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Coastal Kia - Service Center

Wilmington, NC

4.8
3,331 Reviews

3,331 Reviews of Coastal Kia - Service Center

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November 10, 2024

The service department was very professional and friendly and take very good care of my car and cleaned it after they were done More

by carl.v.csrr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Ness
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Coastal Kia responded

Wonderful news! Thank you! We appreciate the five star service review and compliments for our team. We are thrilled to hear you were able to take advantage of our complimentary courtesy wash process. Thank you for going online and sharing your recent service experience. We are here if you need us.

November 09, 2024

I dealt with Sam after I was passing off to him. The young man across from him was who checked me in and was not friendly and was pretty rude. I would give Sam a thumbs up. More

by AMYMARTINEZ_13
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Coastal Kia responded

Thank you for your review and helpful feedback. We appreciate you speaking with our Service Director, John Wigger, regarding your recent visit. Your comments have been addressed. Please do not hesitate to reach out if you need us. Thank you for choosing Coastal Kia!

November 09, 2024

Call got appointment two days later. Drop car off and came back to pick it when they said it would be ready. More

by mrgss4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Coastal Kia responded

Thank you! We appreciate the high marks and gracious feedback regarding your recent service visit. It was thoughtful of you to give our Service Consultant Bob Tomlin five stars too. We strive to deliver a truly exceptional experience to every client during every visit. We sincerely appreciate you going online and sharing your recent service experience. Thank you!

November 09, 2024

Everyone were so professional from the time I dropped off my car until I got the phone call that my car was finished and ready for pickup More

by kenwcox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Coastal Kia responded

Great news! We love hearing this! Thank you for the five star service review and compliments for our service team. It was kind of you to go online and rate your recent experience. We appreciate it. Please do not hesitate to reach out to Sam or any of our service team members if you need us. Thanks again!

November 08, 2024

always does great work! Will never take my car anywhere else! plus everyone is always super nice More

by PAYTONFRANCIS219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Ness
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aubrey Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Coastal Kia responded

Wow! Thank you! We sincerely appreciate your loyalty and amazing review. We love the feedback including, "always does great work...everyone is always super nice." We are here if you need anything. Thanks so much.

November 08, 2024

Bob is a terrific service advisor and is fully aware of what my new car needs and always keeps me informed of how the service is progressing. More

by hwaynet01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Coastal Kia responded

We could not agree more! Our Service Consultant Bob Tomlin is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts online. Thank you for the five star review and gracious comments. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. We sincerely appreciate your loyalty. Please do not hesitate to reach out if you need us.

November 08, 2024

My vehicle was taken at the scheduled time and completed in the time frame I was given. More

by sksanders0915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Coastal Kia responded

Thank you for the five star service review and high marks for our Service Consultant Gary Nelson. It was thoughtful of you to go online and rate your recent service experience. Please do not hesitate to reach out if you need us. Thanks again!

November 07, 2024

Great communication and customer service. Bob was my service advisor and it was a great overall experience More

by KBAXTER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Coastal Kia responded

Thank you! Your high marks and compliments for our Product Specialist Bob Tomlin are greatly appreciated. We love the feedback including, "great communication and customer service." We strive to deliver a truly exceptional experience to every client during every visit. We are here if you need us. Thanks again!

November 07, 2024

Great Customer Service! The Service Team is very professional and they mske the customer feel very welcomed. More

by spiett25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Coastal Kia responded

We love this! Thank you for the high marks and thoughtful comments. We are thrilled to hear your recent service visit went so well. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need us.

November 07, 2024

Fast, effective, efficient and friendly. Thank you~ Will bring my Hyundai in for service soon! More

by ronriggs928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Coastal Kia responded

Thank you for the five star review and compliments for our service department. It was thoughtful of you to go online and rate your recent service experience. We love the feedback including, "fast, effective, efficient and friendly." Please do not hesitate to reach out to our service team if you need us. Thanks again!

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