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Coastal Kia - Service Center

Wilmington, NC

4.8
3,227 Reviews

3,227 Reviews of Coastal Kia - Service Center

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November 23, 2024

I was in for my first service. Each of the service people I encountered were very courteous and helpful. My vehicle was taken back at my appointment time and I was on my way in l More

by peggy.madsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 22, 2024

I have had work done on my car at Coastal Kia. Not happy. Bring your car to a reputable local mechanic instead. Save yourself the time and aggravation. More

by Yakima
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darren Gokey
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2024 -

Coastal Kia responded

We are here to help. Unfortunately we were unable to pull your service profile under "Yakima." Our Service Director John Wigger would like to speak with you regarding your service experience. Our service advisors and technicians are factory trained and capable of addressing any concerns you may have. Please reach out to John on his direct line 910-798-4716. We look forward to your call. Thank you

November 22, 2024

I bought the car at Coastal Kia with an AUL 100,000 mile(WRAP) warranty, of very limited usefulness, that's the main reason More

by SOCCERUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2024 -

Coastal Kia responded

Thank you for the review and helpful information. We appreciate the five rating for our Service Consultant Sam Weisman. He is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. Please reach out to our Business Manager Mike Mascavage regarding any service contract questions you may have. Mike can be reached at 910-408-0100. We are here to help. Thanks again

November 22, 2024

From sales to fixing a rattle was very professional, we have been Honda owners for the past twenty years. Very impressed very with every one we dealt with and with price and performance More

by azalearc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2024 -

Coastal Kia responded

Thank you for the five star review and gracious comments. We love the feedback including, "very impressed with everyone we dealt with and the price and performance." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

November 22, 2024

As usual Sam and team did a wonderful job on a complicated problem. Thanks All. More

by ROBERT.TODD.SR
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 21, 2024

They have always done an excellent job for any service, from basic oil changes to installing new motors. More

by beccablackbu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2024 -

Coastal Kia responded

Thank you! Your high marks and compliments for our service team are greatly appreciated. We sincerely appreciate your loyalty and rating for our Service Consultant Sam Weisman. Sam is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. Thanks again!

November 18, 2024

Reliable and professional. They keep me informed so I will know the progress of the maintenance being done. More

by Jcsccs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Jcsccs responded

Reliable and professional. They keep me informed so I will know the progress of the maintenance being done.

November 18, 2024

Extremely impressed! Everyone at Coastal Kia is honest, qualified and very professional. I’ve been coming here for years and Sam has been an overall pleasure to work with More

by ChristopherFlowers910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2024 -

Coastal Kia responded

Thank you! Our Service Consultant Sam Weisman is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts online. We sincerely appreciate the five star review and compliments for our service team. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

November 17, 2024

The service person was friendly, thorough, and helpful. Work was done more quickly that estimated. More

by STEWART_ROGERS2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
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Nov 18, 2024 -

Coastal Kia responded

Thank you for the five star review and gracious feedback. It was thoughtful of you to go online and rate your recent service experience. We are thrilled to hear our team exceeded your expectations regarding promise time. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

November 17, 2024

Very customer focused. Efficiency abounds. Cleanest, neatest service garage I’ve ever seen. Schedulers are knowledgeable, friendly and excellent communicators. All in all More

by michaeljdenningeR.12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2024 -

Coastal Kia responded

Thank you so much! Your five star rating and amazing compliments are greatly appreciated. We love the feedback including, "very customer focused... efficiency abounds... and excellent experience." We feel like we are "very customer focused" and it was thoughtful of you to recognize our efforts. Thank you for choosing Coastal Kia!

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