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Coastal Kia - Service Center

Wilmington, NC

4.8
3,381 Reviews

3,381 Reviews of Coastal Kia - Service Center

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April 20, 2025

I was greeted very soon after arriving. He got me checked in and reviewed what service I needed and what was recommended. Told me how long it would take as I would be waiting for the car. More

by RABBRD31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2025 -

Coastal Kia responded

Thank you for the high marks and heartfelt testimonial. We appreciate you sharing your recent service experience thoughts online. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting us with your automotive service needs. We are here if you need anything.

April 19, 2025

Service team was great, very informative and explained needed service other than what I came in for. Waiting area was clean and well stocked on treats and drinks. More

by JAMESMSTEIN57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Coastal Kia responded

Thank you for the high marks! We appreciate the compliments for our facility and staff. Thank you for choosing Coastal Kia!

April 18, 2025

The service was great from start to finish. They offered me refreshments and my car was done when they said it was going be done! More

by tdowning360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Coastal Kia responded

We appreciate the high marks and gracious compliments. It was thoughtful of you to go online and rate your recent experience. It is wonderful to hear you were able to enjoy our customer lounge experience. Thanks again!

April 16, 2025

Everyone from here has been helpful and friendly. All of my appointments run smoothly and I appreciate how professional and communicative they are. Top notch service from start to finish! More

by MOLLYNCREALESTATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2025 -

Coastal Kia responded

Wonderful news! Thank you for the five star review and gracious compliments for our Service Consultant Bob Tomlin. We sincerely appreciate the five star rating. It was thoughtful of you to rate Bob Tomlin individually. Please do not hesitate to reach out if you need anything. Thanks again!

April 16, 2025

Always great service. The people are awesome and maintenance Always fast and great. I am a long time customer. More

by angela__oconnor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2025 -

Coastal Kia responded

We truly appreciate your loyalty and high marks. Thank you for your trust. We sincerely appreciate the five star rating and compliments for our service team. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need us.

April 14, 2025

Greet customer at the door. Very polite when speaking to the customer and explaining what needs to be done More

by BINKIE1066
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2025 -

Coastal Kia responded

Outstanding! Thank you for the five star service review and high marks for our Service Consultant Sam Weisman. Sam is a true ambassador for our customer service culture at Coastal Kia. It was thoughtful of you to recognize his efforts. Thank you for trusting Coastal Kia with your automotive service needs.

April 14, 2025

Service person was rude. Dealership/servicr ctr hasnt lived up to expectations during last several visits. Coastal failed to respond to multiple complaints. More

by TJMURPH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Nelson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler D
Apr 15, 2025 -

Coastal Kia responded

Please call our Service Director, John Wigger, on his direct line. His number is 910-798-4716. We would like to discuss your service visit with you when time permits. We look forward to your call. Thank you

April 13, 2025

Top notch dealership. The owner had a good truck at lunch time for his employees and customers. That was very nice of him. We spoke to the owner. Very nice down to earth. More

by DETTELBACHB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Coastal Kia responded

Thank you for the five star review and gracious testimonial. We appreciate the kind words and high recommendations. Thank you for choosing Coastal Kia. We are here if you need us.

April 13, 2025

Service was timely and all employees were very friendly! Thank you for your great service! More

by daghart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Coastal Kia responded

Thank you for the five star service review and high marks for our Service Consultant Sam Weisman. Sam is a true ambassador for our customer service culture. It was thoughtful of you to go online and rate your recent experience. Thanks again!

April 09, 2025

All good, just seemed like long time, but initial and car wash, so guess about right More

by EORTOLF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Coastal Kia responded

Thank you for your patience and high marks. It was thoughtful of you to rate our Service Consultant, Sam Weisman, with such high marks. We strive to provide a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs.

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