Back

Coastal Kia

Wilmington, NC

4.8
5,471 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
Contact Dealership

6115 Market St

Wilmington, NC

28405

Directions

By Type

Showing 5,471 reviews

February 20, 2019

Oil change Ereryone there is very friendly and helpful. I know my car is in good hands when I leave it there. Sam was easy to work with. More

by PARTINE1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Feb 20, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star review. Thank you for your gracious review and kudos for Sam and our service department. We have established a culture of treating our clients the way we wish to be treated. Thank you for being an important part of our Coastal Kia family!

February 20, 2019

took three hours to do oil change, inspection and plug tire Even though i made an appt and told it would take 1 1/2 hours to do service, it took three hours and never received a call that tire needed to be plug More

by JBRONICO22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service manager...forgot name
Feb 23, 2019 -

Coastal Kia responded

We sincerely apologize for the wait time and your frustration. Our Service and Parts Director tried to reach you via phone and left a message. Please contact John Wigger at 910-408-0100 to discuss your recent visit. We want to make things right. We are here to help and hope to hear from you soon.

February 20, 2019

Courteous and professional Service consultants let us know what items needed to be done now, and what could wait until next oil change. Bob Tomlin has always been very helpful.. More

by SUSANSHANNON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Feb 21, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star review. We are thrilled you trust Bob in our service department and have found him to be, "very helpful". It was kind of you to mention Bob by name. We sincerely appreciate your loyalty. Thank you for choosing Coastal Kia!

February 20, 2019

Great Sam is there when come u come in with your car and ask ? If there is something going with your car. He has checked out. More

by GEMCKNIGHT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2019 -

Coastal Kia responded

Thank you for the awesome service review for Coastal Kia! We sincerely appreciate it. Your kind words have been shared with our entire team. It was thoughtful of you to mention Sam by name. We want to thank you for choosing Coastal Kia for your automotive service needs. Please call us if you need anything; we are here to help!

February 19, 2019

Good service Sam met me at my car when I arrived. He explained everything that would done. The car was ready when he said it would be. He told me about the free sn More

by GWENROUNDTREE69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Feb 19, 2019 -

Coastal Kia responded

Thank you for the five star review! It was kind of you to mention Sam in our service department by name. Thank you for recognizing the VIP treatment you received. Our culture at Coastal Kia is to treat our clients like family. We strive to treat you the way we wish to be treated. We are thrilled we met our goal. Thank you so much for choosing Coastal Kia. We appreciate your business!

February 19, 2019

Great service at Coastal Kia I have never been disappointed at Coastal Kia. Bob is great and so is Sam. The dealership is great. My only complaint; I was notified by email from More

by faith.lough
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Feb 20, 2019 -

Coastal Kia responded

Thank you for the great review! We apologize for the frustration you are experiencing with your GPS system and necessary updates. We will certainly share your concerns with our factory representatives. Your kind words have been shared with Bob and Sam in our service department. Thank you for the gracious comments including, "the dealership is great". We sincerely appreciate your business at Coastal Kia. Thank you !

February 18, 2019

Great Service It is always a pleasure to work with Sam and Bob in the Service Dept. As I know, sometimes it can get very busy, but they are always quick to assist m More

by KELLYGJOHNSON1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bernie Brust
Feb 18, 2019 -

Coastal Kia responded

Thank you for the awesome five star service review for Coastal Kia! We appreciate you recognizing Sam, Bob and our service department for their efforts. It is music to our ears to hear you describeour staff including Bob and Sam as "always a pleasure to work with" and "they have the answers". We appreciate you trusting our dealership with your Kia. Our culture is to treat our clients the way we wish to be treated. Thank you for choosing Coastal Kia!

February 17, 2019

It was wonderful Steve was very nice and when he said I am going to get this deal done and he did!i was very happy with his positive attitude. More

by YVONNEFORD8711
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve and McDonald
Feb 18, 2019 -

Coastal Kia responded

Thank you for the five star review! We are thrilled Steve earned your trust and was able to meet your expectations. Congratulations on your recent purchase! Welcome to the Coastal Kia family. Please call us if you need anything. We are here to help.

February 17, 2019

Bob is the best service guy - always friendly and helpful!!! He and Sam always take care of us and the work is always excellent by the serice mechanics....Highly recommend this place. More

by JAMIE47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob os tje best!!!
Feb 17, 2019 -

Coastal Kia responded

Thank you for the five star review. We totally agree; we think “Bob is the best” too! It is wonderful to have you recognize Bob and Sam in our service center by name. We sincerely appreciate you trusting Coastal Kia with your automotive needs. Thank you for the high recommendations also. Please call us if you need anything, we are here to help!

February 16, 2019

Traded vehicle Salesman Tyler was gréât went in to just look and ended up trading our vehicle.Michael in finance was very helpful.This is second car we have bought h More

by Joy083
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest,Michael Masscavage
Feb 16, 2019 -

Coastal Kia responded

Thank you so much for your loyalty and amazing review. Your kind words have been shared with Tyler, Mike and our entire staff. Your repeat business means the world to us. You are an important part of our Coastal Kia family. Thank you and we hope to see you again soon!

...
525
...