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Coastal Kia - Service Center

Wilmington, NC

4.8
3,230 Reviews

3,230 Reviews of Coastal Kia - Service Center

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September 23, 2024

Always friendly and knowledgeable staff, regardless of which department I may need that day. No surprises or pressure to buy anything. More

by LAWARGO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelvin Swinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Coastal Kia responded

Wonderful news. Thank you! We sincerely appreciate the high marks and gracious compliments. We appreciate the feedback including, "always friendly and knowledgeable staff regardless of which department I may need that day." We are here to help if you need us. Thanks again!

September 23, 2024

Always great service. Really good about keeping me updated. Always a very kind and friendly staff. More

by AMBERKRIER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review and compliments for our staff. We love the feedback including, "always great service...really good about keeping me updated." Please reach out if you need us. Thanks again!

September 22, 2024

Friendly staff and remained true to the time estimate they gave me for my oil change and tire rotation. More

by TJA2756
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Castro. Unbelievably professional and exceptional customer service! This guy will go places within the company if provided with excellent leadership and opportunity.
Sep 23, 2024 -

Coastal Kia responded

Thank you for the five star review and compliments for our Service Consultant Bob Tomlin and Product Specialist Chris Castro. We strive to deliver a truly exceptional experience to every client during every visit. We appreciate the high marks and gracious comments. Please do not hesitate to reach out if you need us.

September 22, 2024

Best service department I’ve ever had the pleasure of working with including Gary and John. Everyone there is very nice, but I’ve had some recurring problems and they have been very attentive empathetic More

by BRENTSTONEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Coastal Kia responded

We sincerely appreciate your patience with any car issues you have experienced recently. Thank you for the five star review and high marks for our Service Director, John Wigger, and our Service Consultant Gary Nelson. We appreciate your loyalty. We are here if you need us. Thanks again!

September 21, 2024

Super experience, last minute inspection to avoid a deadline I had overlooked. Bob and team shoehorned me into a busy day and I thank them ever so kindly, as always. The dealership is spiffy nifty cl More

by LSTREMPEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Coastal Kia responded

Thank you! We truly appreciate the five star review and amazing compliments. We are thrilled to hear Bob Tomlin and our service team exceeded your expectations. Thank you for choosing Coastal Kia for your automotive service needs.

September 21, 2024

Efficient, knowledgeable, friendly. ..every contact we have with Coastal's Service Department is top-notch! More

by rpkern1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Coastal Kia responded

We love this! Thank you for the five star service review. We love the feedback including, "efficient, knowledgeable, friendly." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia.

September 20, 2024

My expericene is always great and my service is fast. My service member Bob was nice, helpful and transparent about my car service. He helped my prioritize my needed car service without breaking the bank More

by amcneill0907
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Coastal Kia responded

Wonderful news! Thank you for the five star review and heartfelt testimonial. We love the feedback including, "my experience is always great and my service is fast... I only take my Kia to Kia because you all have repeatedly proven to be the experts!" We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

September 20, 2024

They explained everything and kept me informed as to time and cost. I was pleased with everyone working in the service department. More

by JOHNWSAWYER48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Kirschner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Coastal Kia responded

Thank you for the service review and compliments for our team. It was thoughtful of you to go online and rate your recent service experience. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

September 19, 2024

Was very pleased with the time it took they picked it up serviced everything and dropped it off a few hours later. They called me when it got to the shop also I thought that was pretty cool More

by codydaniel88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Coastal Kia responded

Great news! We are thrilled to hear our service team exceeded your expectations. Thank you for the five star review and compliments for our team. Please do not hesitate to reach out if you need us.

September 18, 2024

Great customer service from the service department staff (Bob and Gary) and sales department. Thank you More

by HENTREE2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

Coastal Kia responded

Thank you! It was thoughtful of you to rate your recent service experience online. We appreciate it. Thank you for the high marks and for recognizing Bob Tomlin and Gary Nelson by name. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

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