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Coastal Kia - Service Center

Wilmington, NC

4.8
3,230 Reviews

3,230 Reviews of Coastal Kia - Service Center

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September 18, 2024

Excellent service, knowledgeable staff. Need to fill fifteen words so I’ll just keep typing. More

by psw5150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

Coastal Kia responded

Thank you for the five star review and high marks for so many of our team members! It was thoughtful of you to go online and rate your recent service experience. We love the feedback including, "excellent service, knowledgeable staff." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

September 18, 2024

Great service. appreciate the car wash and attention to detail. wish there wasn't a 15 word min though lol More

by tashinae90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

Coastal Kia responded

Thank you for the five star review and high marks for so many of our team members! It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia!

September 16, 2024

Great job. Thanks for the free lunch. It was delicious. Thanks, Coastal Kia for your help. More

by K_OCONNOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Coastal Kia responded

Thank you! We are thrilled to hear you were able to enjoy our Food Truck Friday. Once a month we celebrate our staff with an appreciation luncheon. PT's food truck is always a hit. We appreciate the high marks and compliments for our service team. Please do not hesitate to reach out if you need us. Thanks again!

September 16, 2024

I'm not trusting of most dealerships. But this Kia dealership was different. I had some service work done to my soul. The staff was very friendly and listened to what I wanted. I also rec More

by Shari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Coastal Kia responded

Great news! We sincerely appreciate the five star review and high marks for our Service Consultant Sam Weisman. It was thoughtful of you to go online and rate your recent service experience. Thank you for your loyalty. Please do not hesitate to reach out if you need us. Thank you for choosing Coastal Kia for your automotive service needs.

September 16, 2024

I absolutely love the service that I receive when I come here. Very courteous and helpful. Some of the friendliest people I’ve ever encountered. More

by VCONNER711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the high marks and compliments for our service team. We love the feedback including, "very courteous and helpful, some of the friendliest people I've ever encountered." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

September 16, 2024

Great service - Always so very helpful. Bob Tomlin has been my service advisor for years and he's always taken care of me. 5-star dealership and service department. More

by NNIX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Coastal Kia responded

Thank you for the five star review! We sincerely appreciate your loyalty. It was thoughtful of you to mention our Service Consultant Bob Tomlin by name. He is a true ambassador for our customer service culture. Please do not hesitate to reach out if you need anything. We are here if you need us. Thanks again!

September 15, 2024

My experience was great. My service advisor communicated clearly, and the work on my vehicle was completed quickly! More

by RC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Coastal Kia responded

Thank you! It was thoughtful of you to go online and rate your recent service experience. Thank you for the high marks and recognition for our Service Consultant Gary Nelson. We love the feedback including, "my experience was great, my service advisor communicated clearly..." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia! We are here if you need us.

September 14, 2024

I was very happy with the customer service at Coastal Kia Sam was extremely helpful. He was quick to respond, Knowledgeable, kind, and helped me navigate everything I needed to know with the service of my More

by juliawitchek
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Coastal Kia responded

Fantastic! Thank you for the five star review and compliments for our Service Consultant Sam Weisman. He is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. Thank you for choosing Coastal Kia for your automotive service needs. Please do not hesitate to reach out if you need anything.

September 14, 2024

This was the first service for my new car. I was in and out in less than an hour. More

by Robert W Speir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Coastal Kia responded

Wonderful news! It was thoughtful of you to go online and rate your first service visit. Thank you for the high marks and recognition for our Service Consultants Sam Weisman and Gary Nelson. We appreciate your business and are here if you need us.

September 14, 2024

Great service. Recall repair completed much quicker than expected. Staff personable and professional. Customer centric, More

by CARL_MACLEOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler, 5 star
Sep 16, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review and compliments for our service team. It was thoughtful of you to rate your Service Consultant Sam Weisman with such high marks. We are here if you need anything.

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