door panel repair. Also when we brought car in to fix front windshield fluid dispenser right after purchase, appare package to be denied an interior door panel repair. Also when we brought car in to fix front windshield fluid dispenser right after purchase, apparently they never checked rear window washer. Now we have to make a 3rd trip for warranty work for rear window after tech at this last visit checked to see if the rear one worked. More

Coastal Kia is always friendly, clean and minimal wait for check in and drop off. for check in and drop off. More

Extremely satisfied with my service at coastal Kia in Wilmington. Bob went above and beyond to provide exceptional customer service. He made this service experience so easy! Bob kept me informed during t Wilmington. Bob went above and beyond to provide exceptional customer service. He made this service experience so easy! Bob kept me informed during the process. More

The repair was completed efficiently. Prompt communication after a Sunday drop off. Fully covered under warranty. Prompt communication after a Sunday drop off. Fully covered under warranty. More

Purchased a 2023 Kia Sorrento here- worst vehicle decision I’ve made. The Telluride we previously had was a solid vehicle but the Sorrento was just a recurring nightmare of recalls. Even worse was al decision I’ve made. The Telluride we previously had was a solid vehicle but the Sorrento was just a recurring nightmare of recalls. Even worse was allowing coastal Kia to have the phone numbers for my wife and I- you will get a constant barrage of calls even after you tell them to stop calling. Stay far away More