Coastal Kia - Service Center

I went for a recall. They fixed that. When I got my car back 7 hours later(they only swapped out a fuse) my gps date and time were messed up. It still says it’s January o They fixed that. When I got my car back 7 hours later(they only swapped out a fuse) my gps date and time were messed up. It still says it’s January of 2000, and the time is not right either. I went back inside to talk to Bob. I went to his desk and stood there patiently because he was on the phone. When he got off the phone he looked right over me, went around me and said who’s next, and proceeded to help someone else. The other guy who sits right beside Bob was also on the phone, but he tried to help me. I They don’t know how to fix it. My car did not have any problems when I went there for the recall, and now it does. When I was leaving they made some downgrading comments about how old my car was(it’s 2014). I am in graduate school and need a reliable car. I found one(the one I have) it’s perfect, but now after getting the recall fixed at Coastal Kia of Wilmington, NC it has issues. More

Very happy for my experience with the Coastal Kia in Wilmington North Carolina for the service I received Wilmington North Carolina for the service I received More

Coastal did a great job fixing my 14 yr old Rondo. The guys at the service desk were very helpful. The guys at the service desk were very helpful. More

Very upset with your dealership. I came. To have my tire checked- rotated and oil changed. You did not put filter back or gasket back correctly and I had oil leaking. On the road I h I came. To have my tire checked- rotated and oil changed. You did not put filter back or gasket back correctly and I had oil leaking. On the road I had an engine overheat light and when I talked to you wa stood oh it’s just a computer glitch. It happened twice. We had to go to Valvoline to have then re do the oil filter. Your service center completely messed it up. Not only will I never go back- I want a refund and will share a negative review. In addition- you said my titanium rim was bent and you would bang it out? Really? Not safe and but warranteed. Not safe. I am shocked how unprofessional My experience was. Would like my money reimbursed for my follow up with Valvoline and now will Have to go to my local dealer to ensure everything is ok. More

Great service and helped me find the vehicle that my family needed for the payment that we wanted. family needed for the payment that we wanted. More

Fast and friendly service from Bob and his crew I was very satisfied with the result very satisfied with the result More

Excellent service. Buying was great too. We are very pleased with all of our dealings with coastal kia. Buying was great too. We are very pleased with all of our dealings with coastal kia. More

Quick, fast and friendly service! The customer service is amazing! Tell them I sent you! The customer service is amazing! Tell them I sent you! More

They were ready to service my car upon arrival. I was able to take the van driven by David to a mall while my car was being serviced. Once it was done they called and I called David and within 30 I was able to take the van driven by David to a mall while my car was being serviced. Once it was done they called and I called David and within 30 minutes he picked me up. Great service!!! More

I found that the KIA dealership has an outstanding service advisor and repair staff. They communicate clearly, concisely, and effectively. Maintenance costs are clearly explained, reasonable, and ne service advisor and repair staff. They communicate clearly, concisely, and effectively. Maintenance costs are clearly explained, reasonable, and necessary. Owning a KIA and having an outstanding maintenance staff available is a major factor for continuing to own KIAs in the future. More