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Coastal Kia - Service Center

Wilmington, NC

4.8
3,413 Reviews

3,413 Reviews of Coastal Kia - Service Center

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January 08, 2025

Once again Sam provided friendly and competent advice on the servicing of my two KIAs. He and Bob have provided this level of service to my wife and I for the last twelve years. Couldn't ask for better! More

by Les
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 09, 2025 -

Coastal Kia responded

Thank you Les! Sam Weisman and Bob Tomlin are both true ambassadors for our customer service culture. It was thoughtful of you to recognize their efforts online. We appreciate the five star review. Thank you SO MUCH for your loyalty over the past twelve years. We are here if you need us. Thanks again!

January 06, 2025

Great service and quick. They were very hospitable while I waited and even offered a shuttle. More

by perry.houchens
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Coastal Kia responded

Thank you for the five star service review. We love the feedback including, "great service and quick." We are here if you need us. Thanks again!

January 06, 2025

Great service and facilities conveniently located in Wilmington. Service advisor Bob was fantastic to work with. More

by Rksnyder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2025 -

Coastal Kia responded

Wonderful news! Thank you for the five star service review and compliments for our Service Consultant Bob Tomlin. We love the feedback including, "great service and facilities conveniently located....service advisor Bob was fantastic..." We strive to deliver a truly exceptional experience to every customer during every visit. Please do not hesitate to reach out if you need us. Thanks again!

January 05, 2025

Very happy with my first service. Would say after 50 years with vehicles services this was absolutely the best. Thanks More

by randyjoxendine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Coastal Kia responded

Wonderful! Thank you! We sincerely appreciate the five star service review and high marks for our Service Consultant Darren Gokey. We love the feedback including, "would say after 50 years with vehicles services this was absolutely the best." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

January 04, 2025

It was easy to obtain an appointment. The service was completed in the estimated time. The shuttle was quick and we enjoyed chatting with the friendly driver. More

by Astaperfene
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Mowrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Coastal Kia responded

Thank you for the five star rating and gracious comments. We are thrilled to hear you were able to enjoy our complimentary service shuttle service. It was thoughtful of you to go online and rate your recent experience. Thanks again! We are here if you need us.

January 04, 2025

Amazingly work for fixing my car including cleaning it :) I am a very happy camper More

by sonia.hernandez23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marquita Best
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Jan 06, 2025 -

Coastal Kia responded

Great news! Thank you for the gracious comments and high marks. Your five star service review is greatly appreciated. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

January 04, 2025

Our service rep was knowledgeable without being pushy. He explained our required services and was extremely pleasant to deal with! More

by CROOMUNC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Coastal Kia responded

Thank you! We sincerely appreciate you going online and rating your recent service experience. Our Service Consultant Sam Weisman is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. Please do not hesitate to reach out if you need us. Thanks again!

January 01, 2025

They are well-staffed and everyone is very helpful. I trust my vehicle with them. More

by bslpeace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Coastal Kia responded

Wonderful news! Thank you! We appreciate the five star service review and compliments for our team. We love the feedback including, "they are well staffed and everyone is very helpful." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

December 30, 2024

Great people to work with and very knowledgeable and accommodating. Snacks and water are a nice extra. The courtesy van driver was also wonderful! More

by wardhope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marquita Best
Report | Print
Dec 31, 2024 -

Coastal Kia responded

Thank you for the high marks! We are thrilled to hear you were able to enjoy our customer lounge experience and courtesy van shuttle. It was thoughtful of you to give our Service Consultants, Bob Tomlin and Marquita Best, such high marks. Please do not hesitate to reach out if you need us. Thank you for choosing Coastal Kia for your automotive service needs.

December 30, 2024

Very friendly staff. I will mention that It would be nice to see oil change take less than 90 minutes. It’s too long! More

by JRUNYAN91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 31, 2024 -

Coastal Kia responded

Thank you for the five star review and helpful feedback. We sincerely appreciate your patience during your recent service visit. Please call us if you need anything. Thanks again!

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