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Coastal Kia - Service Center

Wilmington, NC

4.8
3,381 Reviews

3,381 Reviews of Coastal Kia - Service Center

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January 17, 2025

I live out of town and had to use your service department while visiting my kids . Marquita Best was my service consultant and she is the reason I will drive 4 hours and have any work done by your department More

by billlori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

Coastal Kia responded

Wonderful news! Thank you! We are thrilled to hear our Service Consultant Marquita Best earned your trust and loyalty. We strive to deliver a truly exceptional experience to every client during every visit. We appreciate the high marks and gracious compliments. Thanks again!

January 16, 2025

Bob Tomlin was an excellent advisor. The car was service well and on time, and Bob reviewed everything with me. More

by NCARRIUOLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

Coastal Kia responded

Thank you! Our Service Consultant Bob Tomlin is a true ambassador for our customer service culture. We appreciate the five star review and gracious feedback. Please do not hesitate to reach out if you need anything. Thanks again!

January 16, 2025

Did everything they could to solve the problem with my in warranty Kia Soul. Hope it was a one off occurrence More

by misterboy2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

Coastal Kia responded

We sincerely appreciate the high marks and amazing service review. It was thoughtful of you to go online and rate your recent service experience. Thank you for choosing Coastal Kia!

January 15, 2025

Gary, Sam, and the whole team are awesome! Always keeping my Kia in top shape. David was a good shuttle driver too. More

by WESLEYSON.SON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Guder "GQ" Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Ness
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aubrey Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2025 -

Coastal Kia responded

Thank you! We truly appreciate the high marks and compliments for our team. Your review and high marks for so many of our team members are greatly appreciated. Please do not hesitate to reach out if you need us. Thanks again!

January 14, 2025

Great people got me in an out quick friendly went the extra mile to please More

by CHICKEN_525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2025 -

Coastal Kia responded

Great news! Thank you! We appreciate the high marks and compliments for our service team. It was thoughtful of you to tag our Service Consultant Gary Nelson with such high marks too. We love the feedback including, "great people...got me in and out quick." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

January 13, 2025

Great service department and great customer service overall.They have an amazing shuttle service as well. More

by Jose Cerro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Coastal Kia responded

Thank you Jose! We appreciate the five star service review and high marks for our service advisors. We love the feedback including, "great service department and great customer service overall." We are thrilled to hear you were able to take advantage of our courtesy van shuttle service. Thank you for choosing Coastal Kia for your automotive service needs.

January 13, 2025

One of the best service centers i have ever been subject to using. Pat and John have the right recipe for an outstanding experience when shopping for and serving your new KIA. More

by GMYERSNSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Mowrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 14, 2025 -

Coastal Kia responded

Love it! Thank you! We truly appreciate the kind words and high marks. We strive to deliver a truly exceptional experience to every client during every visit. Please do not hesitate to reach out if you need us. Thanks again!

January 12, 2025

The main thing is trust. I trust coastal Kia ,to fix thing that need attention. The customer service has been wonderful. More

by MBSIEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Coastal Kia responded

Wonderful news! We sincerely appreciate your trust and loyalty. Thank you for the five star service review and gracious comments. We love the feedback including, "the main thing is trust...the customer service has been wonderful." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

January 12, 2025

Bob always takes care of us. And the gentleman at the check in was very helpful. I would highly recommend this dealership. More

by LCJONES56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Coastal Kia responded

Thank you! We appreciate the five star review and compliments for our Service Consultant Bob Tomlin. It was thoughtful of you to go online and rate your recent experience. Thank you for the high recommendations as well. We are here if you need us.

January 11, 2025

Very accommodating and easy to work with. They seem to really care about their customers. More

by tkia2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Coastal Kia responded

Thank you! Your high marks and gracious compliments are truly appreciated. We love the feedback including, "very accommodating and easy to work with." We appreciate the high marks for our Service Consultant Bob Tomlin as well. Thank you!

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