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Coastal Kia - Service Center

Wilmington, NC

4.8
3,230 Reviews

3,230 Reviews of Coastal Kia - Service Center

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September 14, 2024

The workers were extremely respectful and polite. They made me feel heard and cared full More

by WILLIAMLUCAS633
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Coastal Kia responded

Thank you for the high marks and compliments for our service team. We love the feedback including, "the workers were extremely respectful and polite." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

September 14, 2024

The whole service process was very easy and quick. The people know what they are doing and took care of car very quickly. More

by gillhac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Coastal Kia responded

We love this! Thank you! Your high marks and kind compliments are greatly appreciated. Your loyalty and trust are important to us. Please do not hesitate to reach out if you need us. Thank you for choosing Coastal Kia for your automotive service needs.

September 13, 2024

I never tire of the great service I get at Coastal Kia. Bob and the rest of the staff makes you feel great that they are servicing your vehicle. I highly recommend these good folks. More

by MMAPLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Coastal Kia responded

Thank you for the high marks and recommendations. We sincerely appreciate your loyalty. It was thoughtful of you to mention Bob Tomlin by name. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

September 12, 2024

Excellent service and Howard made it a enjoyable visit. Would definitely come back, Very satisfied. More

by ACARDENTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard
Sep 12, 2024 -

Coastal Kia responded

Thank you for the five star review and compliments for our Service Advisor Howard Ramsey. It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia for your automotive service needs.

September 12, 2024

Very knowledgeable and nice. Repairs to my car was done much quicker than I anticipated. I would recommend anyone to Coastal Kia. More

by SANDRANCATHOME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Coastal Kia responded

Wonderful news! We love hearing our service team exceeded your expectations. Thank you for the five star review. We love the feedback including, "very knowledgeable and nice... repairs to my car were done much quicker than I anticipated." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia.

September 12, 2024

I have always had good service and service advisor Gary is absolutely wonderful to work with. More

by perfecttruckcleaning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Coastal Kia responded

Great news! Thank you for the five star review. It was thoughtful of you to mention our Service Consultant Gary Nelson by name. Thank you for choosing Coastal Kia for your automotive service needs. Please do not hesitate to reach out if you need us. Thanks again!

September 11, 2024

Always pleasant, polite and very knowledgeable. I love that any questions I may have are answered with a smile. Thanks for a job well done More

by EWIRENUTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mmmmmmm
Sep 12, 2024 -

Coastal Kia responded

We appreciate this! Thank you for the five star review and gracious compliments. We love the feedback including, "always pleasant, polite and very knowledgeable." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

September 11, 2024

Everyone seemed to be busy or on the phone when you walk in. No one was quick to grab the customer. More “like it’s not my turn it’s so and so turn. They need to step up.” More

by NEQUAB91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Turner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Coastal Kia responded

Thank you for the helpful feedback. Our Operations Manager Peggy Roberts would like to gather some more information in an effort to improve our process. Please reach out to Peggy Roberts at 910-798-4706 to discuss your recent visit. We look forward to your call. Thank you

September 11, 2024

Sam was great to work with. Helped get my car serviced that worked around my schedule. Really like the complementary wash. More

by PCTRSHANNON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Coastal Kia responded

Thank you! We appreciate the compliments and high marks. Thank you for mentioning our Service Consultant Sam Weisman by name. We appreciate your business!

September 11, 2024

I came back on September 9th to have my fog lights installed. Originally I was told it would take about two hours to install them so I waited, no problem. when it was finished, it only took 1 1/2 hour More

by FOUROAKSJOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peggy Roberts
Sep 12, 2024 -

Coastal Kia responded

Thank you for the feedback. We are here to help. Please contact our Operations Manager Peggy Roberts at 910-798-4706 to discuss your concerns. We would like to make things right. We look forward to your call. Thank you Thank you for your call! We look forward to making this right.

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