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Coastal Kia - Service Center

Wilmington, NC

4.8
3,230 Reviews

3,230 Reviews of Coastal Kia - Service Center

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September 27, 2024

Easy to make an appointment. I was seen on time. Waiting area was comfortable and the "extras" - snacks and drinks, were appreciated. More

by EKNC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2024 -

Coastal Kia responded

Perfect! Thank you for the five star service review. It was kind of you to rate your recent service appointment online. We are thrilled to hear you enjoyed your service wait and were able to take advantage of our customer lounge experience. Thank you for choosing Coastal Kia! Please reach out to Darren or any of our team members if you need anything.

September 27, 2024

Excellent and friendly service. The dealership is extremely clean and has nice snacks for the customers. More

by MCKINNEYB
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Knowles
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Sep 27, 2024 -

Coastal Kia responded

Thank you for the five star service review and high marks for our Service Consultant Marquita Best. We appreciate the compliments for our service team and facility. Please do not hesitate to reach out if out if you need us. Thank you for choosing Coastal Kia for your automotive service needs.

September 26, 2024

There are alot of new faces but still some old. Still great service and they do an awesome job with my car each and every time More

by angela__oconnor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2024 -

Coastal Kia responded

Thank you! We appreciate the five star service review and high marks for so many of our service team members. It was thoughtful of you to to go online and rate your recent service experience. Thank you for choosing Coastal Kia!

September 26, 2024

Everyone is very nice. They explain everything to you. Not long wait time. Very clean and nice waiting area. Very knowledgeable More

by kimgeltman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Guder "GQ" Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2024 -

Coastal Kia responded

Thank you! We truly appreciate the five star service review and high marks for so many of our service team members. We strive to deliver a truly exceptional experience to every client during every visit. We love the feedback including, "everyone is very nice... very clean and nice waiting area...very knowledgeable." We are here if you need us. Thanks again!

September 26, 2024

Great place, really don’t mind having my car serviced there. Great people from the guy who check you in to the salespeople. More

by lking4433
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2024 -

Coastal Kia responded

We truly appreciate this amazing review. It was thoughtful of you to go online and rate your recent service experience. Thank you for the high marks for our team including our Service Consultant Gary Nelson. Please do not hesitate to reach out if you need us. Thanks again!

September 25, 2024

Prompt courteous service with no wait time. Knowledgeable staff. Kept me up to date throughout service via phone. More

by TMoss1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2024 -

Coastal Kia responded

Great news! Thank you! We sincerely appreciate the five star service review. We love the feedback including, "prompt courteous service with no wait time...knowledgeable staff." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

September 25, 2024

Been to many over the past several years and coastal kids had been the best I have experienced More

by harleybugs1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2024 -

Coastal Kia responded

Thank you for the five star review and high marks for our Service Consultant Bob Tomlin. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

September 23, 2024

Service is always performed in a timely manner and there are no surprises. The entire process from check in to picking up the vehicle is painless! More

by tm15yankscatcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard
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Sep 23, 2024 -

Coastal Kia responded

Thank you for the five star service review. It was thoughtful of you to go online and rate your recent experience. We love the feedback including, "the entire process from check in to picking up the vehicle is painless!" Please do not hesitate to reach out if you need us.

September 23, 2024

Awesome! Bob did a fantastic job, friendly, personable and very knowledgeable. I am very pleased with Coastal KIA's service department. More

by P.WISDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2024 -

Coastal Kia responded

Thank you for mentioning our Service Consultant Bob Tomlin by name. Bob is a true ambassador for our customer service culture. We appreciate your loyalty and high marks. We are here if you need us.

September 23, 2024

Sam is always a pleasure to work with in the service department. I have been bringing my vehicle there for years. More

by CRYSTALD0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2024 -

Coastal Kia responded

Thank you for the five star review and compliments for our Service Advisor Sam Weisman. We truly appreciate your loyalty over the years. Thank you for the feedback including, "Sam is always a pleasure to work with in the service department." Please do not hesitate to reach out if you need us. Thanks again!

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