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Coastal Kia - Service Center

Wilmington, NC

4.8
3,365 Reviews

3,365 Reviews of Coastal Kia - Service Center

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April 02, 2025

I had my oil changed and tires rotated on my Kia Sportage. The service went well. More

by Cory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 02, 2025

Pleased with service and was ready when promised. Called when it was ready as well! More

by SUZIEMCCULLOUGH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2025 -

Coastal Kia responded

Fantastic! Thank you! We appreciate the five star service review and gracious compliments. It was thoughtful of you to give our Service Consultant Bob Tomlin a five star rating as well. We love the feedback including, "pleased with service and was ready when promised." Thank you for trusting Coastal Kia with your automotive service needs.

April 02, 2025

Very easy to work with and handled all my needs Effectively and efficiently. Thank you More

by HuffmanB87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 02, 2025

Friendly and fast service. From check-in, shuttle service to check out is smooth. Darren kept me informed while they worked on my car and if additional work was recommended, th More

by MARTINAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 29, 2025

Quick to get me in, efficient with their work, and the free wash is nice More

by 1976SANGELONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2025 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review. It was thoughtful of you to go online and rate your recent service experience. Thank you for trusting Coastal Kia with your automotive service needs.

March 26, 2025

Sam and Gary continue to step up and get me taken care of. Top notch service each time. More

by pzimmer0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2025 -

Coastal Kia responded

Thank you for the five star service review! It was thoughtful of you to mention Sam and Gary in our service department. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs.

March 26, 2025

The staff is friendly (love Sam! ), and the service is great. I also appreciate the water and snacks. More

by kelseyrkiser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2025 -

Coastal Kia responded

Outstanding! Thank you for the five star service review. It was thoughtful of you to mention our Service Consultant Sam Weisman by name. Sam is a true ambassador for our customer service culture. Thank you for your loyalty. We are here if you need us.

March 25, 2025

They charged me 1. 7 hours of labor to replace my rear windshield wiper motor. I turned in the car at 2:30. It was ready at 3:30. You do the math. More

by DKGRAY17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darren Gokey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2025 -

Coastal Kia responded

Thank you for your feedback. Please reach out to our Service Director John Wigger. His direct line is 910-798-4716. We are here to help and make things right. He has pulled your records. We look forward to your call. Thank you

March 24, 2025

good communication- easy to schdule an appointment-good people to work with- no problems with wservice More

by acarter12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2025 -

Coastal Kia responded

Thank you! We appreciate the five star review and gracious comments. Thank you for choosing Coastal Kia!

March 24, 2025

Bob was great! I just needed an oil change and he got me in and out quickly. He was friendly, knowledgeable and followed up afterwards to make sure everything was o More

by SPDOWNTOWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2025 -

Coastal Kia responded

Thank you for the five star service review and gracious comments. We love the feedback including, "he was friendly, knowledgeable and followed up afterwards to make sure everything was ok with the service." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs.

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