Coastal Kia - Service Center

I live slightly over an hour away, so your waiting area is very important to me. It's nice, clean and great place to work. Thank you for providing it. Your quality of work is excellent. But your prices is very important to me. It's nice, clean and great place to work. Thank you for providing it. Your quality of work is excellent. But your prices are just high. Then it always seems like you are trying to up-sell additional services. So, the question becomes are they truly needed. Admittedly, I just don't know. Are you trying to take care of a problem before it occurs or are you just trying to make more profit. After all, someone has to pay for all those television ads. My biggest complaint is all your nickel and dime add on fees. This particular visit has $38.12 worth of fees (Retention fee, impact fee, and waste disposal fee). Then an additional surcharge to use a cc of $20.06. For a total of $58.18 worth of fees. Or a little less than 10% of my charges. So, to sum up, the experience of getting my car serviced was good, you're just expensive. One last issue, you oversell the complimentary car wash. I was told about it at least 3 times. And then at the end, I had to wait for it to occur. Why even come and get me from the waiting room until it's done. I'm happily working away on my laptop. But you come and get me, I pack up, pay and then wait for my "free" car wash. More

An amazingly happy and bubbly personality that made me smile and our whole process extremely easy!!! smile and our whole process extremely easy!!! More

Darren gave exceptional customer service. He is very knowledgeable. He takes the time to listen to your concerns and does what needs to be done to get the problem resolved. He is very knowledgeable. He takes the time to listen to your concerns and does what needs to be done to get the problem resolved. More

Friendly staff, work completed timely fashion. Unfortunately will have to return for additional work when part is ordered Unfortunately will have to return for additional work when part is ordered More

no problems with the service staff. kept me informed and delivered vehicle back to me in a timely manner. kept me informed and delivered vehicle back to me in a timely manner. More

My service experience was professional and polite. It was actually in 2 parts. I stopped by first because of an oil pressure light flickering. After determining there was no problem with the oil itsel It was actually in 2 parts. I stopped by first because of an oil pressure light flickering. After determining there was no problem with the oil itself, we scheduled a visit to check out the oil pressure sensor. Turns out that was the problem. It was replaced and a few other minor services were performed at the same time. Great service team. Sam was my advisor. More

Good service along with courteous employees and prompt notice when the vehicle is ready to go. notice when the vehicle is ready to go. More

I have used Coastal Kia for years. My service consultant Sam Weisman is the best. He is always nice and helpful. My service consultant Sam Weisman is the best. He is always nice and helpful. More

I have had excellent service at Coastal Kia every time since I first purchased my 2021 Telluride. John Wigger service manager is superb at addressing any issues no matter how slight! since I first purchased my 2021 Telluride. John Wigger service manager is superb at addressing any issues no matter how slight! More

the staff is very helpful and friendly. they will keep you posted on updates regarding your car which is awesome. they will keep you posted on updates regarding your car which is awesome. More