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Coastal Kia - Service Center

Wilmington, NC

4.8
3,410 Reviews

3,410 Reviews of Coastal Kia - Service Center

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November 03, 2022

Customer service second to none! Rental car and other repairs were comped as the result of an accidental repair mishap that required one week car layover due to parts delivery, etc. More

by laurierandall954@aol.com
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2022 -

Coastal Kia responded

Great news! Thank you for the five star service review and amazing testimonial. It was thoughtful of you to mention our Service Director John Wigger by name. Please call us if you need anything. Thank you for trusting our Coastal Kia service team with your automotive service needs. We are here if you need us.

November 02, 2022

Great dealership & Salesman! Very happy with our 2nd Kia! Thank You for the great ride!😄😃 More

by suzzq4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2022 -

Coastal Kia responded

We appreciate the five star service review and gracious comments. Thank you for your loyalty to the Kia brand and to our team at Coastal Kia as well. Please call us if you need anything. Thanks again!

November 02, 2022

Very great service and very helpful they seemed concerned with my time and made sure everything was done More

by PARAKEET320
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2022 -

Coastal Kia responded

Great news! Your five star review and gracious comments are greatly appreciated. It was kind of you to rate our Service Consultant Sam Weisman with such high marks. He is a true ambassador for our customer service culture. Thank you for choosing Coastal Kia!

November 01, 2022

Had to have CV axel changed Kia changed over double what a non dealership garage would charge. Check around before you let them do your work. More

by jsnipes0127
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Darren
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Nov 02, 2022 -

Coastal Kia responded

Thank you for your feedback. Please reach out to our Service Director John Wigger at 910-408-0100 with any concerns. We are here to help and make things right. We look forward to your call. Thank you

November 01, 2022

A beautiful state-of-the-art facility with an outstanding staff, an awesome service department, and terrific customer service! More

by BETTY656
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2022 -

Coastal Kia responded

Great news! Thank you for the five star rating and compliments for our Service Consultant Sam Weisman. We truly appreciate the gracious feedback. Thank you for trusting Coastal Kia with your automotive service needs. Thanks again

November 01, 2022

Service department is excellent. Not impressed with sales staff. Had issues with staff when looking to purchase Telluride. More

by Dino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2022 -

Coastal Kia responded

Thank you for the feedback and compliments for our service department. We would like to gather some more information from you regarding your sales experience. Please call our Operations Manager Peggy Roberts at 910-798-4706. We look forward to your call. Thank you

October 31, 2022

All my experiences have been good. From the sales personnel to the service personnel. Sam in the service department is awesome! More

by SONNAB123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2022 -

Coastal Kia responded

Great news! We appreciate the five star review and high marks for our Service Consultant Sam Weisman. We think "Sam is awesome" too. He is a true ambassador for our customer service culture. Please call us if you need anything. Thank you for choosing Coastal Kia!

October 30, 2022

Professional and great customer service. Hope the usurpation is correctly. Than k you for being in Wilmington. More

by BKBC46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
October 30, 2022

Excellent! ! Sam is the best! We are always given the best of care! Love my Kia! More

by MAGGIEFRANKLIN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
October 30, 2022

This dealership has an excellent service department, especially Sam Weisman. It is the reason I have purchased Kia vehicles multiple times. More

by LINDYDAIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2022 -

Coastal Kia responded

Great news! Thank you for the five star rating. We sincerely appreciate your loyalty over the years. It was thoughtful of you to mention Sam Weisman by name. We strive to deliver a truly exceptional experience to every client during every visit. Thanks again!

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