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Coastal Kia - Service Center

Wilmington, NC

4.8
3,327 Reviews

3,327 Reviews of Coastal Kia - Service Center

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February 17, 2025

As always Sam is a pleasure to work with when servicing my Telluride. I had a few recalls to take care of, and during the service, the technician saw that I needed rear brakes, and a front end alignment. S More

by Sherri French
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Coastal Kia responded

Thank you Sherri! We appreciate the heartfelt testimonial and compliments for our Service Consultant Sam Weisman. We are thrilled to hear you were able to enjoy our customer lounge experience. It is wonderful to hear we exceeded your expectations during your recent visit. Thank you for choosing Coastal Kia for your automotive service needs.

February 16, 2025

Nice facility, good lounge with snacks and coffee, good fast service, car is clean when done More

by coopecb1
Recommend Dealer
Yes
Employees Worked With
I don't remember
Feb 17, 2025 -

Coastal Kia responded

Outstanding! Thank you for the five star review and compliments for our service team and facility. We are thrilled to hear you enjoyed our customer lounge experience. It was thoughtful of you to go online and rate your recent service experience. We appreciate it. Please do not hesitate to reach out if you need anything.

February 16, 2025

Excellent communication thank you Bob ! ! As usual you understand what I mean. I love how organized your whole set up is. More

by KMMARTC359
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Coastal Kia responded

Wonderful news! We want to thank you for the gracious comments and high marks for our Service Consultant Bob Tomlin. It was thoughtful of you to mention Bob by name. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need anything.

February 15, 2025

Bob Tomlin was very, kind, professional and went above and beyond to ensure my experience was top notch. He never disappoints!!! 5 stars to Bob Tomlin Setvice Advisor Voastal Kia!!! More

by TOMLINPATTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Coastal Kia responded

Thank you! We truly appreciate the high marks and compliments for our Service Consultant Bob Tomlin. We love the feedback including, "Bob Tomlin was very, kind, professional and went above and beyond to ensure my experience was top notch." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting our Coastal Kia service department with your automotive service needs.

February 12, 2025

Excellent service standards. Excellent customer service. Excellent workmanship. Honest and reliable. Clean and very modern dealership. More

by SDMARTINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Nicholas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Coastal Kia responded

Thank you! We appreciate the five star review and amazing compliments for our team and facility. We love the feedback including, "excellent workmanship, honest and reliable, clean and modern dealership." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

February 11, 2025

Extremely friendly and helpful. I came from Northern VA and this was a very nice change. More

by staceyshewbridge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2025 -

Coastal Kia responded

Thank you! We appreciate the five star service review. It is wonderful to hear our service team exceeded your expectations as you traveled from northern Virginia. We love the feedback including, "extremely friendly and helpful." Thank you for trusting Coastal Kia with your automotive service needs. Please do not hesitate to reach out if you need us.

February 10, 2025

Always a great experience at this dealership, very pleasant staff, and Sam is always very helpful with any questions I may have. More

by danny t12475
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and compliments for our service consultant Sam Weisman. Sam is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. We love the feedback including, "always a great experience at this dealership." Thanks again! We are here if you need us.

February 08, 2025

Coastal Kia is the only dealership I trust to do maintenance on my baby! Bob always lets me know what needs immediate attention and what can wait until my next visit. I am always give a estimated t More

by amcneill0907
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Coastal Kia responded

This is amazing! Thank you! We truly appreciate the five star service review and compliments for our service consultant Bob Tomlin. We love the feedback including, "Bob always lets me know what needs immediate attention and what can wait until my next visit." Bob is a true ambassador for our customer service culture. Thank you for trusting Coastal Kia with your automotive service needs.

February 07, 2025

Helpful, anxious to take care of my Kia, kept me informed of progress, and cleaned car More

by mhennigh91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2025 -

Coastal Kia responded

Great news! Thank you! We appreciate the five star review and high marks for our Service Consultant Gary Nelson. We love the feedback including, "helpful, anxious to take care of my Kia.... kept me informed." It was thoughtful of you to rate your recent experience. Thanks again!

February 07, 2025

My "go to" for service. Sam always takes care of me. Prompt and efficient maintenance. More

by geckstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2025 -

Coastal Kia responded

Thank you for the five star service review. It was thoughtful of you to mention our Service Consultant Sam Weisman by name. We truly appreciate the high marks and gracious compliments. Please do not hesitate to reach out if you need us. Thanks again!

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