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Coastal Kia - Service Center

Wilmington, NC

4.8
3,408 Reviews

3,408 Reviews of Coastal Kia - Service Center

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March 02, 2023

Dealership was very professional-service area was nice and clean-even though my service representative was not available at the time I dropped the car off another service representative jump right in to h More

by KELLEYMIL324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2023 -

Coastal Kia responded

Great news! Thank you for the five star review and gracious feedback. It was thoughtful of you to rate our Service Consultant Bob Tomlin with such high marks. Thank you for trusting our Coastal Kia service department with your automotive service needs. Please call us if you need anything.

March 01, 2023

Great service on my KIA. First time using them. Transplant from the Midwest. Well Done! More

by MMAPLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 01, 2023

Check in was quick and service was performed on time. The service charge was what I expected. More

by PCMIKE50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2023 -

Coastal Kia responded

Thank you! We appreciate the five star review and compliments for our service team. Thank you for choosing Coastal Kia!

March 01, 2023

Great service very informative. They told you everything that was going to go on even got a free car wash. More

by berdanj
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2023 -

Coastal Kia responded

We sincerely appreciate the five star review and compliments for our service department members. We love the feedback including, "great service, very informative." Please call us if you need anything. Thanks again!

February 28, 2023

This dealership is very clean also very slow, enjoy My friend Sam very nice sweet and polite young man More

by toddiegail1@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2023 -

Coastal Kia responded

Thank you for the five star review and gracious comments. It was thoughtful of you to mention Sam Weisman by name. Thank you for choosing Coastal Kia!

February 27, 2023

This dealership has always been good with me they get the work done on thing. Place is always neat and clean. No problems More

by DELNASCAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2023 -

Coastal Kia responded

Great news! We appreciate the high marks and gracious comments. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

February 26, 2023

Great costumer service they will treat you like family big thanks to John Sam tony and Bob More

by Shannakcars
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Coastal Kia responded

You are family! Thank you for the five star service review and gracious comments. We are here if you need us. Thank you for trusting Coastal Kia with your automotive service needs.

February 26, 2023

I was having some issues with my Kia Sorento and Sam Weisman was awesome. There was times when I know it had to be frustrating all of the calls and trips but he was always so polite. On my finally trip More

by BRWN_SUGA_6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and amazing testimonial. It was thoughtful of you to mention Sam Weisman and John Wigger by name. Please call us if you need anything. Thank you for trusting Coastal Kia with your automotive service needs.

February 26, 2023

Pleasant and professional people to do business with. The work on the car was done quickly and the vehicle cleaned nicely. More

by dougashline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Coastal Kia responded

Great news! We sincerely appreciate the five star service review and gracious comments. We love the feedback including, "pleasant and professional people to do business with." We appreciate the testimonial and high marks. Thank you for choosing Coastal Kia!

February 26, 2023

The employees were professional and friendly, however after spending $400, my Optima’s issue was not resolved. More

by LORIANN5663
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Coastal Kia responded

We are here to help. Please reach out to Sam Weisman or John Wigger at 910-408-1000 to resolve any issues. We look forward to your call. Thank you

Feb 27, 2023 -

LORIANN5663 responded

I called Sam immediately and brought this to his attention.

Dec 08, 2023 -

LORIANN5663 responded

John is welcome to contact me at 804–5 43–5851.

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