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Coastal Kia - Service Center

Wilmington, NC

4.8
3,413 Reviews

3,413 Reviews of Coastal Kia - Service Center

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October 24, 2022

Very professional and congenial Service Department personnel. Only problem was when I called to schedule the service, the main Phone Operator while attempting to transfer me to the Service Dept. disco More

by JERRYWOLFSR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2022 -

Coastal Kia responded

Thank you for taking our call. We are addressing your concerns internally. Please call us if you need anything. We are thrilled to hear your service visit went well. Thank you for choosing Coastal Kia!

October 23, 2022

The service department has always given me very good service and always very courteous and helpful !! More

by J.MURRAY1
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2022 -

Coastal Kia responded

We appreciate your feedback and five star rating! Thank you for going online and rating your recent service experience. Please call us if you need anything.

October 21, 2022

Best service crew in the business, from service desk to mechanics. Shout out to Sam. More

by BEACHLOVER@LIVE.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2022 -

Coastal Kia responded

Thank you for the five star service review and compliments for Sam Weisman and our service team. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

October 20, 2022

They always do a great job. I can't think of anything else to say More

by sissycoffman381
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2022 -

Coastal Kia responded

Thank you! We appreciate the five star service review. Please call us if you need anything. Thank you for choosing Coastal Kia!

October 20, 2022

Very personable. Service is always friendly and clean. Excellent quality. Great staff. Sam W is a great More

by LPHELAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2022 -

Coastal Kia responded

Isn't Sam Weisman just wonderful? Thank you for the five star review. We love the feedback including, "service is always friendly and clean, excellent quality." Thank you for mentioning Sam Weisman by name. Please call us if you need anything.

October 19, 2022

They where really really nice let you know everything they where doing . Love the experience I had. More

by SKCARLTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2022 -

Coastal Kia responded

Thank you for the five star service review and compliments for our team. We appreciate the feedback including, "love the experience I had." Thank you for the high marks for John Wigger as well. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs.

October 19, 2022

The service representative was excellent! He kept me fully informed throughout the repair process. There were no surprises. More

by The Nez 15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2022 -

Coastal Kia responded

Great news! We appreciate the five star rating and compliments for our service staff. Thank you for your business! Please don't hesitate to call Bob Tomlin or any of your service team members if you need anything.

October 18, 2022

I had an appointment for an oil change and I arrived on time but after sitting there for an hour my car was still not in the shop so explain to me why I need to make an appointment when they don’t honor th More

by JACOBS222
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Sam Weisman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2022 -

Coastal Kia responded

We apologize for your frustration. We are here to help. Please call our Service Director John Wigger at 910-408-1000 to discuss your recent experience. We look forward to your call. Thank you

October 18, 2022

The best service ever. .I love the way the customers were treated and good employee More

by sonia_gould
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2022 -

Coastal Kia responded

Thank you! Your compliments and five star review means the world to us. It was thoughtful of you to give Bob Tomlin, Sam Weisman and John Wigger such high marks. We love the feedback including, "best service ever." We are here if you need us. Thanks again!

October 18, 2022

Overall good service I like the reminders They had it ready when they said they would More

by JENA_ANGLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t recall who the employee was
Oct 20, 2022 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review. We are thrilled to hear they exceeded your expectations in our service department. Thank you for trusting Coastal Kia with your automotive service needs. Please call us if you need anything.

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