Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Coastal Kia - Service Center

Wilmington, NC

4.8
3,229 Reviews

3,229 Reviews of Coastal Kia - Service Center

Sort by
October 10, 2024

Bob Tomlin has been very patient and explains what is being done or needs to be done. The service at this Kia dealership is the best! More

by RUFFLESLF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2024 -

Coastal Kia responded

Fantastic! Thank you for the five star service review and compliments for our Service Consultant Bob Tomlin. It was kind of you to go online and rate your recent experience. Thank you for choosing Coastal Kia for your automotive service needs.

October 09, 2024

The service staff were professional, courteous and thorough in their explanations of the service needed for my vehicle and interactions with me. More

by larry.winter
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2024 -

Coastal Kia responded

Larry, we sincerely appreciate the five star service review. We love the feedback including, "service staff were professional, courteous and thorough..." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

October 09, 2024

The staff at Coastal Kia is always friendly, professional and time efficient with the service of your vehicle. More

by TJB1157
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2024 -

Coastal Kia responded

Thank you for the five star review and compliments for our Coastal Kia team. It was thoughtful of you to go online and rate your recent experience. We are here if you need us.

October 09, 2024

Excellent repair work for my Kia Telluride. Really appreciate help from Bob in managing the repairs. More

by KAYAKCONWAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2024 -

Coastal Kia responded

Much appreciated! Thank you for the five star service review and high marks for our Service Consultant Bob Tomlin. We love the feedback including, "excellent repair work for my Kia Telluride." Please do not hesitate to reach out if you need us. Thanks again!

October 08, 2024

I was told that they would try and fix the headrest on the seat and call me in the afternoon. They later called and said they did the work and it would cost $150! I didnt authorize it and was not prepare More

by john.gbell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
not sure
Report | Print
Oct 10, 2024 -

Coastal Kia responded

Mr. Bell, our Service Director John Wigger has tried to connect with you via phone. Our records show our Service Consultant Sam Weisman went over the suggested repairs and arranged for your vehicle to be delivered to you through our Courtesy Concierge Program. We are thrilled to see you were able to take advantage of this convenient process. Please reach out to John Wigger at 910-408-0100 to discuss your experience. We are here to help. We look forward to your call. Thank you

October 08, 2024

Coastal Kia is always prompt and professional and very thorough with their service. They are always on top of everything More

by PAM32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 08, 2024 -

Coastal Kia responded

Thank you! We appreciate the five star review and gracious compliments. We love the feedback including, "they are always on top of everything." Please do not hesitate to reach out if you need us.

October 08, 2024

Great place great staff have been going here for 10 years and bought six cars More

by JMORG0220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2024 -

Coastal Kia responded

Six cars.... wow! Thank you for the amazing review and high marks for our team members. We appreciate your loyalty. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

October 07, 2024

Sam, my service representative, is always so helpful when I bring my Kia Sorento in for service. He is probably one of the biggest reasons I keep returning. He is always professional, always listens to me, a More

by BSTANWOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 08, 2024 -

Coastal Kia responded

Thank you! Sam Weisman is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. We appreciate the five star review. Your loyalty is greatly appreciated as well. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

October 07, 2024

I can highly recommend the dealership. Everyone was incredibly friendly, and extremely knowledgeable. Our sales person made the purchasing process very easy. More

by ccsmith2249
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2024 -

Coastal Kia responded

Thank you! We appreciate the five star service review and high marks for our Service Consultant Gary Nelson. Thank you for the high recommendations as well. Congratulations and enjoy!

October 05, 2024

Able to repair and check over my vehicle and deliver it back on time for the estimated cost . More

by RAOTT103102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2024 -

Coastal Kia responded

Thank you for the five star service review and high marks for our Service Consultant Darren Gokey. We love the feedback including, "able to repair and check over my vehicle and deliver it back on time..." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

1
...
9
10
11
...
323