Coastal Kia - Service Center

This is a great dealership with great teammates who coordinate and facilitate the purchase of awesome cars. coordinate and facilitate the purchase of awesome cars. More

Amazing Customer Service! ! Always attentive to my needs and my budget. I’ll never go anywhere else! ! Always attentive to my needs and my budget. I’ll never go anywhere else! More

Very friendly nice spacious waiting area. Very thorough inspection job along with print out of findings. Very thorough inspection job along with print out of findings. More

Great service, John and his team are top notch! Highly recommended to all Kia owners Highly recommended to all Kia owners More

Clean, Organized, Friendly, Communication Updates on Car Status, Transport Service a Plus,& Employees are Dressed Professionally. My wife has a Cadenza and I have a K900 that will continue to be serviced by Status, Transport Service a Plus,& Employees are Dressed Professionally. My wife has a Cadenza and I have a K900 that will continue to be serviced by Coastal KIA.. More

Appointment time was 1pm had not took it back for service b4 130 pm suppose to rotate tires and oil change check on to recalls should have not taken over 1 1/2 hrs I was there over 2 1/2 hours waiting see b4 130 pm suppose to rotate tires and oil change check on to recalls should have not taken over 1 1/2 hrs I was there over 2 1/2 hours waiting seems like a long wait to me More

Coastal did a great job fixing my 14 yr old Rondo. The guys at the service desk were very helpful. The guys at the service desk were very helpful. More

Very happy for my experience with the Coastal Kia in Wilmington North Carolina for the service I received Wilmington North Carolina for the service I received More

I went for a recall. They fixed that. When I got my car back 7 hours later(they only swapped out a fuse) my gps date and time were messed up. It still says it’s January o They fixed that. When I got my car back 7 hours later(they only swapped out a fuse) my gps date and time were messed up. It still says it’s January of 2000, and the time is not right either. I went back inside to talk to Bob. I went to his desk and stood there patiently because he was on the phone. When he got off the phone he looked right over me, went around me and said who’s next, and proceeded to help someone else. The other guy who sits right beside Bob was also on the phone, but he tried to help me. I They don’t know how to fix it. My car did not have any problems when I went there for the recall, and now it does. When I was leaving they made some downgrading comments about how old my car was(it’s 2014). I am in graduate school and need a reliable car. I found one(the one I have) it’s perfect, but now after getting the recall fixed at Coastal Kia of Wilmington, NC it has issues. More

Very upset with your dealership. I came. To have my tire checked- rotated and oil changed. You did not put filter back or gasket back correctly and I had oil leaking. On the road I h I came. To have my tire checked- rotated and oil changed. You did not put filter back or gasket back correctly and I had oil leaking. On the road I had an engine overheat light and when I talked to you wa stood oh it’s just a computer glitch. It happened twice. We had to go to Valvoline to have then re do the oil filter. Your service center completely messed it up. Not only will I never go back- I want a refund and will share a negative review. In addition- you said my titanium rim was bent and you would bang it out? Really? Not safe and but warranteed. Not safe. I am shocked how unprofessional My experience was. Would like my money reimbursed for my follow up with Valvoline and now will Have to go to my local dealer to ensure everything is ok. More