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Coastal Kia - Service Center

Wilmington, NC

4.8
3,381 Reviews

3,381 Reviews of Coastal Kia - Service Center

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January 01, 2023

They always treat you well. The work is completed on time.woukd continued to use them More

by DBARKER1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Nicholas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Guder "GQ" Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2023 -

Coastal Kia responded

Wonderful news! Thank you for the five star review and high marks for so many of our team members. We love the feedback including, "they always treat you well...the work is completed on time." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

December 29, 2022

I’ve purchased 2 vehicles from you and have always had good service from Kia. This visit was to troubleshoot and repair a leaking tire. The tire still leaks. This made the 2nd time I’ve taken my vehicle i More

by Lou Smith
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2022 -

Coastal Kia responded

We are here to help. Please call our Service Director, John Wigger, at 910-408-0100 to discuss your concerns. We look forward to your call and the opportunity to make things right. Thank you

December 28, 2022

Amazing Customer Service! ! Always attentive to my needs and my budget. I’ll never go anywhere else! More

by ARGONZ102821
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2022 -

Coastal Kia responded

Great! Thank you for the five star rating and compliments for our service team. We love the feedback including. "always attentive to my needs and my budget...I will never go anywhere else!" We strive to deliver a truly exceptional experience to every client during every visit. Your trust and loyalty mean the world to us. Thank you for choosing Coastal Kia!

December 28, 2022

Coastal Kia is top of the heap when it comes to professionalism, courtesy and hospitality. Oh, and good-old actual expert car-care service, at it’s best, is what may cause me to buy our 7th Kia in- More

by HERMAN72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin Swinson
Dec 28, 2022 -

Coastal Kia responded

7 Kias in a row... WOW! Thank you for your continued loyalty and for the amazing testimonial. We love the feedback including, "Coastal Kia is top of the heap when it comes to professionalism, courtesy and hospitality." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for the high marks and gracious comments. Please call us if you need anything. Thanks again!

December 28, 2022

This is a great dealership with great teammates who coordinate and facilitate the purchase of awesome cars. More

by billyconephoto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone
Dec 29, 2022 -

Coastal Kia responded

Thank you! We appreciate the five star review and gracious comments. We love the feedback including, "this is a great dealership with great teammates..." Thank you for the high marks for so many of our team members too. Please call us if you need anything. We are here to help.

December 28, 2022

Honestly we wouldn’t have ever purchased a Kia let alone two if it wasn't for Kelvin’s ability to make us feel like our best interests were what was most important More

by ethanhill34
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin Swinson
Dec 29, 2022 -

Coastal Kia responded

Fantastic! Thank you for the five star rating and high compliments for our Product Specialist Kelvin Swinson. We sincerely appreciate your trust and amazing feedback. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia. We are here if you need us.

December 24, 2022

Very friendly nice spacious waiting area. Very thorough inspection job along with print out of findings. More

by sharronpage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2022 -

Coastal Kia responded

Thank you! We appreciate you taking time to rate your recent service experience. We love the feedback including, "very friendly nice spacious waiting area...very thorough inspection.." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

December 23, 2022

Clean, Organized, Friendly, Communication Updates on Car Status, Transport Service a Plus,& Employees are Dressed Professionally. My wife has a Cadenza and I have a K900 that will continue to be serviced by More

by Jim Hug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren & Bob
Dec 26, 2022 -

Coastal Kia responded

Fantastic! Thank you for your loyalty and gracious comments. We truly appreciate the high marks! Enjoy your Candenz and K900 and call us if you need anything. Thank you for choosing Coastal Kia1

December 23, 2022

Great service, John and his team are top notch! Highly recommended to all Kia owners More

by nieves38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary
Dec 26, 2022 -

Coastal Kia responded

Thank you for the five star service review and gracious comments. We appreciate the high marks for our service team. We strive to deliver a truly exceptional experience to every client during every visit.

December 23, 2022

Appointment time was 1pm had not took it back for service b4 130 pm suppose to rotate tires and oil change check on to recalls should have not taken over 1 1/2 hrs I was there over 2 1/2 hours waiting see More

by ALKATBATCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2022 -

Coastal Kia responded

Thank you for your patience. We appreciate the helpful feedback. Please reach out to our Service Director John Wigger at 910-408-0100 if you need anything. Thank you for choosing Coastal Kia!

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