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Coastal Kia - Service Center

Wilmington, NC

4.8
3,230 Reviews

3,230 Reviews of Coastal Kia - Service Center

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October 05, 2024

Able to repair and check over my vehicle and deliver it back on time for the estimated cost . More

by RAOTT103102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Coastal Kia responded

Thank you for the five star service review and high marks for our Service Consultant Darren Gokey. We love the feedback including, "able to repair and check over my vehicle and deliver it back on time..." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

October 04, 2024

They were very polite and helpful. Was in and out within my quoted time! Thank you! More

by stoneleslie5991
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Coastal Kia responded

Thank you! We appreciate the five star service review and thoughtful compliments. We love the feedback including, "they were very polite and helpful." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

October 04, 2024

This is my 4th soul with Coastal Kia. It is not just the car that brings me back, the guest services method. It's outstanding. More

by ALYCIA3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jan (in finance) always outstanding too
Oct 04, 2024 -

Coastal Kia responded

Wonderful news! Thank you! We appreciate the five star review. Your loyalty over the years has been amazing. We love the feedback including, "this is my 4th Soul with Coastal Kia." We strive to deliver a truly exceptional experience to every client during every visit. Thanks again. We are here if you need anything.

October 03, 2024

Answered all questions, very attentive, was very professional. Estimate of service was on point!Very pleased More

by TINA.MCLAUGHLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Coastal Kia responded

We appreciate the five star service review and high marks for Tony Kirschner. We love the feedback including, "answered all questions, very attentive, was very professional." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

October 03, 2024

Very clean and friendly. Staff was very helpful. The shuttle ride to mall was grest.while yje car was being serviced More

by NKCOUGAR58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Coastal Kia responded

Wonderful news! We are thrilled to hear you were able to take advantage of our complimentary shuttle service during your recent service visit. Thank you for the five star service review and gracious comments. Please do not hesitate to reach out to our team if you need anything.

October 03, 2024

Great people Great Service We feel very fortunate to have such an outstanding Kia dealership in this area! More

by BEAST4THEHEAT10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Coastal Kia responded

Thank you for the high ratings and gracious compliments. It was thoughtful of you to rate so many of our team members with such high marks. We appreciate your loyalty. Thank you for choosing Coastal Kia!

September 30, 2024

Absolutely amazing! !! Best service I have ever received from any service department. The attention to detail and ability to make the customer happy was out of this wor More

by RAYMONDGENTRY51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Coastal Kia responded

Great news! Thank you! We sincerely appreciate the five star review and compliments for our service team. We love the feedback including, "best service I have ever received from any service department." We appreciate your loyalty. Thank you for choosing Coastal Kia for your automotive service needs.

September 30, 2024

I contacted Coastal Kia regarding my dashboard issue. My concern was to get in as soon as possible, due to safety concerns. After talking with customer service, they suggested I bring it in and drop of More

by Tim.colby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Team who worked on it
Sep 30, 2024 -

Coastal Kia responded

Thank you Tim for your patience and for the amazing review. We appreciate the five star service review and heartfelt testimonial. It was thoughtful of you to mention our Service Advisor Marquita Best by name. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

September 30, 2024

Excellent and efficient job! Will definitely be back for more service. I also will send other people!! More

by abelk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Coastal Kia responded

Wonderful news! Thank you for the high marks and recommendations. It was thoughtful of you to go online and rate your recent service experience. We appreciate the five star ratings for John Wigger and Marquita Best as well. We are here if you need us. Thank you for choosing Coastal Kia for your automotive service needs.

September 30, 2024

The Service Dept at Coastal Kia is amazing. Bob and Tony were awesome and the shuttle driver Dave (I think) could not have been more accommodating and helpful. Thanks guys!!! More

by cristina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Coastal Kia responded

Awesome! Thank you! We appreciate the five star service review. It was thoughtful of you to mention our team members by name. We are thrilled to hear you were able to take advantage of our complimentary shuttle service. Thank you for mentioning our driver David Knowles by name. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

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