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Coastal Kia - Service Center

Wilmington, NC

4.8
3,405 Reviews
Today: 7:30 AM - 6:00 PM Open Now
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3,405 Reviews of Coastal Kia - Service Center

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January 26, 2023

My service manager Bob is always helpful, knowledgeable, professional and I know I can trust him! He listened to what I needed and everything was perfect. More

by Cecilia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2023 -

Coastal Kia responded

Thank you! Bob Tomlin is a true ambassador for our customer service culture at Coastal Kia! We appreciate the compliments and amazing five star review. We love the feedback including, "he listened to what I needed and everything was perfect." Your high marks and kind words mean the world to us. Thank you for choosing Coastal Kia!

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January 26, 2023

No complaints about getting service completed here. They meet you at your car when you arrive and escort you back to it after service complete. Sam kept me updated about status of the car. Price is wha More

by DONNAMCCULLOCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2023 -

Coastal Kia responded

Great news! Thank you for the five star service review and compliments for our Service Consultant Sam Weisman. We love the feedback including, "they meet you at your car when you arrive and escort you back to it after service is complete." Please call us if you need anything. Thank you for trusting Coastal Kia with your automotive service needs.

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January 26, 2023

Service was quick and efficient, service staff was friendly and helpful! Definitely coming back soon! More

by beryluscious
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone
Jan 26, 2023 -

Coastal Kia responded

Thank you for the five star service review and gracious comments. We love the feedback including, "service was quick and efficient, service staff was friendly and helpful." We strive to deliver a truly exceptional experience to every client during every visit. We appreciate you taking time to go online and rate your experience. Thank you for the high marks for so many of our team members too. Thank you for choosing Coastal Kia!

More
January 26, 2023

Coastal kia is always easy to work with. Communication is great. Service writers explain everything before doing anything to your vehicle. Also when picking up vehicle explain what was done More

by JOSHUA3067
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone
Jan 27, 2023 -

Coastal Kia responded

Great news! We appreciate the five star review and high marks for our team members. Your gracious testimonial means the world to us. We are thrilled to hear you "love your KIA!" Please call us if you need anything. We are here to help. Thanks again!

January 25, 2023

Customer service is always great. And Kia is very accommodating while waiting for my car to be serviced. More

by SHANNON01032001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2023 -

Coastal Kia responded

Thank you for the amazing five star review! We appreciate the five star service review and compliments for our service team. Please call us if you need anything. Thanks again!

January 24, 2023

Good salespeople that are helpful in answering any questions you may have. Vehicle was delivered on time as promised More

by tideruunercb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendrick progue
Jan 25, 2023 -

Coastal Kia responded

Thank you for the five star review! We love the feedback including," good salespeople that are helpful in answering any questions." We strive to deliver a truly exceptional experience to every client during every visit. Please call us if you need anything. Thanks again!

January 24, 2023

They suck unprofessional they do not try to go and solve your problem or listen to your problem before they first tell you oh it's going to cost you lots of money told them that we had a warranty ask them i More

by WISKEYCREEKFENCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Wigger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2023 -

Coastal Kia responded

We apologize for the delay experienced during your service visit. We were happy to absorb your $100.00 deductible and made sure you did not pay any money out of pocket for the repairs needed. Please contact our Service Director John Wigger at 910-408-0100 to discuss any further concerns. We look forward to your call .Thank you

More
January 19, 2023

Professional and courteous. We had a flat and needed a new tire. Darren is the best. More

by adamdave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren
Jan 19, 2023 -

Coastal Kia responded

Thank you for the five star service review. We love the feedback including, "professional and courteous." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs. Please call us if you need anything.

January 18, 2023

Very pleasant and thorough without being pushy. I will certainly continue being a satisfied customer. More

by jhlopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary
Jan 20, 2023 -

Coastal Kia responded

Great news! Thank you for the five star review. We appreciate the gracious comments and high marks. Thank you for choosing Coastal Kia!

January 18, 2023

Prompt and efficient service within the expected time period expected. The staff was very courteous and helpful. More

by GENE27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2023 -

Coastal Kia responded

Great news! Thank you for the five star review. We love the feedback including, "prompt and efficient service within the expected time period." Please call us if you need anything. Thank you for choosing Coastal Kia for your automotive service needs.

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