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Coastal Kia - Service Center

Wilmington, NC

4.8
3,331 Reviews

3,331 Reviews of Coastal Kia - Service Center

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December 13, 2024

From check-in to completion of my service I was delighted with the process at Coastal Kia. More

by stephenghoch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard at check-in
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December 11, 2024

As usual it was a comfortable easy process. The waiting area is always cleaning and comfortable. Bob my service advisor is always professional and understanding. More

by LRONKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2024 -

Coastal Kia responded

Great news! Thank you! We appreciate the five star review and gracious comments. We love the feedback including, "Bob is my service advisor and is always professional and understanding." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

December 09, 2024

The service on my car was done in a timely manner and the service person kept me informed as to what was going on with my car. More

by TONYFONTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2024 -

Coastal Kia responded

Thank you for the five star review and compliments for our service team. We appreciate you taking time to go online and rate your recent service experience. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

December 09, 2024

I dropped my car off for a repair and was immediately greeted in a professional manner. When my car was ready, I was given a call. My car was not only ready, but it had been washed. The service there is More

by bjharkay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2024 -

Coastal Kia responded

Great news! Thank you! We appreciate the five star review and gracious comments. We love the feedback including, "the service was impeccable. Coastal Kia cares about their customers and it shows!" Please do not hesitate to reach out if you need us. Thanks again.

December 08, 2024

Service staff refuse to explain what they are doing and their billing process too complicated. More

by asolo195
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Tomlin
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2024 -

Coastal Kia responded

Mr. Solomon, we are here to help. Our records show you worked with our Service Consultant Darren Gokey during your last visit. It appears you needed speed sensors replaced due to your ABS light alert. You have scored Bob Tomlin who is also a Service Consultant. We would like to have a conversation with you regarding your service experience. Please reach out to our Service Director John Wigger on his direct line at 910-798-4716. We look forward to your call.

December 06, 2024

Always take good care of my car and are very courteous and professional. Appreciate it. More

by neffandrew151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2024 -

Coastal Kia responded

We appreciate the five star review and compliments for our service team. We love the feedback including, "always take good care of my car and very courteous and professional." Thank you for choosing Coastal Kia with your automotive service needs. Please do not hesitate to reach out if you need us. Thanks again!

December 05, 2024

Professional and friendly service. I know my car is in good hands when I bring it here. More

by Calebinnc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2024 -

Coastal Kia responded

Thank you! We appreciate the high marks and gracious comments. Thank you for your trust and for recognizing so many of our service team members with five stars. We are here if you need us. Thanks again!

December 01, 2024

Friendly service, appreciate the car wash. Took a little longer than expected. Liked the on line scheduling More

by WOMENSHCA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

Coastal Kia responded

We sincerely appreciate your patience during your recent service visit. Thank you for the high marks and helpful comments. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

December 01, 2024

Very disappointed after paying for the "deluxe" warranty package to be denied an interior door panel repair. Also when we brought car in to fix front windshield fluid dispenser right after purchase, appare More

by Royaltopsail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Torres
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2024 -

Coastal Kia responded

Thank you for your patience. We appreciate the opportunity to help you move forward with this claim. Please return the follow up call from Isaiah Torres, our Business Manager. Isaiah can be reached at 910-408-0100. We look forward to your call. Thank you

November 28, 2024

Coastal Kia is always friendly, clean and minimal wait for check in and drop off. More

by noranc101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2024 -

Coastal Kia responded

Thank you! We appreciate the five star review and gracious comments. We love the feedback including, "Coastal Kia is always friendly, clean and we have a minimal wait..." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us. Thanks again!

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