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Coastal Kia - Service Center

Wilmington, NC

4.8
3,381 Reviews

3,381 Reviews of Coastal Kia - Service Center

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January 11, 2025

The dealership store is extremely clean and customer service and satisfaction is #1 priority. My wife and I each own KIA's and we've never been disappointed with Coastal Kia of Wilmington. The employees More

by Jim Hug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Coastal Kia responded

Thank you so much! We truly appreciate the heartfelt testimonial and high marks. Please do not hesitate to reach out if you or your wife needs us. Thanks again!

January 11, 2025

Great and easy service. I didn’t need an appointment just brought my car to the lot and they helped me with what I needed The workers were very friendly and helpful. Highly More

by FELICITALOPEZ1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Coastal Kia responded

Thank you! We love hearing our service team exceeded your expectations during your recent service visit. It was thoughtful of you to go online and share your experience. We appreciate the high recommendations as well. It is fantastic to hear you enjoyed, "great and easy service." Please do not hesitate to reach out if you need us. Thanks again!

January 10, 2025

Got my car serviced. Howard as always when pulling in always polte. Darren is always perfect. Good crew More

by TIM.ALLENILM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Coastal Kia responded

Thank you! Howard Ramsey and Darren Gokey are true ambassadors for our Coastal Kia service culture. It was thoughtful of you to mention them by name. We are here if you need us. Thank you for choosing Coastal Kia! We sincerely appreciate the five star review.

January 10, 2025

When I called to schedule my appointment the person who answered the phone and answered the phone for me in the scheduling department department was very rude. For no reason More

by JADLALUV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ellen Mason
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paula Zimmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ronda Richter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Coastal Kia responded

Our records show you scheduled an appointment with Gary Nelson in the service department. Is that correct? You tagged several of our accounting personnel who you would not have spoken to. We are here to help. Please call our Service Director John Wigger at 910-798-4716 to discuss your appointment scheduling experience. We are here to help and look forward to your call. Thank you!

January 10, 2025

Service advisors were very helpful. Car was ready at expected time. I would visit the dealership again. More

by strahlfam
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Coastal Kia responded

Great news! We appreciate the gracious comments and high marks. We are thrilled to hear our service team shared a five star experience with you recently. Thank you for choosing Coastal Kia for your automotive service needs.

January 08, 2025

Once again Sam provided friendly and competent advice on the servicing of my two KIAs. He and Bob have provided this level of service to my wife and I for the last twelve years. Couldn't ask for better! More

by Les
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2025 -

Coastal Kia responded

Thank you Les! Sam Weisman and Bob Tomlin are both true ambassadors for our customer service culture. It was thoughtful of you to recognize their efforts online. We appreciate the five star review. Thank you SO MUCH for your loyalty over the past twelve years. We are here if you need us. Thanks again!

January 06, 2025

Great service and quick. They were very hospitable while I waited and even offered a shuttle. More

by perry.houchens
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Coastal Kia responded

Thank you for the five star service review. We love the feedback including, "great service and quick." We are here if you need us. Thanks again!

January 06, 2025

Great service and facilities conveniently located in Wilmington. Service advisor Bob was fantastic to work with. More

by Rksnyder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Coastal Kia responded

Wonderful news! Thank you for the five star service review and compliments for our Service Consultant Bob Tomlin. We love the feedback including, "great service and facilities conveniently located....service advisor Bob was fantastic..." We strive to deliver a truly exceptional experience to every customer during every visit. Please do not hesitate to reach out if you need us. Thanks again!

January 05, 2025

Very happy with my first service. Would say after 50 years with vehicles services this was absolutely the best. Thanks More

by randyjoxendine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Coastal Kia responded

Wonderful! Thank you! We sincerely appreciate the five star service review and high marks for our Service Consultant Darren Gokey. We love the feedback including, "would say after 50 years with vehicles services this was absolutely the best." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

January 04, 2025

Our service rep was knowledgeable without being pushy. He explained our required services and was extremely pleasant to deal with! More

by CROOMUNC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Coastal Kia responded

Thank you! We sincerely appreciate you going online and rating your recent service experience. Our Service Consultant Sam Weisman is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. Please do not hesitate to reach out if you need us. Thanks again!

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