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Coastal Kia

Wilmington, NC

4.8
5,470 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,470 reviews

February 09, 2019

Wow! Awesome! So Easy! No Pressure! Great experience...drove off with a new Coastal Kia with a lower car payment and better warranty than my trade-in from [Stephenson] Kia. Especially e More

by canderson002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Stone, Haywood McDonald, Rob Maiers...all 3 were GREAT !!!
Feb 10, 2019 -

Coastal Kia responded

Congratulions on the purchase of your new Kia and lowering your payment. Fantastic! It was thoughtful of you to mention our team members by name. Your kind words have been shared with our entire team. We are thrilled you had an awesome experience which was fun! Thank you for choosing Coastal Kia.

February 08, 2019

Service my new car Sam was awesome. He was professional and greeted me at my car. He made me feel special. I will definitely be back. I will also recommend him to my fri More

by joannrobinson121
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Feb 08, 2019 -

Coastal Kia responded

Thank you! We think Sam in service is awesome too. We sincerely appreciate the five star review and kind words. We are thrilled Sam made you feel special. Thank you for choosing Coastal Kia! You are an important part of the Coastal Kia family!

February 08, 2019

Great as usual My agent is Sam who has gone the extra mile for me on many occasions. The service department is the reason I have purchased 3 Kia vehicles. They are More

by LINDYDAIL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam and another service person whose name I do not know. All service personnel are excellent
Feb 10, 2019 -

Coastal Kia responded

Simply amazing! Thank you so much for the wonderful five star review! Three Kia purchases.... fantastic! Your kind words have been shared with Sam and our entire team. Thank you for being such an important part of our Coastal Kia Family!

February 08, 2019

Awesome service great experience Had a couple recalls on my vehicle, made an appointment. They were quick to get me in and out. Dropped my car off and it was ready in a few hours...Th More

by KLOIBERASHTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2019 -

Coastal Kia responded

Thank you for describing your visit as a "great experience". We sincerely appreciate the five star review! We are thrilled you enjoyed our complimentary wash service and were pleased with your clean vehicle. We appreciate the five star review. Thank you for choosing Coastal Kia!

February 08, 2019

Service recall Everyone was courteous and did the job in a reasonable amount of time.the reception area was very comfortable. Thank you for the attention to my car More

by KJREIDWAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam wiseman
Feb 08, 2019 -

Coastal Kia responded

Our entire Coastal Kia team wants to thank you for taking the time to go online and give us such an amazing five star review. It was very thoughtful of you. Thank you for the comments," everyone was courteous and did the job in a reasonable time." We sincerely appreciate you choosing Coastal Kia! Thank you for shopping "local small business".

February 08, 2019

Service Visit Had appointment for a recall. Took me vehicle in on time and finished ahead of schedule. All repairs were completed professionally. Even threw in a ca More

by BULWNKLE84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2019 -

Coastal Kia responded

Thank you for the five star review. It means the world to us to have you describe your service visit as a, “great experience”. We appreciate your recognition of our team finishing your service ahead of schedule. Our Coastal Kia team is happy you were able to take advantage of our complimentary car wash. Thank you for choosing Coastal Kia!

February 07, 2019

Great Service Service team couldn't have been more gracious. Keep up the good work. They go out of their way to make sure you are satisfied.Frank Williams. More

by FrankWilliams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2019 -

Coastal Kia responded

Thank you Mr. Williams for the awesome five star review! It is wonderful to hear you found the service team gracious. We appreciate the kind words. It was thoughtful of you to go online and share a description of your interaction with our team.Thank you for being a big part of our Coastal Kia family. We sincerely appreciate you choosing Coastal Kia for your service needs.

February 07, 2019

Very Friendly Very pleased with the service and friendliness of the staff. Was not sure where to go. The staff should not assume the vehicle was purchased from th More

by Love my Kia
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Feb 08, 2019 -

Coastal Kia responded

Thank you for the five star review and great feedback! It is wonderful to hear you were pleased with your recent service visit and you found our service staff to be friendly. We sincerely appreciate your business. We are here to help so please call us if you need anything. Thank you from your Coastal Kia family!

February 07, 2019

Good experience - Sean Tobin was patient, helpful, knowledge Was a good experience and all of my questions were answered in an understandable manner. My sales associate was polite, listened to my concerns, addr More

by TINKSHOUSE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Tobin and Finance
Feb 08, 2019 -

Coastal Kia responded

Thank you for the review and kind words. It is wonderful to hear you recognize your sales associate as polite, listened to your concerns, addressed them and was able to help you determine the perfect vehicle to meet your needs and your budget. Welcome to the Coastal Kia family! We look forward to seeing again during your first service visit.

February 06, 2019

Great Experience Mike and Kelvin were awesome! They made the experience of buying a car very pleasant. They were accommodating and did the best they could to meet the More

by CCASPARIUS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelvin Swinson, Haywood Macdonald, and Mike
Feb 08, 2019 -

Coastal Kia responded

Thank you for the awesome five star review! We think Mike and Kelvin are awesome too! Your kudos are greatly appreciated. We are thrilled to hear you describe your experience as, "very pleasant". Welcome to the rapidly growing Coastal Kia family.

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